DIRECTOR OF RESIDENTIAL PROGRAM AND COMMUNITY SERVICES
Goal-Driven, resulted oriented executive with multi-faceted organization/contract experience; strengths include:
Successfully managed portfolios with government and private funding ($15 million) as the key contact.
Provided oversight of 800 units of housing with complex subsidies and various reporting agencies; Department of Homeless Services, HASA, HUD, HPD, DOHMH and OMH.
Extensive knowledge of health care plans, health homes and the Affordable Care Act.
Robust track record of success in achieving complex objectives and timeliness. Leading organizations and departments through periods of substantial growth and transition.
Provided oversight of research grants from inception; focus groups, interviews, data collection.
Dynamic, articulate, analytical and results oriented: I welcome a good challenge.
Project Management experience in health, housing and social service industry.
Strategic thinker with a record of achievement as an innovator with hands-on experience.
Executive that builds and retains exceptional staffs and creating excellent work environments.
Cultivates teamwork as a fundamental organizational practice that parallels the mission.
Successful leading change, leading people, results driven, business savvy and building partnerships and teams.
Communication/ Interpersonal Skills
Training and Development
Organizational Restructure and Change
Maximized utilization of the budget for contracts and increased efficiency: increased Medicaid billing revenue by 300%, decreased spending on food service by redesign and monitoring, increased accountability through reports specific to departments.
Spearheaded new projects and initiatives that resulted in positive outcomes including: 25% increased placements, increased staff retention, 98% consumer satisfaction.
Provided training and professional development courses while mentoring staff that resulted in 35% increase in productivity and 99% staff satisfaction.
Analyzed operations to evaluate performance of the shelter services to meet objectives and to determine areas of potential cost reduction, program improvement, or policy change.
Lead organizations through periods of crisis, growth, and change.
Negotiated and approved contracts or with suppliers, vendors, contractors, distributors, federal or state agencies, or other organizational entities.
Established departmental responsibilities and coordinated functions among departments and sites.
Implemented corrective action plans as needed to solve organizational or departmental problems.
Director of Residential Program and Community Services June 2014 to February 2015Heritage Health and Housing, Inc － New York, NY
Portfolio of programs that included funding from NYS Office of Mental Health, Department of Mental Health and Hygiene, NYC Department of Homeless Services, Housing Preservation and Development (HPD), HUD, HASA, NYC Human Resources Administration, Medicaid Billing Operations.
Oversight of programs that services special need populations; homeless, mentally ill, MICA, people living with HIV/AIDS, persons living with a disability, those diagnosed with co-occurring disorders.
Director- Project/Shelter March 2013 to June 2014SCO Family of Services, Inc － Queens, NY
Oversight of 200-bed MICA facility with medical clinic funded by NYC Department of Homeless Services Ensured timeliness of client engagement, contract compliance, performance outcomes, and monitored internal controls. Staff of 66, with 5 Director/Manager direct reports.
Oversight of case management program that serviced 400 families who were victims of Hurricane Sandy housed across 20 hotels utilizing 500 units. Staff of 82, with 7 Director/Supervisor direct reports.
Ensured provision of rental assistance, housing assistance, entitlements, transportation and linkage to other providers for mental health services, employment, and medical services.
Managed relationships with NYC Department of Homeless Services, American Red Cross, Rapid Repair, Mayor's Office and other stakeholders such as local politicians.
Executive Manager/Director September 2009 to January 2012Care for the Homeless, Inc Susan's Place － Bronx, NY
Deputy Executive Director March 2007 to November 2009VERITAS Therapeutic Community, Inc － New York, NY
Oversight of agency-wide compliance and quality assurance, training and development, residential and outpatient programs with funding from NYS Office of Alcohol and Substance Abuse Services (OASAS), Office of Children and Family Services (OCFS), Administration for Children Services (ACS), Department of probation, HPD, HUD, OTDA, DSS.
Oversight of Medicaid billing program OASAS 822 Outpatient Services, developed and managed contract with managed care provider Affinity Health Plan, Beacon Health Strategies and Basics Health Services.
Direct sustainability program operations to ensure compliance with environmental or governmental regulations.
Monitor and evaluate effectiveness of sustainability programs.
Develop methodologies to assess the viability or success of sustainability initiatives.
Develop sustainability reports, presentations, or proposals for supplier, employee, academia, media, government, public interest, or other groups.
Evaluate and approve proposals for sustainability projects, considering factors such as cost effectiveness, technical feasibility, and integration with other initiatives.
