director practice operations big data cloud resume example with 10 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
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Professional Summary

Experienced Business Operations professional proficient in managing IT Operations with exceptional IT portfolio and budget management and analytical problem-solving skills. Highly talented in optimizing resource plans to achieve challenging targets. Diplomatic in resolving disputes and coordinating diverse teams. Extremely comfortable interfacing and collaborating with Executives all the way up to the C-Suite to enable the execution of their vision and strategy. Expert in Process Improvement with a proven track record of running an agile business within a larger business. Highly skilled at identifying operational inefficiencies and leaning out processes to enable flexibility, drive cross-functional collaboration and alignment in order to deliver high volumes of value while maintaining fiscal responsibility.

  • Strategic planning and execution
  • IT Portfolio Management
  • Cross-Functional Alignment
  • New Technology Analysis, Implementation & Adoption
  • Performance analysis
  • Resource & Headcount Planning and Management
  • Fiscal Year Budgeting
  • Change Agent
  • Capital spending
  • Process improvements
  • Effective communication
Work History
Director, Practice Operations - Big Data & Cloud, 05/2011 to 10/2016
Mckesson CorporationCA, State,
  • Built and established new Enablement Services, Big Data, and Cloud Practices
  • Defined product offerings and GTM strategy
  • Managed a $15M P&L
  • Conducted regular audits of the divisional financial statements
  • Collaborated with corporate Head of Finance on budget and cost structure
  • Collaborated with VP on YTD Revenue, GP, and NI goals
  • Engagement Manager on Big Data Platform Implementations and various BI & Analytically focused consulting engagements
  • Co-developed and formalized consulting and professional services delivery methodology
  • Responsible for building a team of 20 top notch Data Consultants, Architects, Engineers, Data Scientists, Analysts, and technical instructors
  • Planned and implemented resource training, development, and certification roadmaps
  • Maintained a consistently high margin on all offerings (minimum of 25% GP and up to over 90% GP in some instances)
  • Resource Management – utilization sourcing, planning & tracking
  • Negotiated pricing structures with vendors and partners lowering our operating cost and increasing our GP by over 40%
  • Initiated, created, and rolled out a new Sales Enablement program for the entire sales force (32 sales teams) to retrain them how to sell next generation IT solutions in the Data Intelligence and Cloud Computing space
  • Built out a strategic vendor partner network which included technology selection, contract review and negotiation, building GTM plan with the partner, sales and technical enablement, account mapping, and identifying and supporting the close of opportunities
Sr. Manager, IT Business Operations, Office of CIO, 10/2016 to 03/2019
Western DigitalCity, STATE,
  • Optimized and maintained the IT Business Partner Program which enabled IT to more effectively deliver high value solutions to the various Business Units across the entire company
  • Established a Business Operations Function across IT allowing ITLT (IT Leadership Team) and Director level technical leaders to focus ‘out and up’, as opposed to ‘across and down’ their respective organizations
  • Instrumental in re-architecting the IT Fiscal Year Planning and Funding Request processes which effectively allowed the technical solution delivery teams to operate in a more flexible and agile manner while still maintaining fiscal responsibility
  • Demand and Budget Management - Responsible for the oversight and prioritization of new projects requests coming in to IT and the associated budget for each initiative
  • Designed and implemented a Project Portfolio Pipeline and Lifecycle Management Framework for accepting, prioritizing and delivering both KTLO and new technology solutions to the business
  • Facilitated QBR’s to provide the IT Leaders visibility into the Sub-Functions of their organizations
  • Oversight of Resource Management (both FTE and Contractors)
  • Responsible for building and executing on the Fiscal Year Annual Plan & Budget
Director of Operations, 03/2019 to Current
XentaursCity, STATE,
  • Modernized and improved Operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste
  • Responsible for building out the company PMO including implementing a Project Portfolio Pipeline Process
  • Responsible for evolving the organization’s people, process and technology from a start-up to mature company
  • Established formalized sales and engineering delivery teams, processes and procedures
  • Oversight of Tools & Applications Rationalization and Management Initiative
  • Responsible for cultivating a cross-functionally aligned, cohesive and collaborative culture across all areas of the organization
Associate of Arts: General Studies, Expected in 07/2002 to Chaffey College - Rancho Cucamonga, CA,
  • Dean's List

Currently attending ‘Lean Six Sigma Green Belt’ training with plans to sit for the exam in February 2020.

‘Communicating Up: Winning Strategies for Successful Executive Conversations’ - The George Washington University

‘Lean Six Sigma Green Belt’ - SimpliLearn

‘VFQ (Value Flow Quality) Foundations’ - Emergn


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Resume Overview

School Attended

  • Chaffey College

Job Titles Held:

  • Director, Practice Operations - Big Data & Cloud
  • Sr. Manager, IT Business Operations, Office of CIO
  • Director of Operations


  • Associate of Arts

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