Director Strategic It Sourcing And Shared Services Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Executive Profile

Global Information Technology Executive with more than 20 years of experience in developing and executing IT strategies in alignment with corporate objectives and business transformation with the use of information technology.

Rich experience in performance management, package enabled transformation (ERP and non-ERP), business process re-engineering, IT strategy, Change management consulting, Contract, Vendor and SLA management in many industry sectors such as Industrial, electronics, Consumer Goods and Aerospace. Possess a flair for conceptualization, development and deploying effective IT solutions.

Delivered excellent business results for the consulting services business unit by meeting revenue and profitability targets, high customer satisfaction and effective people management. Able to lead by example, build a cohesive team and inspire people to strive towards higher levels of achievement. Highly motivated with a passion for delivering results.

Recognized by CEOs, CFOs and other senior management teams for launching high-value business technology initiatives that generate revenue increases and cost efficiencies. Received several awards for outstanding contribution in wins and delivery.

Skill Highlights
  • IT Management
  • Application Delivery & Support - Internal, Outsourced, Offshore
  • Infrastructure / IS
  • Program / Project Management
  • Enterprise Integration - ERP (Implementation & Support)
  • Global & Cross-functional Team leadership
  • Business Unit / Service Line management
  • Change Management: Re-engineering; Cost Reduction; Process Improvement
  • Contract, Vendor and SLA management
  • Business Merger and Integration, Green Field IT setup
Core Accomplishments
  • Achieved substantial savings by

Professional Experience
Director - Strategic IT Sourcing and Shared Services, 05/2013 to Current
Critical Path Institute (C-Path) Tucson, AZ,

Report to global CIO and responsible for all global strategic IT sourcing, vendor and Service Level Management.

  • Saved multi million dollars by consolidating, identifying new sourcing options and negotiations with the vendors
  • Led a team of senior IT executives to outsource the global IT operation and support worth $20M
  • Assisted Korean IT arm of Doosan to setup its affiliate in NA to provide IT shared services to all NA Doosan affiliates
  • Successfully setup development center in India to support global IT requirement and achieved more than 30% savings in IT cost
  • Involved in the planning of multi-million dollar global SAP project and contributed to that project as Risk and Quality Manager
  • Initiated, led and successfully completed RFP process contracting various IT services
  • Setup, negotiated, monitored and regularly reported the service level and support matrix for global contracts exceeding 30 M dollars.
IT Director - Asia Pacific, 05/2008 to 04/2010
Conduent Incorporated Columbia, ,

IT Business Partner for Asia Pacific. Reported to Asia Pacific VP and Global CIO. Responsible for IT Strategy and Management for Asia Pacific

  • Successfully integrated the acquired business and setup new IT organization and environment
  • Provided innovative leadership for long-range strategic infrastructure and operations planning for 6 countries in Asia Pacific
  • Initiated and completed the RFP processes for consolidating the data center and ERP systems. Negotiated, setup and monitored the service levels with external service providers
  • Contributed to various global strategic IT initiatives as a member of global IT leadership team
Senior Customer Engagement Manager, 10/2007 to 05/2008
Lear Corporation Southfield, ,

QAD Singapore was a multi-national ERP vendor. Its flagship product was Mfgpro. Reporting to the Country Manager - Asia.

  • Increased QAD footprint into Large Opportunity Accounts (LOAs) by strategic engagement.
  • Met revenue and customer satisfaction target in the first year itself
Senior Manager - Enterprise Solution, 02/2001 to 07/2007
Atos Origin (now Known As ATOS) City, ,

Atos Origin was a multi-national IT consulting and System Integrator. I was heading the Enterprise and Technology Solution Practice which undertakes ERP implementation and support (SAP and Mfgpro), Application Management Service, Outsourcing and development of custom solutions for the customers.

  • Supported the IT consulting & systems integration business unit operations with annual revenues of over EUR 40 million in terms of P&L management, integration and rationalization of services, development of partnerships/alliances with selected partners and coordination of sales and marketing activities. Established a successful track record in consulting business unit P&L management
  • Led large international teams in delivering several end-to-end IT implementation and support projects spanning from strategy to implementation, and delivered real results to clients / business through innovations, change management and Business Process Re-engineering. Led large international consulting teams in delivering multi-site and complex implementation projects
  • Setup the Application Management Service organization to support ERP (SAP and Mfgpro) and custom developed systems. Led the application resource team from different countries and managed various resourcing models like dedicated, shared, on-site, off-site, off-shore and contract resources. Responsibilities involved developing and managing the opportunity funnel, crafting, proposing and presenting the solutions to the customers and managing resources, project, program and service delivery. Setup, implement and refine the processes to support the customers based on ITIL methodology. Crafted, monitored and refined the SLA and KPIs for the customers and the support team.
  • Involved with multiple consulting projects in the role of program / project / delivery manager to ensure that project objectives are met within the stipulated time and budgets. Participated in projects’ steering committee with the customer's management team and established a track record for successful completion of the projects with high customer satisfaction.
IT Manager, 09/1993 to 02/2001
IFFCO Group City, STATE,

This group was one of the leading FMCG group in UAE and Egypt. My role was to manage the group IT requirement, setting up the IT infrastructure and implementing the ERP Systems. I reported to General Manager - IT.

Systems Manager, 09/1993 to 11/2000
Godrej Foods / Pillsbury Ltd. City, STATE,

Godrej Pillsbury Ltd (now General Mills India Pvt. Ltd) was a Joint Venture company between Godrej and Pillsbury International. It manufactured and distributed wheat flour and ready to cook mixes in India.

  • Developed short and long term IT strategy for this green field implementation
  • Successfully setup IT infrastructure, polices and procedures
  • Successfully evaluated, selected, implemented and supported the ERP systems across 28 sites in India
Senior Programmer, 09/1989 to 09/1993
Excello Computer City, STATE,

Excello computer was IT Company dealing in hardware and software. My role was to do programming and customer support

Post Graduate Diploma in Computer Science: Programming and IT Management, Expected in
Datamatics Corporation - Mumbai,
: Six Sigma Black Belt Certified, Expected in
- ,

MBA: Finance, Expected in
New Port University - ,
Bachelor of Commerce: Accountancy, Expected in
Mumbai University - Mumbai,

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Resume Overview

School Attended
  • Datamatics Corporation
  • New Port University
  • Mumbai University
Job Titles Held:
  • Director - Strategic IT Sourcing and Shared Services
  • IT Director - Asia Pacific
  • Senior Customer Engagement Manager
  • Senior Manager - Enterprise Solution
  • IT Manager
  • Systems Manager
  • Senior Programmer
  • Post Graduate Diploma in Computer Science
  • MBA
  • Bachelor of Commerce

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