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Director of Slot Operations General Manager Resume Example

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DIRECTOR OF SLOT OPERATIONS GENERAL MANAGER
Professional Summary
I have extensive experience in casino operations. My background includes over twenty years of leadership experience in a casino environment. A skilled manager with a creative innovative approach to managing staff, adapt at generating teamwork and improving guest service. Adapt at creating and adhering to a yearly budget for a department.
Skills
Microsoft Office Microsoft Outlook Microsoft Excel
Work History
Director of Slot Operations General Manager04/2014 to Current
Z Casino, Black Hawk Co – 101 Gregory Street
  • Assist the , in overseeing the daily operations of the Slot Operations and Slot Repair.
  • Responsible for the strategic leadership of all slot operations.
  • Determine and plan service strategies.
  • Create and adhere to annual and monthly budgets for slots and slot repair departments.
  • Ensure compliance with regulatory agencies.
  • Oversee and schedule the Casino Shift Managers and all slot employees.
  • Review slot machine performance and order actions when necessary.
Director of Slot Operations General Manager04/2014 to Current
Johnny Z's Casino, Central City Co
  • Assist the , in overseeing the daily operations of the Slot Operations and Slot Repair.
  • Responsible for the strategic leadership of all slot operations.
  • Determine and plan service strategies.
  • Create and adhere to annual and monthly budgets for slots and slot repair departments.
  • Ensure compliance with regulatory agencies.
  • Oversee and schedule the Casino Shift Managers and all slot employees.
  • Review slot machine performance and order actions when necessary.
Manager General Manager04/2013 to 04/2014
Johnny Z's Casino, Central City Co
  • Assist the , Slot Manager with the operations and conduct of casino team members during my shifts.
  • Responsible for all casino operations and the direct supervision of all casino team members while on duty.
  • Assure good guest relations in all areas; handle all guest complaints and issues.
  • Responsible for ensuring compliance with regulatory agencies in all areas.
Slot Technician Manager07/2012 to 04/2013
Canyon Casino, Black Hawk Co
  • Manage slot technician personnel, establish work schedules and coach tech team for success.
  • Responsible for planning and overseeing machine moves, conversions and new installs.
  • Additionally responsible for overseeing the daily repair and maintenance of all slot equipment.
  • Ensures compliance with regulatory agencies and verifies game set ups to ensure accuracy.
Casino Shift Manager General Manager07/2012 to 04/2013
Canyon Casino, Black Hawk Co
  • Assist the , Slot Manager with the operations and conduct of casino team members during my shifts.
  • Responsible for all casino operations and the direct supervision of all casino team members while on duty.
  • Assure good guest relations in all areas; handle all guest complaints and issues.
  • Responsible for ensuring compliance with regulatory agencies in all areas.
Slot Technician Supervisor09/2011 to 07/2012
Ameristar Casino, Black Hawk Co
  • Manage slot technician personnel, establish work schedules and coach tech team for success.
  • Responsible for planning and overseeing machine moves, conversions and new installs.
  • Additionally responsible for overseeing the daily repair and maintenance of all slot equipment.
  • Ensures compliance with regulatory agencies and verifies game set ups to ensure accuracy.
Casino Manager01/2011 to 08/2011
Fortune Valley Casino, Central City Co
  • Assist the General Manager, Assistant General Manager in overseeing the daily operations of all gaming activities.
  • Responsible for the strategic leadership of all gaming operations.
  • Determine and plan service strategies.
  • Create and adhere to annual and monthly budgets for all departments.
  • Ensure compliance with regulatory agencies.
  • Duties included overseeing the daily operations of the following departments.
  • Slots Operations Slot Repair Table Games Poker Additional Activities and Achievements during my tenure as Casino Manager.
  • Responsible for coordinating the installation of the Oasis 360 Casino Management System.
  • Responsible for coordinating a remodel of the gaming floor.
