dispatcher resume example with 16+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Multi-talented Dispatcher consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Enthusiastic worker eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of routes and training. Motivated to learn, grow and excel in Dispatching.

Dedicated dispatching leader with good team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling deliveries, optimizing routes and prioritizing jobs. Capable of opening, delegating and closing tickets with speed and accuracy.

Knowledgeable Dispatcher with 7 years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.

  • Vocabulary expansion
  • Impeccable safety history
  • Cabin technologies
  • Extensive vocabulary
  • Vocabulary Enrichment
  • Monitoring field personnel
  • Adjusting routes
  • Customer service-oriented
  • Automotive logistics and procedures
  • Improving operations
  • Schedule coordination
  • Customer relations
  • Professional demeanor
  • Outstanding cleanliness
Work History
05/2014 to Current Dispatcher Ambulnz | San Diego, CA,
  • Created delivery routes and optimized plans for traffic, road conditions and other factors
  • Worked closely with customers to effectively resolve issues and complaints
  • Communicated with customers to ensure that delivery expectations were met
  • Scheduled and dispatched drivers to locations in Pulaski County
  • Directed all dispatching, routing and tracking of [35 fleet vehicles
  • Maintained current knowledge of all personnel in field and all completed deliveries or delays
  • Quickly determined locations and needs of 100 to 200 hourly callers to accurately send for assistance
  • Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives
  • Managed daily delivery and work schedules to maximize coverage
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs
  • Earned good attendance record and built reputation for being on time and ready to work
01/2011 to 10/2014 Personal Trainer Ymca Of Cass And Clay Counties | Fargo, ND,
  • Executed improvements through scheduling processes across client calendars and wellness plans
  • Designed and executed individual and small group exercise fitness programs and regimens
  • Screened clients and performed client assessments
  • Developed organization systems for personal fitness plans, records and contracts
  • Developed, planned and led personal and group fitness sessions as well as well-known specialty fitness programs
  • Supplied clients with dietary restrictions and guidelines
  • Trained clients during strength training, cardio vascular exercise and stretching
  • Provided clients with safe and reasonable exercises to perform at home or at gym
  • Participated in and studied 12 programs to ensure health education and wellness objectives were met
  • Informed clients through effective presentations regarding healthcare and benefits of services
  • Performed competitive market analysis to identify opportunities for business growth
  • Arranged motivational exercise programs to promote healthy lifestyle choices
  • Supplied clients with list of exercises and activities
  • Trained clients effectively and built dynamic customer relationships, which cut learning time in half
  • Grew customer base through word-of-mouth referrals based on customer satisfaction and results
  • Successfully completed training initiatives, increasing customer loyalty
  • Studied multiple programs to provide health education, wellness and fitness program development to clients
  • Developed orthopedic exercise rehabilitation training plans to help clients safely transition to pre-injury fitness programs and reduce re-injury
  • Communicated with clients to determine goals and performed client assessments
  • Created fitness routines to motivate clients to remain in wellness programs
  • Performed competitive market analysis to identify opportunities for business growth, including securing contracts with local school districts to provide athletic training to students
  • Improved membership enrollment by 45% utilizing effective sales and marketing methods
  • Planned individualized fitness programs and nutrition plans to help clients achieve weight loss goals and improve cardiovascular training effectiveness
08/2004 to 03/2011 Warehouse Stocker Mclane | Peoria, IL,
  • Checked packages and merchandise for damage and quickly notified vendors to request replacements
  • Recorded information, shortages and discrepancies to keep records current and accurate
  • Moved and lifted heavy loads of merchandise using Forklift equipment
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Kept warehouse clean and organized to maximize team efficiency and productivity
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free
  • Completed over 300 customer orders each day in warehouse setting
  • Removed all debris and packaging from boxes and separated for recycling or disposal
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment
  • Communicated effectively with members of public in often crowded and noisy environments
  • Designed organization system for Budweiser items in warehouse, streamlining package storing procedures to decrease downtime
  • Examined $100,000 worth of Beer stock daily and reported defects to management quickly
  • Organized storage of articles in bins, floor, shelves and assigned areas according to product categories
  • Examined packages and goods for damage and notified vendors of specific issues requiring replacement
  • Considered specific product requirements and accessibility when managing and organizing storage areas
Expected in 04/1999 High School Diploma | Mcclellan Magnet High School, Little Rock, AR GPA:
Expected in Associate of Arts | Theology Arkansas Baptist College, Little Rock, AR GPA:

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Resume Overview

School Attended

  • Mcclellan Magnet High School
  • Arkansas Baptist College

Job Titles Held:

  • Dispatcher
  • Personal Trainer
  • Warehouse Stocker


  • High School Diploma
  • Associate of Arts

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