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Dispatcher Resume Example

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DISPATCHER
Skills
  • Effective communication skills with internal and external contacts at all levels
  • Strong organizational skills and attention to detail and being able to multi-task
  • Excellent listening skills resulting in positive conflict resolution
  • Promote strong client relations with a courteous demeanor
  • Works well as a team player or independently with little to no supervision and an energetic work attitude
  • Solid computer skills and proficiency with MS Word and Excel, payroll, and cash flow management
Accomplishments
  • Organizational skills Responsible for daily, weekly, monthly reports Ensured schedules were completed on a bi-weekly basis and all shifts were covered Hired, supervised, trained, and monitored staff Provide high-level administrative support performing clerical functions Conflict Resolution Researched, calmed and rapidly resolved conflicts Effectively communicated with staff and/or consumers with good listening skills Works well with others towards common goals Residential Management Provided required daily, weekly, and monthly reports and client track records Followed regulations for house maintenance for 6400 regulations Provided training Ensured a respectful family style atmosphere Financial Audit individual and household accounts ADP payroll Site budgets.
Experience
Dispatcher
 Air Ground Xpress － Duncansville, Pennsylvania
  • I performed a variety of clerical support duties as assigned; type correspondence, memos and other items; compiled data from clearly defined sources and prepared reports; answered the telephone, routed calls or messages.
  • I also provided quality customer service preparing and processing requisitions and appointments.
Accounts Payable Clerk
 Fiore Brothers － Altoona, Pennsylvania
  • Responsibilities included receiving, processing, verifying and reconciling invoices.
Site Supervisor
 NHS Human Services － Ebensburg, Pennsylvania
  • Work involved planning, organizing, scheduling and directing the work of staff involved in providing direct human services care for consumers in their homes.
  • Reviewed, planned and implemented program policies, training, conducting management reviews of staff, quality assurance reviews and monitoring compliance with federal and state rules and regulations.
Direct Care Worker
 NHS Human Services － Ebensburg, Pennsylvania
  • I provided basic care of individuals with mental and physical disabilities with daily tasks such as eating, toileting, light housekeeping, and dispensing medications.
  • Also helped clients achieve the activities of daily living, such as maintaining good hygiene and dressing themselves, or assist with more complicated instrumental activities of daily living, such as shopping, cooking and doing laundry.
Administrative Secretary
 Youghiogheny Valley Specialty Services － Buena Vista, Pennsylvania
  • In charge of all areas of administrative work including data entry, receptionist duties, file organization, research and development.
  • Completed and mailed bills, contracts, policies, invoices and checks.
  • Computed, recorded, and proofread data, records and reports.
Sales Consultant
 Zale's Corporation － Pittsburgh, Pennsylvania
Sears
 Bonworth Corporation － West Mifflin, Pennsylvania
  • I provided customers with fine jewelry, watches and diamonds, including an exclusive wedding collection.
  • I also answered questions regarding the store and its merchandise.
  • Computed sales prices, total purchases and processed payments.
  • Described merchandise and explain operation of merchandise to customers.
  • I always greeted customers and ascertained customers' needs.
  • I maintained knowledge of current promotions and policies regarding payment and exchanges, and security practices.
  • Maintained records related to sales.
  • Placed special orders and called other stores to find desired items.
  • I had to prepare sales slips and sales contracts.
  • Recommended merchandise based on customer needs.
  • I was also responsible for opening and closing the store.
  • I communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
Education and Training
Bachelor of Science : Human Services Management University of Phoenix － Arizona, USA Human Services Management
Skills
administrative, attention to detail, basic, cash flow, clerical, closing, communication skills, conflict resolution, contracts, cooking, clients, client relations, customer service, data entry, directing, laundry, listening, Excel, MS Word, Works, Strong organizational skills, organizing, payroll, physical disabilities, policies, quality, quality assurance, receiving, receptionist, reconciling, research, sales, scheduling, strategic, strategic planning, supervision, team player, telephone, toileting, type
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Resume Overview

Companies Worked For:

  • Air Ground Xpress
  • Fiore Brothers
  • NHS Human Services
  • Youghiogheny Valley Specialty Services
  • Zale's Corporation
  • Bonworth Corporation

School Attended

  • University of Phoenix

Job Titles Held:

  • Dispatcher
  • Accounts Payable Clerk
  • Site Supervisor
  • Direct Care Worker
  • Administrative Secretary
  • Sales Consultant
  • Sears

Degrees

  • Bachelor of Science : Human Services Management

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