Seasoned Customer Service Supervisor who has supervised call centers consisting of 25 representatives. Coming from a 24-hour position, I'm aware of the need for support that spans more then one shift and the need for effective communication between staff,supervisors and shifts. Having been in a 24-hour position, with a high call volume has made me better aware of time management , and the ability to multi-task. Working with a large staff and and even larger customer base has increased my skills in problem solving, and experience developing and implementing innovative solutions.
Monitored the security status of all Loomis sites in the United States , and maintained the master codes for all secure vaults. Developed a training packet for all new procedures and trained all staff. Assisted in the security lock program that provided access to all Loomis serviced atms in the country. Ensured all company protocols were met and enforced.
Managed a floating staff that ranged from 7 to 25 persons in a 24-hr operation. Provided training in new procedures and retraining as needed. Maintained vacation and time off request in addition to schedule changes.Made reasonable procedure exceptions to accommodate unusual customer requests.Addressed customer service inquiries in a timely and accurate fashion.Formulated and enforced Service Center policies, procedures and quality assurance measures.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Worked as a team member performing cashier duties, product assistance and cleaning.Expressed appreciation and invited customers to return to the store.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity. Ensured all orders were processed in a hour or less based on the customers request. Monitored all stock levels of merchandise and store displays.Processed merchandise returns and exchanges.
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