Director Of Technology Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary
To direct a technology department in implementing best practice solutions to support the students and staff. Implement new trends in education technology that will allow students and staff to meet Common Core and Smarter Balance Assessment Consortium technology requirements. Collaborating with students and teachers in finding innovative solutions, and leading a team in becoming innovators in Education Technology.
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Work History
Director of Technology, 09/2010 to Current
John Glenn School CorporationWalkerton, IN,
  • Responsible for managing, supervising and implementing the technology of Upland Unified School District including: network, software, hardware, SIS, LAN's, WAN's, data storage, Pilot programs, accounts, security cameras, CALPADS, E-Rate, Food Services, Transportation, Ed Services, Business Services, planning and implementation of 21st Century classrooms.
  • Leads a team of 8 full time technicians in providing the best customer support services for our students and staff.
  • Implemented the District's first Chromebook pilot rollout of over 400 Chromebooks.
  • Responsible for the administration of the District's E-Rate program to include funding, application and implementation.
  • Configured Google management console to manage the Chromebooks and create mass user accounts throughout the district.
  • Implemented MDM (Mobile Device Management) to manage districts iPads tablet infrastructure-enabling applications to be pushed to end user devices without the need of individual iTune accounts.
  • Maintain department budgets and monitor expenditures.
  • Installed a new Cisco firewall-allowing District to maximize a 1 Gbps connection to the Internet that prevented any major interruptions during our SBAC test window.
  • Implemented iBoss web content filter to ensure Internet content protection for students, and be CIPA (Children's Internet Protection Act) compliant.
  • Implemented new help desk software to keep track of tickets and issues which allows the creation of reports that are valuable in providing the students and staff with great customer support.
  • Committee member for 21st Century classroom technology implementation.
  • Assisting in the migration from GroupWise to Gmail.
  • Member of the Bond Oversight Committee, which is responsible for the execution of appropriate expenditure and accountability of the 103 million dollar bond.
  • Over a four year period, responsible for implementing over 9500 laptops with an approximate cost of 8 million dollars.
  • Researching the implementation of VoIP.
  • Assisted in updating AUP's and policies.
  • Member of the Strategic Plan and Tech Plan committee.
  • Responsible in finding and implementing new trends in Education technology.
Systems Administrator, 01/2005 to 01/2010
, ,
Computer Systems Support Technician, 01/2001 to 01/2005
, ,
  • Responsible for providing tech support to five elementary sites and one junior high school.
  • Managed and supported over 1000 computers, as well as the LAN.
  • Worked with other district technicians to find solutions to technology issues.
  • Found best practice solutions to tech problems and implemented those solutions to best support our sites.
  • First to upgrade the switches firmware via direct connection, which cut down the time from over an hour to minutes.
  • Started the discussion on the need of upgrading servers and installing data back-up servers.
  • Provided great customer service to our sites and the district.
  • Gained the respect of students, teachers and staff.
  • Responsible for teaching EL student parents the use of technology, so that they may have the knowledge to assist their children with on-line homework.
  • Always willing to learn and implement new technology, so that the sites were well supported.
  • Great team player primarily interested in mentoring and guiding other techs.
  • Researched the districts first work ticket system.
Manager, to
, ,
  • responsible for the technology department that consisted of five full time technicians and three student technicians.
  • Implemented the technology that allowed the district to move forward with the planning and implementation of our 21st Century Technology initiative.
  • Created the department's budget and negotiated contracts.
  • Evaluated technician performance to assure we provided great tech support.
  • Maintained all the districts network and servers.
  • Maintained all accounts and users rights.
  • Implemented and supported all the servers, switches, routers, and data lines.
  • Maintained the districts DNS, DCHP, LDAP, eDirectory, Web, and Mail servers.
  • Negotiated computer contract saving the district $900,000.00.
  • Implemented the District's first data back up servers.
  • Researched, planned, and supervised the upgrade from T-1's (1.544 Mbps) to 10 Gbps fiber lines.
  • Re-configured new servers to RAID (Redundant array of independent disks) while transitioning away from mirror servers.
  • Planned and supervised the installation of new servers, switches, and access points throughout the district.
  • Updated DHCP and DNS servers.
  • Planned, implemented and managed district security cameras.
  • Researched and championed grants that allowed the installation of Extron systems in the classrooms.
  • Member of the construction team overseeing all technology installations in approximately 500 classrooms.
  • Implemented SQL servers.
  • Implemented Windows 2003 and Windows 2008 Servers.
  • Member of the classified negotiation team.
Bachelors of Science: Technology and Database Management, Expected in 6 2003
University of Phoenix - , CA
Technology and Database Management
Acer, Active Directory, AP, Apple, back-up, budgets, budget, Cisco, Hardware, content, contracts, customer service, customer support, Dell, Desktops, DHCP, DNS, Financial, Firewalls, Firewall, grants, GroupWise, Novell GroupWise, help desk, HP, LAN, Laptops, LDAP, Linux, MAC OS, managing, mentoring, access, Mail, Windows 7, Windows 8, Windows, window, Windows 8.1, 2000, Windows XP, migration, negotiation, negotiations, network and servers, network, Novell Netware, OS, cameras, policies, Printers, Project Lead, RAID, Read, Researching, routers, Routing, Servers, Sophos, SQL, Strategic, supervising, Switches, T-1, tables, TCP/IP, Teaching, team player, tech support, technician, Transportation, upgrading, upgrade, VoIP, WAN, Web Content

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School Attended
  • University of Phoenix
Job Titles Held:
  • Director of Technology
  • Systems Administrator
  • Computer Systems Support Technician
  • Manager
  • Bachelors of Science

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