Reliable, quality-focused individual, seeking an office related position with a reputable organization. Able to offer exceptional customer service skills. Strong knowledge and expertise resolving escalated customer service issues, talent for identifying customer needs, and gaining the customer's trust.
Answered and managed incoming calls while providing great customer service to customers.
Scheduled appointments for HVAC services to residential and commercial customers.
Oversaw daily invoicing
Performed data entry while posting invoices on a daily basis
Maintained and prepared all technicians daily work packets.
Responsible for daily technician scheduling and maintaining the schedule.
Provided impeccable customer service while assisting customers with all ordering needs.
Prepared credit applications for Private Label credit cards.
Strong knowledge and expertise resolving escalated customer service issues.
Talent for identifying customer needs and gaining the customer's trust
Adapted classroom activities and developed techniques to encourage student learning per instructor's lesson plan.
Planned, implemented, monitored, and assessed classroom instruction.
Taught Math and Reading to 5th/6th grade students.
Prepared and implemented lessons and graded students daily work.
Used innovative methods and materials to produce effective learning experiences.
Worked with Microsoft Word, the Internet, and Printer on a daily basis.
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