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Veterans United Home Loans - Director of Social Media Resume Example

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DIRECTOR OF SOCIAL MEDIA
Summary
Empathetic and enthusiastic social media marketer and customer service representative pursuing dream of counseling K-12 students. 
Summary of Skills
  • Social Media Marketing
  • Customer Service
  • Ability to conduct research
  • Proficient writing skills
  • Able to work independently and as a member of a team
  • Copyediting and proofreading
Work Experience
Director of Social Media
August 2015 to May 2016 Veterans United Home Loans
  • Managed a social following of more than 4 million followers across 7 social media platforms.
  • Social media expert for the whole company. 
  • Handled social media customer service, addressing thousands of complaints, praise, and questions about the VA Loan process.
  • Created a social media customer service handbook that the Client Advocate Team used to aid in training interns.
  • Drove the planning and execution of organic social media posts that included design, video, SEO and public relations aspects.
  • Collaborated with a Creative Team of 11 designers, writers, and developers. 
  • Utilized programs like Trello and SproutSocial to manage, plan, create, and schedule social media content. 
  • Performed audits of employee LinkedIn accounts to ensure company marketing guidelines were met. 
Social Media Specialist
May 2014 to July 2015 Veterans United Home Loans
  • Assisted in leading a social media following of more than 4 million.
  • Directly managed a community of 172,000+ on Twitter, 20,000+ on Pinterest, 3,500+ on Google+ and 132,000+ on Military Spouse Central Facebook page.
  • Utilized Conversocial to handle and respond to follower comments, complaints and praise on our social media channels.
  • Researched and created weekly competitor reports.
  • Kept tabs on and reported what is emerging in the social media world.
  • Edited and reviewed copy for the Social Media Team.
  • Managed one intern.
  • Tracked trending topics on Twitter to create real-time marketing posts.
  • Edited and reviewed VA Loan blog posts and articles.
Social Media Marketing Intern
May 2013 to May 2014 Veterans United Home Loans
  • Craft engaging copy to motivate, influence, educate and entertain audiences across multiple platforms.
  • Planned and managed content on Emerging Social Media platforms, including Tumblr, Instagram and Vine.
  • Edited/uploaded #AskVU videos to YouTube and promote on Twitter.
  • Coordinated Veterans United Home Photo Contest on Facebook.
  • Utilized SocialFlow, Trello, TweetDeck, Buffer, Excel and other analytical/management tools.
Education
Strategic Communication , 2014 University of Missouri-Columbia
  • Graduated Cum Laude 
  • Golden Key International Honor Society member
  • Active volunteer at Mizzou BSU ministry
  • Minor in Political Science
Bachelor of Arts : Sociology, 2014 University of Missouri-Columbia
Certifications
Multicultural Certificate University of Missouri
Community Involvement
Strategic Communication Awards, 2015
• Reviewed and judged Adzou strategic campaigns created by University of Missouri Journalism students for their capstone class.
• Awarded points based on research conducted, effectiveness of research, creative brief, strategy, tactics and use of budget. 
 
True/False Documentary Film Festival, 2015
• Volunteered as a Filmmaker Liaison  
• Greeted and checked in T/F filmmakers.
• Assisted festival guests in all inquiries in connection with hotel, shuttle and travel services.
• Became familiar with the festival schedule and made sure filmmakers attended their scheduled events on time.
• Coordinated guest departures and gave filmmakers gift bags. 
 
Mizzou Dance Marathon, 2014, 2013, 2011​
• Helped raise thousands of dollars to support pediatric patients in the Mizzou Children's Hospital.
• Pledged to dance for 13.1 hours as part of fundraising efforts.
 
Mizzou BSU Spring Break, 2013
• Spent my spring break in Nashville, Tennessee cleaning at Sophia's Heart.
• Sorted donated canned goods and nonperishable food items for Second Harvest.
• Dug through mounds of clothes and dusty furniture to find items for resale at ThriftSmart (a consignment shop that supports charities like African Leadership, the Belize Project, Mercy Community Hospital and New Hope Academy). 
​
Rainbow Express, 2011
• Worked with Mizzou BSU and Mission Arlington to conduct Rainbow Express, a spring program for children in Arlington, TX.
• Entertained kids with puppet shows, crafts, games, and fed them snacks.
• Handed out free food in low-income neighborhoods.
• Sanitized the Bob Mann free medical clinic.
• Helped customers find items in the Mission Arlington Clothing Room. 
 
Special Olympics Missouri, ​2011 
• Raised money and participated in the Columbia, MO, Polar Plunge to support the Special Olympics of Missouri and its athletics programs.
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Resume Overview

Companies Worked For:

  • Veterans United Home Loans

School Attended

  • University of Missouri-Columbia

Job Titles Held:

  • Director of Social Media
  • Social Media Specialist
  • Social Media Marketing Intern

Degrees

  • Strategic Communication , 2014
    Bachelor of Arts : Sociology , 2014

Where can I find a Veterans United Home Loans Director of Social Media resume example in Columbia, Missouri ?

This is an actual resume example of a Director of Social Media who works in the School Counseling Industry. LiveCareer has 7676 School Counseling resumes in its database. LiveCareer’s Resume Directory contains real resumes created by subscribers using LiveCareer’s Resume Builder.

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