Appoint department heads or managers and assign or delegate responsibilities to them.Direct human resources activities, including the approval of human resource plans or activities, the selection of directors or other high-level staff, or establishment or organization of major departments.Served on and presided over boards of director's management committees; data committee, fund raising, incident review and quality assurance.Prepare or present reports concerning activities, expenses, budgets, government statutes or rulings, or other items affecting program services.Keep informed of federal, state, and local regulations affecting emergency plans and ensure that plans adhere to these regulations.Keep informed of activities or changes that could affect the likelihood of an emergency, as well as those that could affect response efforts and details of plan implementation.Coordinate disaster response or crisis management activities, such as ordering evacuations, opening public shelters, and implementing special needs plans and programs.Developed and reviewed emergency and disaster plans agency wide.
Director Substance Abuse and HIV Services March 2004 to March 2007Five Towns Community Center, Inc － Hempstead, NY
Oversight of programs funded by AIDS Institute, Center for Disease Control, Ryan-White Title I, and United Way.
Enhanced the agency services through proposal and grant writing, increased agency budget by $1 million dollars.
Oversight of programs services conducted in the office, field, and at Nassau County Corrections facility.
Maintain communication between governing boards, internal and external medical staff, and department heads by attending board meetings and coordinating interdepartmental functioning.
Plan, implement and administer programs and services in a Community based healthcare setting and correctional institute, including personnel administration, training, and coordination of all staff.
Directed, recruited, hired and train all personnel.
Develop and maintain computerized record management systems to store and process data such as personnel and consumer activities and information, and to produce reports.
Prepare activity reports to inform management of the status and implementation plans of programs, services, and quality initiatives.
Developed, monitored and supervised research grant using electronic survey instrument.
Develop and implement organizational policies and procedures for the office, field and correction facility programs including collaboration with Department of Health on a Mobile Unit.
Consult with medical, business, and community groups to discuss service problems, respond to community needs, enhance public relations, coordinate activities and plans, and promote health programs.
Collaborate with counselors, physicians, or nurses to plan or coordinate treatment, drawing on social work experience and patient needs.
Educate clients or community members about mental or physical illness, abuse, medication, or available community resources.
Increase social work knowledge by reviewing current literature, conducting social research, or attending seminars, training workshops, or classes.
Plan or conduct programs to prevent substance abuse, combat social problems, or improve health or counseling services in community.
Set goals and deadlines for the department.
Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records.
Plan, administer and control budgets for contracts, equipment and supplies.
Monitor the facility to ensure that it remains safe, secure, and well-maintained.
Served on Steering Committee for United Way of Nassau and Suffolk Counties.
Doctorate of Philosophy : Human Services, Apr 2014Capella University － Minneapolis, MNHuman Services Specialized in Management of Nonprofit Organizations
Dissertation Published 4/14 - Predictors of Nonprofit Executive Succession Planning: A Secondary Data Analysis
Post Masters Certificate/ Clinical Supervision, Jan 2007
This certificate program provides a theoretical and practical understanding of clinical supervision process based on case presentations and relevant readings, integrating theory with supervisory practice skills.NYU School of Social Work － New York, NY
Advanced Professional Certificate/ Public Administration : May 2000NYU Robert Wagner Graduate School － New York, NYThis graduate-level certificate offers knowledge and skills related all aspects of management for public and nonprofit organizations, including strategy and decision-making, marketing, and system analysis.
Master of Science : Communication Arts, May 1998College of New Rochelle － New Rochelle, NYCommunication Arts The program prepares individuals to assume leadership positions in corporate communications, public relations, organizational communication, advertising, and other media related professions.
Bachelors of Arts : Communication - Health Communications/ Public Relations, May 1997College of New Rochelle － New Rochelle, NYCommunication - Health Communications/ Public Relations
May 2010Coro Leadership Program of New York City － New York, NYLeadership New York participants are deeply immersed in the city's current social, political and economic issues. Working within an unparalleled network of engaged civic leaders, they strengthen the skills needed to get things done in a complex, multi-stakeholder environment.
advertising, agency, Billing, budgets, Budget, contracts, corporate communications, cost reduction, counseling, crisis management, client, clients, Data Analysis, decision-making, Department of Health, downstream, drivers, forms, fund raising, government, grant writing, drawing, human resource, Human Resources, Leadership, Director, marketing, materials, meetings, Mental Health, Office, network, organizational, personnel, policies, presentations, processes, progress, proposals, proposal, public relations, quality, quality assurance, research, seminars, strategy, supervisory, Supervision, system analysis, technical training, training programs, transportation, workshops
Director of Residential Program and Community Services
Deputy Executive Director
Director Substance Abuse and HIV Services
Doctorate of Philosophy : Human Services , Apr 2014 Post Masters Certificate/ Clinical Supervision, Jan 2007
This certificate program provides a theoretical and practical understanding of clinical supervision process based on case presentations and relevant readings, integrating theory with supervisory practice skills. Advanced Professional Certificate/ Public Administration : May 2000 Master of Science : Communication Arts , May 1998 Bachelors of Arts : Communication - Health Communications/ Public Relations , May 1997 May 2010
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