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Dispatcher Resume Example

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DISPATCHER
Summary

Technologically-savvy Customer service representative with proven customer service, time management and multitasking abilities. Attentive to customer needs and able to break down technical problems to develop effective solutions.

Skills
  • Improving operations
  • Monitoring field personnel
  • Adjusting routes
  • Processing orders
  • Delegating work
  • Critical thinker
  • Customer relationship management
  • Data entry
  • Customer service
  • First Aid/CPR
Experience
Dispatcher |Kingdom Industries Incorporated - Orlando , FL|01/2018 - Current
  • Embraced, promoted and led continuous improvement efforts to establish drivers and trucks utilized to maximum potential.
  • Processed accounts receivable, accounts payable and payroll, utilizing in-house software.
  • Managed daily scheduling of all labor and equipment needs and changes, embracing continuous improvement efforts.
  • Quickly determined locations and needs for high volume of hourly callers to accurately send landscapers for assistance.
Office Manager|The People's Income Tax - Orlando, FL|11/2014 - Current
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Elevated customer satisfaction ratings by resolving client and case issues effectively.
  • Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
  • Supplied detailed tax documentation needed to submit accurate corporate and individual returns.
  • Responded to state and federal tax notices by preparing written responses or tax return amendments.
  • Finalized and processed paperwork with local, state and federal government authorities.
  • Collected detailed information and required paperwork from clients to complete tax returns.
Front Desk Administrator|City of Orlando - Orlando, FL|11/2018 - 08/2020
  • Developed events and programs in consideration of needs, abilities and interests of participants.
  • Assisted with transporting and escorting program participants to, from and within program activity locations and on external trips.
  • Coordinated daily schedule of activities to assigned campers and managed transitions to ensure timely arrival.
  • Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Monitored office inventory to maintain adequate supply levels and order products.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Advertised for upcoming events to promote engagement and involvement.
  • Observed participants for signs of physical distress and stopped activity to administer care.
Recruiter|Setup Globe Staffing - Orlando , FL|02/2018 - 03/2019
  • Sourced, qualified and conducted screening interviews with job candidates.
  • Reviewed referral candidates and contacted qualified individuals to request applications.
  • Built and leveraged professional network connections which provided continuous and relevant applicant sources across diverse industries and experience levels.
  • Provided recruiting activity reports to management utilizing industry-specific software and guidelines.
  • Planned and executed recruitment events to bring in area candidates.
  • Collaborated with recruitment and HR professional to achieve hiring goals.
  • Re-created hiring goals and objectives in difficult markets to address staffing issues.
  • Negotiated candidate salaries and prepared employment contracts.
  • Contacted all job applicants to inform of application status.
  • Organized applicant drug tests and obtained results.
  • Conducted interviews to ensure solid cultural alignment between client and candidate.
  • Trained and mentored newer recruiters in successful strategies for areas such as interviewing and qualifying candidates.
Education and Training
Winter Park High School|Winter Park, FL|05/2005High School Diploma
Orlando Technical College - Mid Florida Tech|Orlando, FL|07/2006Culinary Arts/Hospitality : Culinary Arts/Hospitality
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Resume Overview

Companies Worked For:

  • Kingdom Industries Incorporated
  • The People's Income Tax
  • City of Orlando
  • Setup Globe Staffing

School Attended

  • Winter Park High School
  • Orlando Technical College - Mid Florida Tech

Job Titles Held:

  • Dispatcher
  • Office Manager
  • Front Desk Administrator
  • Recruiter

Degrees

  • High School Diploma
    Culinary Arts/Hospitality :

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