A successful administrator who has balanced a multitude of projects (state, federal, and private) worked with a variety of personalities, and effectively created and managed operational processes. An accomplished Manager and Business Consultant to C-Suite Executives with 25+ years of experience in the court reporting and legal sector; successful in contract negotiation and process improvement. Possesses excellent management skills, including creating and maintaining a positive work environment for all employees, decreasing staff turnover, acquiring a unique understanding of effectively managing others and remaining customer-oriented at all times. Exhibits calmness and poise even in high-pressure situations, leverages in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion with extensive experience in front-of-house and back-of house business operations, proving ability to analyze, reduce, and eliminate unnecessary spending. An office professional that remains highly focused, result-oriented, with strong strategic planning techniques and opportunely supports complex, deadline-driven operations. Abreast with various computer software programs for PC and MAC operating systems, office equipment, website design and development, e-commerce, marketing and advertising, including the use of social media outlets, and e- mail systems. Skilled at multi-tasking while maintaining a strong attention to detail, executing thoroughness, along with superior communication skills to meet client and company needs; excelling at analyzing, prioritizing and completing tasks while exhibiting professionalism and sound judgment. A master of scheduling and maintaining accurate calendaring, coordination of multi-party scheduling, and execution of all necessary travel arrangements. Trained listener whose admiration for knowledge and wisdom to excel in every aspect of business and life are paramount.
Management and supervision of the full-cycle of court reporting, billing, transcription, quality control, proofreading, video, interpreting, remote technology, and scoping divisions for 300+ independent contractors and 10+ office staff in a high-volume setting including, but not limited to, the following:
Litigation Legal Secretary Corporate Law
Litigation Legal Secretary Plaintiff's Personal Injury, Wrongful Death, Medical Malpractice, Defamation, Probate, Guardianship
Litigation Paralegal/Sales & Marketing Consultant
Plaintiff's First Party Property Damage
Dean's Honor Roll
Maryland Notary Public
Florida Notary Public
AAERT CET**D D-524
** Additional Professional Experience and References are available upon request.
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