Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Results-driven aggressive dispatching with a proven ability to establish rapport with clients. .
Courteous and prompt Field Service Technician with superior customer service skills. Handles high-pressure situations and resolves customer issues in a calm and courteous manner. Adept at electronic product installation and recommending system improvements. Provides quality workmanship and employs outstanding communication skills.
Worked under strict deadlines and responded to service requests and emergency call-outs.Managed quality communication, customer support and product representation for each client. Cross-trained and provided back-up for other customer service representatives when needed.
Contacted customers prior to delivery to confirm and coordinate delivery times.Oversaw scheduling for the day-to-day activities of 14-20 transportation employees.Evaluated operational records and made scheduling adjustments to maximize efficiency.
Researched issues on various computer systems and databases to resolve complaints and answer inquiries.Provided thorough support and problem resolution for customers.Supported customers having data connectivity issues.Trained new employees and explained protocols clearly and efficiently.Built and maintained successful relationships with service providers, dealers and consumers.Coordinated installation of software and/or hardware systems and collaborated on the design and implementation of new features. Extensive voice mail and small business key system support on such products as Nortel and Centigram. Traveled throughout the US and abroad.
Graduated in top 2% of class.
Produce, record, and edit music and movies for several artists.
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