  • Responsible for coordinating installation of new carpet to the gaming floor.
Slot Manager07/2006 to 01/2011
Fortune Valley Casino, Central City Co
  • Assist the General Manager, Director of Casino Operations in overseeing the daily operations of the Slot Operations and Slot Repair.
  • Responsible for the strategic leadership of all slot operations.
  • Determine and plan service strategies.
  • Create and adhere to annual and monthly budgets for slots and slot repair departments.
  • Ensure compliance with regulatory agencies.
  • Oversee and schedule the Casino Shift Managers and all slot employees.
  • Review slot machine performance and order actions when necessary.
Casino Shift Manager11/1999 to 07/2006
Fortune Valley Casino, Central City Co
  • Assist the General Manager, Director of Casino Operations and Slot Manager with the operations and conduct of casino team members during my shifts.
  • Responsible for all casino operations and the direct supervision of all casino team members while on duty.
  • Assure good guest relations in all areas; handle all guest complaints and issues.
  • Responsible for ensuring compliance with regulatory agencies in all areas.
Relief Casino Shift Manager02/1995 to 08/1999
Bullwhackers Casino, Black Hawk Co
  • Manage supervisors of all departments, oversee guest service, ensure compliance with all gaming regulations, address customer complaints and disputes, accommodate and service guests, assist in personnel management and oversee all casino activities.
Director of Blackjack Operations10/1998 to 08/1999
Bullwhackers Casino, Black Hawk Co
  • Managed pit personnel, established work schedules, handle daily operations for the Blackjack pit, experienced in creating and adhering to a yearly budget, responsible for hiring and firing of pit personnel and training new employees, communicated with other departments to ensure maximum customer service, responsible for ensuring compliance with Division of Gaming regulations, while overseeing and managing all pit activities.
Pit Manager02/1995 to 10/1999
Bullwhackers Casino, Black Hawk Co
  • Managed pit personnel, established work schedules, handle daily operations for the Blackjack pit, experienced in creating and adhering to a yearly budget, responsible for hiring and firing of pit personnel and training new employees, communicated with other departments to ensure maximum customer service, responsible for ensuring compliance with Division of Gaming regulations, while overseeing and managing all pit activities.
Pit Shift Manager10/1993 to 02/1995
Bullwhackers Casino, Black Hawk Co
  • Supervise pit personnel on swing shift, oversee all Pit activities, ensure compliance with all gaming regulations, accommodate and service guests.
Floor Supervisor06/1993 to 10/1993
Bullwhackers Casino, Black Hawk Co
  • Supervise dealers, oversee all Pit activities and ensure compliance with all gaming regulations, accommodate and service guests.
Blackjack Dealer Bullwhackers Casino, Black Hawk Co
  • Deal Blackjack and accommodate and service guests.
Factory Representative09/1987 to 01/1992
Barker Window Coverings , Denver Co
  • Guest Service, in home installation and repair of Hunter Douglas window coverings.
Factory Representative01/1980 to 01/1987
Denver Drapery Manufacturing – Denver, Co.
  • Guest service, answer phones, deliveries, general help, install and manufacture window coverings and head boards.
Education
Metropolitan State College- General Studies/Management License Key Gaming License K14471
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Resume Overview

Companies Worked For:

  • Z Casino, Black Hawk Co
  • Johnny Z's Casino, Central City Co
  • Canyon Casino, Black Hawk Co
  • Ameristar Casino, Black Hawk Co
  • Fortune Valley Casino, Central City Co
  • Bullwhackers Casino, Black Hawk Co
  • Blackjack Dealer Bullwhackers Casino, Black Hawk Co
  • Barker Window Coverings , Denver Co
  • Denver Drapery Manufacturing

School Attended

  • Metropolitan State College

Job Titles Held:

  • Director of Slot Operations General Manager
  • Manager General Manager
  • Slot Technician Manager
  • Casino Shift Manager General Manager
  • Slot Technician Supervisor
  • Casino Manager
  • Slot Manager
  • Casino Shift Manager
  • Relief Casino Shift Manager
  • Director of Blackjack Operations
  • Pit Manager
  • Pit Shift Manager
  • Floor Supervisor
  • Factory Representative

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