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director of public works resume example with 15+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Accomplished Director possessing multifaceted experience and a proven track record of re-energizing and turning around struggling operations. Adept at developing and implementing strategic initiatives, refining corporate culture, and maximizing organizational performance.

Skills
  • Drives vision, purpose, and engagement
  • Business administration
  • Resilience and adaptability
  • Self-awareness and personal leadership
  • Strong customer focus
  • Strategic planning and execution
  • Staff and leadership development
  • Organizational and political savvy
  • Communication and collaboration
  • Financial acumen
Education
University of North Texas Denton, Expected in 12/2017 MBA : Strategic Management - GPA :
University of North Texas Denton, Expected in 12/2014 BBA : Finance - GPA :
Work History
Baltimore County, Md - Director of Public Works
Towson, Md, 05/2019 - Current

Directs the City of Denton’s Solid Waste, Streets, Drainage, and Fleet Services departments. Responsible for an aggregate budget exceeding $63 million including capital improvement plans for Solid Waste, street reconstruction, and drainage improvements. Oversees 210 employees including three direct reports.

  • Introduced a shared mission and vision throughout Public Works while improving employee engagement through employee surveys, skip level focus groups, and leadership retreats
  • Led a cross-functional team in evaluating and negotiating terms for a 12,900 home municipal management district (MMD). The effort resulted in $14 million in direct funding and $846 million in projected net income over the life of the project
  • Implemented valet collection service for downtown Solid Waste customers which greatly improved downtown aesthetics, created additional parking, and reduced illegal dumping
  • Leveraged landfill market dynamics to negotiate “put or pay” agreements with regional waste haulers. The agreements introduced $2.5 million in additional annual revenue and led to rate reductions for residential and commercial customers
  • Improved project management for Streets and Drainage divisions by creating and adhering to annual work plans to track project milestones, encourage utilities coordination, and account for contingencies
Duck Creek Technologies - Director of Solid Waste & Recycling
Basking Ridge, NJ, 05/2017 - 05/2019

Directed the City of Denton’s Solid Waste and Recycling operations. Responsible for a budget exceeding $34 million including capital plans for landfill improvements, regulatory compliance, vehicles, and equipment. Directed the activities of over 130 employees including four direct reports.

  • Conducted a comprehensive management reorganization to improve the organizational culture and reset leadership expectations. The restructuring clearly defined roles and responsibilities, improved span of control, and aligned talent with areas of need
  • Restructured the Solid Waste budget process to introduce internal controls, promote transparency, and achieve cost recovery. The effort resulted in a $5 million (13%) reduction of the fund’s operating budget, the re-appropriation of $19.5 million in capital, and multiple rate reductions for the City’s Solid Waste customers
  • Realized annual savings of $4.4 million by eliminating under performing operations related to landfill mining, building material recycling, rubble processing, and compressed natural gas fueling
  • Dissolved unsuccessful public-private partnerships resulting in annual savings of approximately $1.2 million
  • Implemented a safety and training program to improve Solid Waste’s safety culture and reduce the frequency of accidents, injuries, and property damage. Since implementation, Solid Waste accidents have decreased by approximately 30%.
City Of Denton - Customer Service Manager
City, STATE, 11/2008 - 05/2017

Managed customer service operations for five municipal utilities serving more than 54,000 utility customers with annual revenues exceeding $220 million. Responsible for an annual budget exceeding $4 million. Oversaw the activities of over forty employees including seven direct reports.

  • Improved service delivery by establishing key performance metrics related to quality, operational efficiency, customer satisfaction, and revenue assurance
  • Reduced uncollectible debt by 41% through the creation and implementation of an ordinance governing credit and collection activities
  • Bolstered funding to help low income customers pay delinquent utility bills. The added funding resulted in a threefold increase in the annual number of families assisted
  • Increased customer remittance of self service and automated payments by 170% by introducing new payment options and eliminating processing fees
  • Served as a Disciplinary Appeal Official and trained mediator to resolve employee conflicts
American Messaging (Formerly Verizon Wireless) - Manager of Customer Service Operations
City, STATE, 03/2006 - 10/2008

Responsible for management of a forty seat call center, a sixty employee outsourcing program, and a product distribution center. Responsible for an annual budget in excess of $3 million.

  • Led the consolidation of customer service operations following mergers and acquisitions
  • Exceeded performance targets for call center and warehouse operations while reducing headcount and transitioning volume to an outsource vendor

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Resume Overview

School Attended

  • University of North Texas
  • University of North Texas

Job Titles Held:

  • Director of Public Works
  • Director of Solid Waste & Recycling
  • Customer Service Manager
  • Manager of Customer Service Operations

Degrees

  • MBA
  • BBA

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