Dispatcher Resume Example
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DISPATCHER
Skills
allergies, attention to detail, automobiles, billing, coaching, cooking, client, clients, Customer service, delivery, Dependable, dictation, direction, documentation, e-mail, fast, fat, fax, food safety, health and safety standards, Team leadership, listening, meetings, mail, office, windows, neat, take notes, Organizational, payroll, policies, POS, problem solving, quality, quality control, Express, Read, supervisor, tables, telephones, Time management, tops, transportation, written
Experience
08/2014 to Current
DispatcherAirco Air Conditioning － Fort Worth , TX
- Reported delays, accidents, or other traffic and transportation situations to bases or other vehicles, using telephones or mobile two-way radios.
- Read maps and followed written and verbal geographic directions.
- Obeyed traffic laws, and follow established traffic and transportation procedures.
- Interacted with customers and vendors in a friendly and timely manner.
- Notified supervisor of any customer or delivery problems.
- Recorded cash on board expenses and maintained receipts.
- Forwarded client-related quality and service issues to the appropriate manager for resolution.
- Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
- Maintained up-to-date knowledge of company policies regarding payments, returns and exchanges.
- Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
- Assisted customers with complaints.
04/2011 to 08/2014
Cedar Falls , IA
- Accepted payment from customers and made change as necessary.
- Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages.
- Cleaned and maintained the beverage area, display cases, equipment, and order transaction area.
- Prepared and served hot and cold beverages Took orders from patrons for food or beverages Used all food handling standards Wrote patrons' food orders on order slips, memorized orders, and entered orders into computers for transmittal to kitchen staff Communicated with customers regarding orders, comments, and complaints Observed diners to anticipate any additional needs and respond to requests Packaged take-out foods and served food to customers Served guests with speed and efficiency, set tables with condiments, and other supplies Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
- Promptly served all food courses and alcoholic beverages to guests.
- Answered questions about menu selections and made recommendations when requested.
- Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Regularly checked on guests' satisfaction.
- Skillfully anticipated and addressed guests' service needs.
- Consistently adhered to quality expectations and standards.
- Delivered an exceptional dining experience with friendly, fast service.
07/2006 to 08/2010
Shift ManagerDonatos － Granville , OH
- Up-sold additional menu items, beverages and desserts to increase restaurant profits.
- Took necessary steps to meet customer needs and effectively resolve food or service issues.
- Recorded customer orders and repeated them back in a clear, understandable manner.
- Served fresh, hot food with a smile in a timely manner.
- Resolved guest complaints promptly and professionally.
- Served orders to customers at windows, counters and tables.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles.
- Prepared and served beverages such as coffee, tea and fountain drinks.
- Properly portioned and packaged take-out foods for customers.
- Quickly and efficiently processed payments and made accurate change.
- Mastered Point of Sale (POS) computer system for automated order taking.
- Carefully maintained sanitation, health and safety standards in all work areas.
- Frequently washed and sanitized hands, food areas and food preparation tools.
- Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.
- Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.
- Followed all established restaurant practices and procedures.
- Worked well with teammates and openly invited coaching from the management team.
- Took initiative to find extra tasks when scheduled duties were completed.
- Quickly unloaded product shipments and stocked freezers.
- Prepared items according to written or verbal orders, working on several different orders simultaneously.
- Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
- Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
- Developed and maintained exceptional customer service standards.
- Responsible for daily set up of five stations.
- Inspected dining and serving areas to ensure cleanliness and proper setup Instructed cooks and other workers in the preparation, cooking, garnishing, and presentation of food Prepared and submitted nightly bank deposits.
- Managed 8-12 employees.
- Counted and balanced registers.
04/1996 to 07/2010
Executive Assistant Dock Manager
- Commercial Express Everton , Arkansas Traveled with the manager to take notes and dictation at meetings.
- Devised and maintained office systems to efficiently deal with paper flow.
- Typed documents and compiled information for meetings.
- Responded to employee inquiries regarding payroll and timekeeping.
- Submitted weekly bank deposits.
- Managed 20 employees.
- Performed inside delivery for customers.
- Checked all load-related documentation to ensure that it is complete and accurate Positioned lifting devices under, over, or around loaded pallets, skids, and boxes, and secure material or products for transport to designated areas Presented bills and receipts and collect payments for goods delivered or loaded Read maps and followed written and verbal geographic directions Reported delays, accidents, or other traffic and transportation situations to bases or other vehicles, using telephones or mobile two-way radios Loaded and unloaded trucks, vans, or automobiles Maintained records such as vehicle logs, records of cargo, or billing statements in accordance with regulations Maneuvered trucks into loading or unloading positions, following signals from loading crew and checking that vehicle and loading equipment are properly positioned Obeyed traffic laws, and follow established traffic and transportation procedures.
Education
1994
GED: General EducationArkansas Higher Education Harrison － State, United StatesGeneral Education
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Resume Overview
School Attended
- Arkansas Higher Education Harrison
Job Titles Held:
- Dispatcher
- Shift Manager
- Executive Assistant Dock Manager
Degrees
- GED : General Education
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