I have 5+ years experience specializing in administrative support working with computers, data entry, customer service. Adept at managing multiple projects with ease using expert time management methods. I am committed to delivering high quality results with little supervision.
I am currently a dispatcher for six technicians. On a daily basis I have to direct them in a timely manner from one job to the next. I am also responsible for running the board to make sure appointments are scheduled when they are suppose to be and time is allotted for each call to allow for the technicians to perform and complete their work without running late to next appointments.
Apart from my regular office duties, since I have been working at for this company, I have increased office organization by developing more efficient filing system and customer database protocols. Assisted in creating templates/ spreadsheets for a variety of tasks that take place with each call and or customer. Developed digital manuals to be used in iPads that the technicians use on job sites to assist in showing the products we carry or can obtain in order to sell a job.
I am also in charge of our supply inventory from one of our major suppliers. I order supplies that have been applied to the jobs. I keep track of inventory on daily basis to make sure product usage is equal to what is ordered.
Schedule service calls, dispatch up to six technicians, answer incoming calls, data entry, and quality control of plumbing supplies. Designed electronic file systems and maintained electronic and paper files. Created PowerPoint presentations used for business development. Organized files, developed spreadsheets, faxed reports and scanned documents. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
Answered incoming service calls and scheduled appointments according to availability.
Overnight stocker, organized. Assisted with cashier duties.
Started out in the office typing up residential appraisals. Wrote reports and correspondence from dictation and handwritten notes. Scheduled appointments for the appraisers to appraise residential properties.
Left as a Licensed Residential Appraiser. Appraised homes for market value. Reports were created for home purchases, refinance, foreclosures, etc.
Graduated with Honors. Played basketball and captain of the softball team.
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