Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Worked with Tri-County electric as a dispatcher/Control Center Operator for 5 years. Received extensive training in customer service and telecommunications. Knowledge of radio operations and etiquette. Certified as a nursing assistant. Certified in First Aid, CPR & AED as of Jan. 2014.
Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified time frames.Addressed customer service inquiries in a timely and accurate fashion.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.Provided cross training to 4 staff members. Single-handedly managed dispatching needs for 15 counties & surrounding areas throughout Tri-County Electric's customer base. Managed to work several outages in the Tri-County service area at one time. Able to conduct and direct several crews in various environments.
Currently a CNA at Knollwood Manor. Assist patients in healthcare needs, such as hygiene, ambulating, eating, social needs, etc. Work under the direction of a Registered Nurse. Work well with other nurses and nurse aids. Able to work various shifts. Work closely with patients and their families. Outstanding communication skills.
Excellent customer service skills. Dealt with money and the use of cash register. Work well with other employees. Able to manage customer complaints and issues in a timely and professional manner. Assisted all customers in receiving optimal service and dining experiences.
Graduate from Tennessee Technological University in May 2014.
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