Highly motivated, experienced Professional with nearly 20 years experience providing high quality customer services to Adults and Children with Intellectual Disabilities in a variety of roles from direct service to master trainer and currently Senior Management position overseeing training compliance with DPW regulations.
Highly motivated in developing and promoting skill sets in others
Excellent interpersonal communication skills and public speaking skills
Experienced in resolving conflict within teams and promoting team cohesion.
Excellent analysis skills from data driven reports
Strong manager skills which promote the strengths of others
Highly skilled in curriculum development for the adult learner
Able to promote a positive work environment in a diverse population
Creative thinker and problem solver
Holding a Senior management position, I am responsible for ensuring compliance with all State regulations as it pertains to training for the entire agency which consists of Adult Residential Services, Adult Day Program Services, Employment Services, Home and Community Services, Children services including Day care, Elwyn and Home based, and Behavioral and Development Services.
Supervise a team of three master trainers and one Administrative Assistant.
Oversees development and implementation of quality curricula which complies with State regulations, serves the mission of the agency and exemplifies adult learning concepts.
Ensures the provision of high quality customer services to all departments addressing all training needs beyond compliance to promote advancement of skills development for all employees.
Implemented and improved on in-house data software for the purposes of tracking all aspects of training compliance.
Developed and implemented high quality curricula to meet regulatory required training for all employees that endorsed adult learning concepts and latest teaching technology all the while maximizing use of time and enhancing efficiency.
Overseer of Leadership Opportunity Program which provides direct service employees with the opportunity to gain knowledge and experience within the HR department.
Collaborated with team of master trainers to ensure coordination of training calendar.
Provided professional development sessions with new hires and employees with a plan of performance enhancement.
Wrote curricula related to the topics of effective interactions with people with ID, team building, conflict resolution, communication, cultural competence, documentation, to name but a few.
Supervised 6 direct service employees who implemented recreation day time activities to 18 adults with Intellectual Disabilities (ID).
Acted in a dual role as Program Specialist where I ensured compliance with regulations through writing, implementing and training of annual plan of support for each individual.
Coordinated high quality customer service of a part time day program service to part time members of the community center.
Created and implemented recreation activities on an as needed basis to enhance activities of the community center.
Provided recreation services to a group of 6 individuals with ID at a community center.
Implemented all appropriate goals, documented on progress and participated in annual meeting of support for each person under my care.
Collaborated with Manager and Program Specialist to ensure highest quality care was provided to each individual in service.
Promoted the use of communication through various means for each individual in service to ensure their needs were being met.
Developed a high level expertise supporting individuals with challenging behaviors.
Red Cross instructor for First Aid, Adult, Child and Infant CPR
PEDFActs instructor certification for Pediatric First Aid, Child and Infant CPR
DPW Medication Administration instructor certification
Fire Safety trainer
PQAS certified instructor
Therapeutic Options instructor certification
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