Ambitious Director of Training who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Builds and retains high performance teams by hiring, developing and motivating skilled professionals.
Training and Development Specialist who adds value to organizations by contributing to growth and driving profitability as a trusted advisor and strategic business partner.
Works closely with executive team to achieve results through cultural connections and business acumen. Successfully supports over 60 restaurants and training for executive teams.
Recipient of the Director of the Year Award in 2011
Successfully reduced turnover from 25% to 13% through Individual Development Plans, On Boarding Meetings of new leaders, progressive discipline, and direct conversations
Scheduled and directed staff in daily work assignments to maximize productivity.Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.Developed and maintained exceptional customer service standards.Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.Counseled and disciplined staff when necessary.Consistently obtained highest rating from the county health department.Analyzed each department's training needs and developed new training programs based on the analysis.Effectively trained instructors and supervisors on techniques for managing employees.Designed training modules that implemented strategic business practices and organizational behavior training concepts.Monitored training costs to maintain the training budget.Created a training budget for Training departmentMentored team members to succeed and advance within the department and company.Managed the training calendar for the entire fiscal year.Created effective training course objectives, course content and all materials.Mentored team members to succeed and advance within the department and company.Supervised an average of 6 training specialists in the Training Department department.
Member of Future Business Leaders of America Club
Serve Safe Food facilitator and Proctor
Serve Safe Alcohol facilitator and Proctor
Member of CHART-Council for Hotel and Restaurant Trainers
Suffolk County Board of Health Facilitator and Proctor
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