Driven Admissions Supervisor offering in-depth experience in administration of vital business projects and processes. Excellent communicator and project manager with strengths in daily operations management, workflow improvements and customer service.
Provides customer service while greeting guests; sell, processes, and verifies admission tickets and season passes for guests entering the park and at the toll plaza.
Meet and greet guests entering and exiting the park; initiates proper conversations and maintains eye contact with the guests when providing relevant information regarding rides, attractions, and special events; distributes information pamphlets describing features of the park and special events.
Interprets and analyzes guest needs and provides solutions to ensure guest satisfaction; gives concise directions when needed.
Operates cash register to correctly total price and tax admission ticket and season pass sales, balances and reconciles cash drawer and records money/coupons received; processes payments of large sums of cash, credit cards, checks, and makes correct change; verifies checks, credit cards, and coupons with the use of electronic equipment.
Guides guests through the season pass or general admission purchase process, while utilizing sales techniques such as quantity, up selling, and product discounts; utilizes computer to create and process season passes, audit pass registration forms, takes photos of the guests, and ensures proper printing and distribution of the completed passes.
Identifies and scans different types of admission passes and coupons and verifies authenticity upon receiving these products at the front gate.
Refuses admittance to guests without an admisson ticket or season pass as well as those who are in violation of park policies; stamps hands of same day return guests.
Monitors parking, security irregularities and safety violations and notifies a supervisor or security when appropriate.
Provides guest service according to Cedar Fair standards when serving the guest or working with subordinates, including initiating guest interactions, answering questions and giving directions.
Was apart of the 2017 Kings Club, which awards outstanding achievement in upselling.
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