Highly productive, efficient and accomplished health education program coordinator with strong leadership skills with extensive experience with health education planning, program development, facilitation, and patient support. Creative and versatile skill set with successes in promotion, marketing, and effective written and oral communications in a variety of profit and non-profit environments. Received “Most Valued Employee” award for dedication and excellence in patient support and education, program innovation and record income growth
• Strategic Planning, Program Research & Analysis • Program Development & Implementation• Trade Show/ Event/ Program Management• Budget Development and Management• Managing Inventory•
Program & Income growth • Customer Retention/Satisfaction• Staff Negotiations & Management• Education & Training• Website Content Management
• Key participant in the planning, development, and implementation of the hospital'sIntegrative Health & Wellness Center and all educational events.• Operated a balanced budget program that exceeded fiscal goals and resulted in 143% increase in income. • Researched and developed new contacts for program content; forecasted and tracked program growth and successfully collaborated with other departments and organizations that resulted in a 244% increase in programming.• Successfully created and promoted Health & Wellness classes that increased student registration by 111%.• Managed communications and fostered strong relationships with key academic and administrative departments; schools, businesses, instructors, class volunteers, hospital physicians and staff, and program attendees for the successful growth and operations of the community education program. • Provided exemplary patient and participant support by maintaining confidentiality, providing sensitive, supportive assistance for patients anticipating health procedures and acting as advisor for obtaining wellness information and education.• Maintained accurate activity reports, tracked geographic and attendee statistics.• Providing logistical support in all matters relating to facilities, catering, technology needs and attendee comfort and safety.• Researched and contracted instructors; maintained instructor files; credentials, CORI and confidentiality records, managed financial affairs including all purchasing and accounts in connection with the daily running of the center and processed instructor reimbursements.• Ensured that the classes received favorable evaluations; maintained course and instructor evaluations. • Designed, written, and proofread engaging new schedule of classes on deadline 3x per year for print and web. • Created accurate and creative health articles, newsletters, advertising submissions, instructor bios and class descriptions.• Established and maintained consistentcommunication with instructors; ensuredclassroom reservation, lists and materials were available before program.• Skillfully facilitated education programs for patients and program attendees.• Professionally represented the department at health fairs, events and community outreach and speaking engagements to promote center.• Proficient Database/Website Content Management; maintained accurate, up-to-date website content and worked with webhost to quickly resolve issues.
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