Director Of Student Services/ Student Support Services Resume Example Company Name

DIRECTOR OF STUDENT SERVICES/ STUDENT SUPPORT SERVICES

Summary

Skilled Supervisor talented at improving team performance through innovative management techniques. Offers thoughtful, comprehensive and constructive feedback to staff members to promote productivity and company loyalty.

Highlights

Supervised a team of 18 employees
Strong leadership skills
Excellent communication skills
Innovator
Quick learner
Competent in Microsoft Office
Problem Solver
Knowledgeable in Quality Assurance
Attention to detail
Compliant in all departments and environments
Adaptable to changing environments

Procedure development

Team building

Process improvement strategies
Relationship building
Troubleshooting and problem solving
Dedicated

Experience

Director of Student Services/ Student Support Services12/2012 to 05/2014
Company NameCity, State

Managed staff of 18 employees on a daily basis.
Developed team and ability to coach employees on new processes.
Oversaw the development and launch of Student Support Services.
Innovated and implemented policy and procedures for department Knowledgeable in Project Management.
Recruited, hired and trained 18 new employees for Student Support Services.
Mentored, coached and trained 18 team members.
Managed employee schedules on a daily basis
Communicated with staff and Senior Leadership on a daily basis
Clerical duties to include processing paperwork on a daily basis
Facilitated team meetings on a daily basis
Be a change agent for the department on a regular basis
Lead team to help students become academically successful
Retention Specialist for the department
Motivated employees and implemented team builders Built Cross Functional bridges with different departments including HR
Trained Team Leads when necessary to keep them up to date on changes
Supervisory duties to include but not limited to termination, payroll, and administrative duties Attended Leadership Training and Workshops
Organized off-site events for teams
Top Applause sender July 2013.

Student Services Coordinator I08/2011 to 12/2012
Company NameCity, State

Maintained an ongoing population of over 200 students Exceptional organizational skills Ability to keep students motivated continuously to seek their goals Ability to maintain relationships with students Ability to help students with unspoken need Monitored student academic progress on a weekly basis 97.5% Academic Events 1 participation Summer 2012 93% Academic Events 2 participation Springs 20121 Outstanding oral communication skills Innovated and implemented committee to help boost team morale Collaborated on project from employee survey Cooperation and Teamwork Innovated original First Call for New Start Student Services and implemented in Student Engagement Project Partake in community supported events such as Junior Achievement, Heart Walk and Rock-n-Bowl Attended Career Development training to build skills and knowledge Mentored team member in New Start Student Services Outstanding time management skills to help with daily tasks Ability to work together with employees on projects Capable of working under pressure and completing tasks Collaborated on Addressing Concerns project in an effort to work with cross functional teams on assisting students.

Customer Account Executive09/2010 to 07/2011
Company NameCity, State

Awarded for exceeding performance of 42% on bundle packages and premium channels.
Accurately process customers' orders Proficient in products that were offered.
Delivered outstanding customer service Excellent communication with customers Perform under well under pressure of meeting goals.

Admissions Representative06/2010 to 09/2010
Company NameCity, State

Exceeded daily dials of 100 per day Provided outstanding customer service
Meet goal of enrolling 3 students every 2 weeks
Capability of engaging students and keeping them engaged
Processing paperwork for all future students Recommend programs for students that best fit their needs.

CCP II02/2008 to 05/2010
Company NameCity, State

Processed claims accurately that exceeded 90% goal
Proficient claim processing lead to being selected to process special accounts
Demonstrated high levels of customer service accuracy on claims
Utilized a variety of databases to upload claims to be handled by adjusters
Exceptional attention to detail on incoming claims.

Commercial Auto Preferred Representative01/2003 to 08/2007
Company NameCity, State

Exceeded goals on metrics that included: call handling, phone observations, availability status, and after call work.
Represented company as an elite member for special accounts
Facilitated team meetings on a monthly basis
Educated local agents on potential risks for business
Mentored new team members.

Education

Masters: Management Health Care AdministrationOctober 2015National American UniversityCity, State

Management Health Care Administration

B.A: PsychologyMay 2003University of ColoradoCity, StatePsychology

Skills

Leadership
Team Builder
Excellent Communicator
Change agent
Developer
Innovator

Resume Overview

School Attended

National American University
University of Colorado

Job Titles Held:

Director of Student Services/ Student Support Services
Student Services Coordinator I
Customer Account Executive
Admissions Representative
CCP II
Commercial Auto Preferred Representative

Degrees

Masters : Management Health Care Administration October 2015
B.A : Psychology May 2003

Director of Student Services/ Student Support Services Resume Example

Resume Score: 90%

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