Director/ Trainer/ Negotiator/ Mentor, 01/2011 to Current MYCLOSING, LLC – Lemoyne, PA
Negotiate and process complex short sale transactions, maintaining continual contact with clients, lenders and Realtors.
Analyze client's financial statements, income, tax returns, and credit reports in order to negotiate with short sale lenders, to obtain the most advantageous terms for our client.
Maintain a solid business relationship with Realtors by exceeding performance expectations and by interacting in a highly professional manner at all times.
Develop strategies to shorten the short sale negotiating process by 30%, resulting in faster short sale approvals, less required manpower, and increased profits.
Streamline document processing tasks such as collecting financials and other documents from clients, including bank/pay/tax returns/financial statements, by utilizing technology and computer software (Adobe Pro XI), and implementing a self-developed checks and balances procedure to ensure quality and compliance with the existing short sale guidelines.
Collaborate with short sale executives from Bank of America, Chase, Wells Fargo, and others to assist in developing procedures the for the short sale industry.
Supervise and train the short sale negotiation team consisting of three short sale processors, and three short sale negotiators.
Provide key executives, including CEO and HR, with company's revenue, financial budgeting and strategy for future growth.
Maintain up-to-date knowledge of business, legal, and market trends that affect the short sale industry, to retain a competitive edge, and to remain compliant with the most recent changes and regulations.
Designated team leader for short sale department by the district manager in 2012, based on dedication to continuous improvement, and increased revenue.
Further promoted from Short Sale Negotiator team lead to Short Sale Negotiation Department Supervisor by the CEO, due to leadership abilities and team building skills.
MYclosing aggressively recruited me in 2011 due to me significant knowledge of short sale transactions and the underlying federal rules and regulations.
Achievements: Increased sales volume and revenue by more than 100% from FY2012, to FY2013, by performing above-and-beyond the other short sale competitors and earning the business that was previously sent to competitors.
Increased the company market share between 1-1-2014 and 6-31-14 by 10%, while the short sale industry in central Pennsylvania saw a 20% decline.
Accomplished by continuing to implement a strong customer focus and by exceeding the expectation of realtors who ultimately engage MYclosing.
Market share also grew by implementing a Realtor-focused marketing campaign that consisted primarily of business-to-business contact, and a high volume of referral business due to a reputation as short sale experts.
Developed a strategic short sale tracking process that significantly reduced the short sale approval time period, and increased revenues, by ensuring that the short sale process was well planned, and that each task was completed in a specific time frame.
Realtor, 01/1997 to 01/2011 REALTOR WITH REALTY EXECUTIVES, COLDWELL BANKER, DAWN AND ASSOCIATES, EXIT REALTY, Camp Hill and Harrisburg – PA
Assisted clients with property sales and development, and held open house inspections, instructing clients on best practices for selling success, and liaising between renters/owners and prospective buyers for property inspections.
Prepared legal documents including listings, and sales contracts, and provided legal, economic, and market advice to prospective clients.
Liaised with lenders, home inspectors, and pest controllers prior to contract negotiations.
Ensured terms and conditions of agreements were met, and maintained and liaised with clients.
Coordinated property closings and oversaw document signing.
Analyzed market trends to determine competitive market prices.
Coordinated property closings, and oversaw signing of documents and disbursement of funds.
Advised clients on market conditions, prices, mortgages, legal requirements, and related matters.
Collaborated with title companies, lenders, home inspectors, and pest control operators to ensure that terms and conditions of purchase agreements were met.
Increase sales volume of listed properties using direct marketing tools such as postcard mailings that were sent directly to past clients, open house guests, friends, family, and certain targeted neighborhoods.
Achievements: Achieved and exceeded numerous company sales goals, including increasing sales volume by 50% each year consecutively Awards: Greater Harrisburg Association of Realtors Winner Circle (Top 10% of all Realtors) Coldwell Banker National Presidents Circle Award (Top 11% of all Realtors with Coldwell Banker) Floyd Wickman (Nationally recognized Real Estate Sales trainer) Course Overall Top Producer Coldwell Banker National Presidents Circle Award (Top 11% of all Coldwell Banker Realtors) Greater Harrisburg Association of Realtors Winner Circle (Top 15% of all Realtors) Coldwell Banker National Sterling Society ( top 15% of all Coldwell Banker Realtors) Created an interactive sales program that was used company-wide for Coldwell Banker.
01/1996 to 01/1997 ERNST & YOUNG – New York, NY
Staff Professional working with Expatriates and Foreign Nationals on Taxing Liabilities and Avoidance.
Short Sale Negotiation Department
Bachelor of Arts: Finance Risk ManagementGPA LaSalle University - Philadelphia, PA Finance Risk Management GPA: 3.5
A Top-Performing Professional specializing in the Real Estate industry with more than 24 years of progressive experience. Expert in Exceeding Sales Goal and Maximizing Sales Volume and Growth. Strategic Business Development with a strong focus on Marketing Strategies and Market Trends. Strong Sales Management and Contract Compliance. Dynamic Team Building. Effective Communication at all levels. Exceptional Interpersonal, Analytical, and Organizational Skills. Excels within highly competitive environments where leadership skills are a key to success.
Sales * Short Sale Negotiating * Market Analysis * Strategic Business Development
Client Relations * Strategic Alliances * Team Supervision & Development * Marketing * Sales Management * Presentations * Negotiations * Team Building
Microsoft Office Professional Suite
Microsoft Windows Professional Operating Systems
Internet Explorer/ Google Chrome
Adobe Pro XI
Quicken / Quick Books
Top Producer Real Estate tracking software
Proptrackr Short Sale processing and tracking software
Android Operating System
NutShell CRM Platforms
Strong verbal communication
Interpersonal and written communication
Risk management processes and analysis
Adobe, Streamline, budgeting, Interpersonal, competitive, Conflict resolution, continuous improvement, contract negotiations, contracts, credit, CRM, client, clients, direct marketing, edge, financials, financial, financial statements, focus, frame, funds, HR, instructing, Internet Explorer, team building, leadership, Team leadership, team lead, team leader, legal, legal documents, market trends, marketing, Market, Microsoft Office Professional, Microsoft Windows, negotiating, Negotiation, Negotiator, Operating Systems, Operating System, processes, processors, Producer, quality, Quick Books, Quicken, Real Estate, Report writing, Risk management, selling, Sales, sales and development, Self-motivated, Staff development, strategy, strategic, Supervisor, tax returns, trainer, verbal communication, written communication
Professional Pennsylvania Real Estate License, #RS217812L
Licensed Notary Public, ID#1256124