Highly effective at incorporating creative leadership skills to achieve business objectives. Directed projects that improve efficiency while meeting deadlines and budget requirements. Over ten years experience in employee management, hiring, training and benefits.
Microsoft Office- Word, Excel, PowerPoint, Outlook, Access, PublisherHuman resources
Financial Edge, Sage, Paycom, QuickBooks
Director, Operations December 2011 to December 2016Blind & Vision Rehabilitation Services of Pittsburgh － Pittsburgh, PA
Advised managers on organizational policy matters and recommend needed changes. Conducted new employee orientation to foster positive attitude toward organizational objectives. Directed personnel, training and labor relations activities. Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems. Reviewed federal and state laws to confirm and enforce company compliance. Addressed inquires from employees and management regarding new-hire activity and ongoing employee relation issues. Guided the startup and management of all HR operations, systems and programs for a new location within the company. Provide leadership and direction to Manufacturing Department ensuring high quality production Perform all Human Resource functions for over 90 employees at 4 locations Executive Management team member responsible for the vision, direction and decisions defining the growth of the agency Prepare and present presentations to the Board of Directors and Committees Responsible for 3 facilities moves over a 3 year period Assisted in the efficiency design and implementation of a $16M building renovation Consistently reduced costs and exceeded budget goals totaling over $500,000 of increased profit Prepare, oversee and audit annual manufacturing budget of $1.5M.
Train and audit employees to maintain the ISO quality standards developed Oversee all aspects of benefit administration from negotiating plans cost and examining plan designs that have the most impact for the agency and staff Increased direct labor hours by more than 60% to exceed federal and state requirements Negotiate business opportunities to have product placement on the federal and state procurement list Develop and implement effective production policies and procedures Ensure delivery of superior product, customer service and satisfaction Foster a teamwork environment by communicating and providing feedback to facilitate the exchange of information Administer and educate staff on all agency group and voluntary benefits offered.
Director, Operations January 2007 to December 2011Life'sWork of Western PA － Pittsburgh, PA
Monitored [Number] project budgets each [Time period]. Monitored project schedules for [Number] projects at a time. Boosted revenue by $[Amount] in the first year by spearheading development of [Program description]. Earned the [Award Name] Award for [Action taken]. Identified inefficiencies and made recommendations for process improvements. Directed and oversaw all Production, Sales and Human Resource functions of the agency Assisted in the development and implementation of the strategic plan Developed partnering opportunities to new and existing customers which resulting in increase revenue Improved the sales/ production process to be more efficient and cost effective Negotiated business contracts to generate a larger percentage of growth Oversaw and investigated all safety and security matters to create a secure workplace for clients and staff Promoted employee engagement to ensure agency objective are exceeded Administered all commercial, vehicle and personnel insurance packages Liaison between administration and employees by handling questions and helping to resolve work-related problems Developed and implemented training opportunities for staff growth Maintained agency compliance regarding all employment law regulations Managed all aspects of reduction in force and/or restructuring to allow for minimal amount of risk to the agency Informed supervisors of human resources policies and laws to ensure consistent execution Coordinated all aspects of talent acquisition to ensure positions are filled in a timely manner with the highest quality candidate Planned and conducted new employee orientation to promote positive attitude that is aligned with the agency mission Conducted and reviewed annual performance appraisals while maintaining agency standards and focusing on the agency vision Developed, interpreted, and communicated all agency policies and practices Managed all FMLA, Workers' Compensation, Unemployment claims Processed payroll for completeness and accuracy in a timely manner.
Interim Executive Director July 2006 to January 2007RX COUNCIL OF WESTERN PENNSYLVANIA － Pittsburgh, PA
Program Manager June 2003 to February 2007Rx Council of Western PA － Pittsburgh, PA
Charged with overseeing daily operations, program development, quality assurance and customer service while increasing productivity Developed and implemented policy and procedures, job descriptions, performance appraisals and disciplinary actions that met the needs of management and supported the strategic vision of the organization Successfully developed and maintained a McKeesport-based medication assistance program was supported by the medical community Exceeded the forecasted ROI by 33% on first year of contracted services with McKeesport Hospital Foundation Increased patient enrollment during the second year of the McKeesport program by 28% Improved patient access to medications by 26% Implemented efficiencies in processing that resulted in a decrease in expenditures by 29% through improved technology which decreased time spent processing applications by 48% Focused on staff development by creating an instructional manual and providing intensive training with ongoing support Increased staff productivity by streamlining communication system, measuring accountability to client care, and creating a system of checks and balances between physicians and pharmaceutical companies.
Intensive Case Manager January 1998 to January 2001ALLEGHENY EAST MH/MR CENTER, INC － Pittsburgh, PA
Mental Health Counselor III January 1997 to January 1998MERCY BEHAVIORAL HEALTH － Pittsburgh, PA
Worked strategically with physicians and healthcare professionals to promote patient wellness.
Managed a caseload of 30 mentally ill adults overseeing all aspects of medical, financial, social and legal services.
Assessed patient needs to develop a comprehensive service plan to achieve measurable goals.
Master of Science : Human Resource Management, 2003LAROCHE COLLEGE － Pittsburgh, PAHuman Resource Management
Bachelor of Arts : Psychology, 1997WESTMINSTER COLLEGE － Wilmington, PAPsychology