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Director of Sales (DOS) Resume Example

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DIRECTOR OF SALES (DOS)
Summary
Dynamic, Goal Oriented Leader with a record of demonstrated success while providing award-winning sales leadership in highly competitive markets.  Proven ability to recruit, train and develop talent, proven through top ranked sales and management teams that consistently exceed goals as well as directing a passionate team of corporate trainers.
Experience
July 2016
to
Current
Custom Communications AT&T Authorized Retailer
  • Head of Leadership Development and Corporate Training.
  • Cultivated and designed the Future Leaders Program resulting in new managers and providing talent for upcoming store acquisitions.
  • Directed and delivered Leaders as Coaches program in order to develop management employees on how to coach, mentor, develop and motivate employees.
  • Composed new manager training program resulting in the education and development of store leadership.
  • Inspired a renovation of new employee hire program.
  • Orchestrated a structured hiring process resulting in the training of 93 managers.
  • Headed the creation of a new Custom University which developed new and existing leaders as well as new hire employees in regards to coaching and employee development.
  • Delegated the training of contract issues resulting in savings of an average of $15k per month.
  • Instrumental in the increase of customer experience increase by over 10% by creating a designed process to develop employees based off customer feedback.
October 2012
to
July 2016
AT&T - ColoradoDirector of Sales (DOS)
  • Developed a team of Area Retail Sales Managers to bring success to the Colorado market and grew the gross addition intake volume by 25% year over year 2012 - 2013, followed by an additional 25% in 2013 - 2014.
  • Orchestrated successful DIRECTV launch as the pilot market and first out of footprint market in 2015.
  • Created and implemented coaching model by leveraging the Direct Coaching Feedback model creating a winning culture of career development and sales success.
  • Drove and reinforced an extraordinary experience through training, coaching, and development of best practices and drove a year over year customer willingness to recommend, which resulted in a 7% lift, the 4th highest lift in the company in 2013.
  • Tripled year over year production on both tablet sales and wireless home phone sales through coaching model development.
  • Increased subscriber base monthly recurring revenue by $7 million and $4 million in one-time revenue.
July 2008
to
September 2012
AT&T - Southeast Missouri/Southern IllinoisArea Retail Sales Manager
  • Drove the sales activity in the Southern Missouri and Southern Illinois area while realizing 39% growth in sales results which attributed over $11 million in one-time revenue and recurring revenue.
  • Maximized Direct Coaching Feedback model to develop sales management team's talents and productivity.
  • This practice has enabled a consistent 33% growth in opportunities and revenue.
  • Maintained a top quartile Leader Engagement index score of the Inspire and Engaged survey which is a result of compelling area incentives, partnership with the supporting Retail Execution and Marketing partners.
  • Developed talent of Sales Management team by facilitating various mentoring sessions, engaging vertical partnerships to provide additional business scope and career pathing to sales team.
  • Through this effort, an average of 10 people per year were promoted and attrition was consistently the lowest in Greater Midwest Region.
  • Drove and reinforced an extraordinary customer experience through various employee interactions which included but not limited to store visits, daily manager meetings, skip level market calls while exceeding a 12-month Willingness to Recommend average by over 8% of goal.
  • Subject Matter Expert on coaching and employee development.
  • Training was facilitated within the market up to the national level.
  • Summit Winner for top Area Retail Sales Manager 2009, 2010, 2011, and 2012 (awarded to top 1% of the company).
January 2003
to
July 2008
Charter CommunicationsSt. Louis, MissouriNational Sales Manager
  • Spearheaded the coordination and implementation of all sales processes and procedures while generating revenue in excess of $15 million annually.
  • Built and maintained a high-quality level product and service installation process that enabled timely installations and positive customer experiences.
  • Increased close rate in business units - Cable, High Speed Internet and Telephone through process streamline.
  • Consistently the top sales team at Charter Communications; Oversaw sales operations for Charter Sales Department (St.
  • Louis Division).
  • First out of five other sales units.
  • Excellent in Revenue Per Call ratio creating more than $1 million in revenue on a monthly basis.
  • Balanced hiring, training and coaching of more than 180 employees and 14 supervisors which consistently ranked in the top team of Charter Communication Sales Teams.
Education and Training
Southeast Missouri State UniversityBachelor of Science: Mass Communication MarketingMass Communication Marketing
Skills
acquisitions, streamline, Cable, coach, Coaching, Corporate Training, hiring, leadership, Leadership Development, market, Marketing, meetings, mentor, mentoring, processes, quality, renovation, Retail, Retail Sales, Sales, sales management, structured, Summit, Telephone, phone, employee development
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Resume Overview

Companies Worked For:

  • Custom Communications AT&T Authorized Retailer
  • AT&T - Colorado
  • AT&T - Southeast Missouri/Southern Illinois
  • Charter Communications

School Attended

  • Southeast Missouri State University

Job Titles Held:

  • Director of Sales (DOS)
  • Area Retail Sales Manager
  • National Sales Manager

Degrees

  • Bachelor of Science : Mass Communication Marketing

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