Desire to obtain experience with a progressive and innovative organization, which will allow me to further develop my knowledge and skills in Business Administration, Logistics & Operations and Customer Service.
Well developed communication and interpersonal skills. Ability to execute complex projects along with build and maintain working relations with individuals of diverse backgrounds and experience levels. Very well organized and proficient, excels in follow-up.
Responsible for routing in a cost efficient manner, answering service calls, printing of manifest, weight reports, scheduling of long hauls across the country, assigning loads to drivers according to service needs, invoice inquiries, contract verifications, COD distribution to vendors and monitor all drivers to assure they are in compliance with DOT standards, as well as completing motor vehicle inspection logs. Also responsible for releasing manifest to the billing department, accepting payments and providing administrative, clerical, analytical and project support to management.
Responsible for all administrative and clerical duties, which includes extensive use of Microsoft Word and Excel.
Prepare invoice billing and process collections of invoices alone with expense statement preparation, maintained vacation/sick schedules. Other duties included screening all calls, ordering supplies, preparing bill of ladings, handling customer relations for commercial accounts, and editing of management correspondence.
Also served as liaison between clients and executive management.
Responsibilities entail providing proficient route information of Metro Lift bus service, and handle customer concerns in a professional and timely manner. Other duties include using an integrated Trapeze system to communicate effectively with bus drivers, manage multi-line phone system, dispatch drivers to each scheduled trip in the system and process customers request. Also handled routing and effectively controlled call volume.
Responsibilities included monitor technicians work orders, provide clerical support throughout the office, schedule service changes and provide potential customers with quotes. Other duties included work order entry, vehicle maintenance logs, payroll for field technicians and retrieved, sorted and delivered mail.
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