Dispatcher Resume Example
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DISPATCHER
Summary
Technologically-savvy Customer service representative with proven customer service, time management and multitasking abilities. Attentive to customer needs and able to break down technical problems to develop effective solutions.
Skills
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Experience
Dispatcher |American Commercial Lines Llc - Davenport , IA|01/2018 - Current
- Embraced, promoted and led continuous improvement efforts to establish drivers and trucks utilized to maximum potential.
- Processed accounts receivable, accounts payable and payroll, utilizing in-house software.
- Managed daily scheduling of all labor and equipment needs and changes, embracing continuous improvement efforts.
- Quickly determined locations and needs for high volume of hourly callers to accurately send landscapers for assistance.
Office Manager|Weights And Biases - San Francisco , CA|11/2014 - Current
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Elevated customer satisfaction ratings by resolving client and case issues effectively.
- Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
- Supplied detailed tax documentation needed to submit accurate corporate and individual returns.
- Responded to state and federal tax notices by preparing written responses or tax return amendments.
- Finalized and processed paperwork with local, state and federal government authorities.
- Collected detailed information and required paperwork from clients to complete tax returns.
Front Desk Administrator|Perfect 10 - Kansas City , MO|11/2018 - 08/2020
- Developed events and programs in consideration of needs, abilities and interests of participants.
- Assisted with transporting and escorting program participants to, from and within program activity locations and on external trips.
- Coordinated daily schedule of activities to assigned campers and managed transitions to ensure timely arrival.
- Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
- Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
- Managed customer complaints and rectified issues to complete satisfaction.
- Handled payment processing duties and provided customers with receipts and proper bills and change.
- Monitored office inventory to maintain adequate supply levels and order products.
- Evaluated employee job performance and motivated staff to improve productivity.
- Advertised for upcoming events to promote engagement and involvement.
- Observed participants for signs of physical distress and stopped activity to administer care.
Recruiter|Orix - Boston , MA|02/2018 - 03/2019
- Sourced, qualified and conducted screening interviews with job candidates.
- Reviewed referral candidates and contacted qualified individuals to request applications.
- Built and leveraged professional network connections which provided continuous and relevant applicant sources across diverse industries and experience levels.
- Provided recruiting activity reports to management utilizing industry-specific software and guidelines.
- Planned and executed recruitment events to bring in area candidates.
- Collaborated with recruitment and HR professional to achieve hiring goals.
- Re-created hiring goals and objectives in difficult markets to address staffing issues.
- Negotiated candidate salaries and prepared employment contracts.
- Contacted all job applicants to inform of application status.
- Organized applicant drug tests and obtained results.
- Conducted interviews to ensure solid cultural alignment between client and candidate.
- Trained and mentored newer recruiters in successful strategies for areas such as interviewing and qualifying candidates.
Education and Training
Winter Park High School|City, State|05/2005High School Diploma
Orlando Technical College - Mid Florida Tech|City, State|07/2006Culinary Arts/Hospitality : Culinary Arts/Hospitality
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School Attended
- Winter Park High School
- Orlando Technical College - Mid Florida Tech
Job Titles Held:
- Dispatcher
- Office Manager
- Front Desk Administrator
- Recruiter
Degrees
- High School Diploma
Culinary Arts/Hospitality :
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