Director, Program Management Resume Example Ericsson, Inc.

DIRECTOR, PROGRAM MANAGEMENT

Professional Summary

Highly accomplished and extremely motivated manager with a proven track record of excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, business, and community audiences.

Skills

Client account management
Conflict resolution
Exceptional interpersonal communication
Effective leader

Staff training/development
Budget development
Project management
Business development

Work History

Director, Program Management, 09/2009 to Current
Ericsson, Inc. – Overland Park, KS

Maximize scope, cost and margin management for multi-million dollar managed services contract. Key point for customer in maintaining/retaining cost savings without sacrificing efficiency. Achieved value add savings of $4M to the customer in first 5 years.
Negotiated over $10M in 3 years of additional business within the contract.
Created service offerings as part of the Strategic Leadership Framework that allow for teams to understand and support direction of the company. Areas include Workspace Loyalty and Desirability, Tools/Automation and Competence Development in employees.
Design solutions and engineer responses to Request for Proposals (RFPs) or business proposals on behalf of company. Success rate greater than 90%.

Senior Manager/Project Manager, 10/1997 to 09/2009
Sprint – Overland Park, KS

Supervised a project management support organization for a large telecommunications 24x7 network team. Managed revenue generating, efficiency and growth initiatives delivering better, faster, and cheaper solutions for the customer – that customer has realized over $100M in access savings in the last 5 years.
Served as Account Manager for a wireless organization. Defined new requirements and tools for service offerings, and delivered cost savings of $10.8M in year one. Daily, constructive interaction with customers.
Created processes for Disaster Recovery situations that addressed priority requests from key customers. Exercised those processes during Hurricane Katrina. Gained Emergency Response Team (ERT) certification.

Operations Manager, 06/1996 to 10/1997
National Document Registry Corporation – Kansas City, MO

Assisted in cradle to bed development of a new marketing company including business plans, fiscal needs, start up process, development and implementation. This allowed the company to be up and running one year ahead of the business plan, and $50,000 ahead in projected revenue for the same time period.

Production Assistant, 06/1992 to 05/1996
DeMarche Associates – Overland Park, KS

Reconciled pension portfolio accounts and ensured best industry gains were being recognized.
Created and maintained new auditing function to measure the health of $1 billion company pension plan. Supervised the workflow, efficiency and progress of the early delivered project.

Education

Bachelor of Arts: International Business, Rhodes College - Memphis, TN

Accomplishments

Selected for Sprint's Leadership Development program.

Served as certified examiner for the Chairman's Quality Award (CQA) for Sprint.

Received second highest Manager Quality Index rating in a 1500 employee organization.

Certifications

Project Management Professional (PMP) certified since 2011.

Resume Overview

Companies Worked For:

Ericsson, Inc.
Sprint
National Document Registry Corporation
DeMarche Associates

School Attended

Rhodes College

Job Titles Held:

Director, Program Management
Senior Manager/Project Manager
Operations Manager
Production Assistant

Degrees

Bachelor of Arts : International Business ,

Director, Program Management Resume Example

Resume Score: 80%

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