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Director, Software Engineering Management Resume Example

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DIRECTOR, SOFTWARE ENGINEERING MANAGEMENT
Professional Summary

Diligent and motivated IT Manager adept at managing short cycle releases using both agile and traditional waterfall SDLC. Expert in release planning and change management. Offers over 28 years in IT project management, testing and implementation.

Skill Highlights
  • Budgeting and resource management
  • Hardware and software upgrade planning
  • Scrum methodology
  • Project Management & Project Tracking
  • Process Improvements
  • Self-directed
  • Collaborative
  • Attention to Detail
  • Fast Learner
  • Highly Motivated
  • Works Well in Fast Paced Environment
Technical Skills
Skills Experience Total Years Last Used
MS Project Expert 7
MS Excel Expert 18
MSAccess Intermediate 5 2000
Clearcase Intermediate 4 2011
HP Project and Portfolio Management Tools (PPMC) Intermediate 3 2013
HP Quality Center - Defect Tracking Expert 18 2012
SQL Skills Intermediate 5 2012
QTP Automation Tool (Quick Test Pro) Intermediate 5 2012
Professional Value Offered

Improved release management function within the division and reduced engineering demand by 10% by successfully and smoothly transitioning monthly releases from engineering teams into centralized release management function and by developing standards, governance and implemented release best practices.


Spearheaded a division-wide initiative resulting in establishing a standardized role based training program for QA professionals that later introduced as a company wide initiative.


Led an internal 6 week training program geared for off shore hires. Training program included a cross matrix of engineering, QA and IT professionals. The training program was later adopted as the standard for all new department hires.


Improved the quality and metrics and reporting process by eliminating manually compiling the report each month, by automating the process. Reduced 8 hours each month spent with compiling the report.

Professional Experience
Director, Software Engineering Management
June 2011 to June 2013 Fidelity Investments － Merrimack, NH
  • Led a cross-functional team of engineers, QA specialists and BAs to develop features and fix product defects.
  • Led the design and development of software upgrades and the deployment of new services and products.
  • Delivered detailed feature road maps that included action items and project targets.
  • Managed 4-person local IT team, allocating resources to ongoing projects and enforcing deadlines.
  • Defined product strategy and drafted a comprehensive roadmap to achieve targets.
  • Analyzed key metrics to measure product effectiveness.
  • Identified product problems and strengths and collected data on the customer experience.
  • Worked closely with QA to develop use cases, review test cases and track feature bugs.
  • Collaborated with the global team to resolve IT support cases.
Director, Quality Assurance Engineering
October 2007 to June 2011 Fidelity Investments － Merrimack, NH
  • Managed 25-person local QA team supporting both Fixed Income and Equity Trading, allocating resources to ongoing projects and enforcing deadlines
  • Developed accurate QA estimates and collaborated with Project Manager to draft project resource plans.
  • Responsible for hiring and training staff
  • Responsible for defining strategic direction for test automation, tools, processes and procedures.
  • Responsible defining budget/head count needs for projects and developing over-arching test strategy within the division.
  • Accountable for QA deliverables and meeting business commitments.
  • Engaged closely with development manager and project managers to communicate testing status and metrics.
Senior Manager, Quality Assurance Management
June 2001 to October 2007 Fidelity Investments － Boston, MA
  • Managed a team of 8 on shore and 9 off shore QA engineers in support of 100 developers and technologists within the organization.
  • Defined and implemented testing and release process improvements for the division
  • Developed future leaders both on-shore and off-shore (U.S. vs. India)
  • Participated in planning and budgeting process for programs or projects at the cross-divisional or departmental level.
  • Oversaw special projects at request of Senior Vice President of Technology (implemented standard training for off shore hires/cross functional professionals)
  • Implemented QA tools and best practices at divisional level.
Business Analyst/Quality Assurance Engineer
August 1995 to June 2001 Fidelity Investments － Boston, MA
  • Implemented defect tracking and test case management system from the ground up
  • Defined and executed test cases
  • Developed quality reports and facilitated review with senior management and project managers
  • Facilitated test case reviews
  • Defined test strategy and reviewed with project team
  • Coordinated user acceptance testing
  • Collaborated with engineers to review issues, coordinate deployment of fixes and defect sign off
Trading Assistant
July 1991 to August 1995 MFS Financial Services － Boston, MA
  • Managed a team of 4 trading assistants and receptionist.
  • Answered phones on busy trading desk and relayed trade information to portfolio managers
  • Managed REPO Lending process (executed trades) and resolved issues.
  • Confirmed and executed US Treasury and Corporate bond orders with broker dealers.
  • Assisted broker dealers/back office in resolving trade/settlement issues
  • Tracked soft dollar business
  • Served as liaison with technology group to clarify system requirements on new development projects.
  • Created monthly Directors reports
Administrative Assistant
August 1985 to July 1991 MFS Financial Services － Boston, MA
  • Worked directly for VP of Banking Industry Marketing
  • Managed contracts for new clients
  • Managed and developed sales incentive program
  • Tracked and generated monthly sales volume for North American sales force
GS 4 Assistant
August 1982 to July 1985 Federal Aviation Administration － Washington, District of Columbia

Responsible for tracking aviation safety inspector training and issuing identification cards


Implemented an automated tracking system for validating training and tracking compliance to training


Typed confidential correspondence and made deliveries to heads of state.
Related Coursework
Information Management Technology Howard University － Washington, District of Columbia, USA

Attended 1981 - 1983.

High School Diploma : College Entry Program, 1981 Billerica Memorial High School － Billerica, Ma, USA
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Resume Overview

Companies Worked For:

  • Fidelity Investments
  • MFS Financial Services
  • Federal Aviation Administration

School Attended

  • Howard University
  • Billerica Memorial High School

Job Titles Held:

  • Director, Software Engineering Management
  • Director, Quality Assurance Engineering
  • Senior Manager, Quality Assurance Management
  • Business Analyst/Quality Assurance Engineer
  • Trading Assistant
  • Administrative Assistant
  • GS 4 Assistant

Degrees

  • Information Management Technology
    High School Diploma : College Entry Program , 1981

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