Results-driven customer service professional with 13 years of experience eager to join a progressive organization that values growth and employee contributions. Outstanding interpersonal and communication skill, with expertise in dealing with people from diverse backgrounds and cultures. Excellent ability to adapt to new environments and to attempt a new profession
Associated of Arts Degree
Certified Basic Emergency Medical Technician
Certified First Responder
Completed Fire Fighter training phases 1&2
Multitask during high stressful environments such as answering phone calls, answering radio, dispatching drivers to locations and entering data into computer.Direct Drivers to their destinations using maps, directions from pumper and company men. Basic knowledge of oilfield work such as oil skims, water hauls, oil hauls, pull bottoms and produced water hauls.
Began career as Field Support Agent promoted to a Team Lead within 1 year. Promoted from Team Lead to Field Support Specialist within 6 months. Promoted from Field Support Specialist to Market Support Specialist within 6 months. Provided customer service to field support representatives regarding job related duties, new hire information and any other relating issues. Distributed tasks and audited performance of a team consisting of 3 agents to ensure quality service. Acted as point of escalation for issues that could not be resolved by level 1 agents. Organized and directed outbound campaigns including group emails and group phone calls to a 100+ representatives. Created and published hourly reports sent to management to reflect call volume and identified issues to be corrected for clients.
Assisted customers with purchase of digital cameras, film for cameras and camera accessories. Developed film for customers. Assisted customers with the use of self-service photo kiosk machines. Ordered product for the department. Stocked shelves according to supplied schematics.
Proved customer service through accurate order taking, efficient and sanitary food preparation and delivery, handling exact money procedures. Prepared and maintained stock of items for food line and dining room. Opened/Closed the restaurant lobby for day/night shifts.
Was a member of the Biology club and Tennis Team from 1999-2001
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