Director Of Programs And Services Resume Example Company Name

DIRECTOR OF PROGRAMS AND SERVICES

Professional Summary

Seasoned Director with wealth of continual process and operation improvement experience. Successfully oversees daily operations, planning and quality control, and develops and monitors resources to accomplish mandated compliance. Broad history in establishing standard operating procedures and tracking and reporting processes, tools and information flows. Actively engages direct reports to achieve business goals, tracks progress toward goals and increases effectiveness and efficiency of leaders.

Skills

Strategic planning
Performance appraisals
Operational Improvement
Conflict resolution
Staff development
Negotiation
Team management

Presentations
Process Updates
Budgeting
Scheduling
Employee Relations
Policies and Procedures
Teaching

Work History

March 2014-March 2020Director of Programs and Services | Company Name | City, State

Spearheaded efficient and effective operations within foster care environment.
Provided leadership for 200+ employees and clients with no less than 20 direct reports. Ensured weekly, monthly direct and indirect supervision of employees
Accountable for program census and retention, maintaining at 80%-98% within 6 year span. Ensuring fiscal operating budget of $ 3.5 million+.
Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
Produced regular compliance and performance reports to analyze and evaluate performance, adjust strategies and maintain agile, sustainable operations.
Contributed to development and implementation of policy and procedures, ensuring compliance with Department of children and family Services, (DCFS), state and federal guidelines and safety of all clients and employees.
Promoted team building, staff development and retention while providing mentorship.
Oversight of approval/assessments for new client intake.
Served as primary liaison to DCFS, service providers and community partners to support and promote programs.
Coordinated HR functions, hire selection, approve employee payroll submission and employee earn leave and annual performance evaluations.
Spearheaded development of new female and male mentoring programs resulting increase of client moral, self-esteem and building of self-sufficiency.
Designed modern employee recognition program which boosted productivity and improved morale.
Utilized critical thinking to analyze situations and formulates decisions.

March 2013-June 2014Independent Consultant | Company Name | City, State

Provided management services within social service industry such as but not limited to: providing quality managerial services in non-profit sector, incorporated organizational change; coordinating procedures to meet demands of assigned agencies and federal guidelines.
Incorporated effective methods to ensure efficiency within all programs; provide staff supervision, training and development, Serve as community representative, provide crisis intervention and conflict resolution.
Designed new projects with timelines, budgets exceeding 1 million and scope of work plans.
Introduced new systems of organization to streamline company changes.
Increased operational efficiency by developing improved filing systems for confidential client records and reports.
Recruited and develop employees to meet organizational needs.
Coordinated all companies, business executives and site leadership teams by interacting effectively and establishing communication best practices.
Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.
Leveraged on-site observation and personal interviews to identify team and individual strengths.
Utilized critical thinking to analyze situations and formulates decisions.
Partnered with executives and sponsors to analyze strategic impacts.

February 2006-June 2013Program Manager | Company Name | City, State

Provided leadership within community and economic development programs; to include: veteran transitional housing, family development promoting self-sufficiency.
Improved success of program by making proactive adjustments to operations.
Developed and implemented program policy and procedures, ensuring federal guidelines were incorporated within program structure.
Devised community outreach & recruitment plan, maintaining program census at 85%-100%.
Conducted clinical assessment screenings, providing final determination of client intake.
Completed yearly renewal for Federal Grant Funding. Securing additional $250,000 budget.
Prepared annual written performance appraisals.
Coordinated HR functions, recruitment and selection, employee payroll submission, approve/track employee earn leave, and developed and implemented monthly employee scheduling.
Liaison of four programs within organization and community, performed quarterly and semi-annual audits within multiple programs, to include WIC and LIHEAP.
Met with project stakeholders on annual basis to assess progress and make adjustments.
Trained and developed personnel to improve safety, employee relations and resolve programmatic issues.
Planned and executed meetings to connect organizational representatives, community members and clients.
Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Tracked project performance to analyze successful completion of short- and long-term goals.
Analyzed and interpreted impact of federal, state and local legislation on company's internal structure.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.

January 2003-February 2006Program Director | Company Name | City, State

Directed departments within traditional; home of relative, adoption, and licensing units within foster care environment.
Ensured efficient program operations by implementing corrective action plan to secure Illinois Department of Children and Family Services (DCFS) compliance.
Secured renewal state funding 3.5 million for three year span.
Provided direct and indirect supervision for 150+employees and clients.
Spearheaded process in achieving Council on Accreditation, meeting state mandates.
Provided clinical supervision, assisting with development and approving staffing reports and client service plans completed monthly and yearly census reports, mandated by (DCFS) and Illinois County Courts.
Managed coordination of services provided by multiple rehabilitative agencies.
Provided ongoing direction and leadership for program operations.
Developed and recommended policies and procedures for evaluating programs.
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Established goals and created action plans to achieve goals.
Tracked project performance to analyze successful completion of short- and long-term goals.

Education

December 2000MASTERS OF ARTS: INDUSTRIAL/ORGANIZATIONAL PSYCHOLOGY: Industrial/Organizational PsychologyRoosevelt University, City, State

BACHELOR OF ARTS: INDUSTRIAL/ORGANIZATIONAL PSYCHOLOGY, Industrial/Organizational PsychologyWilberforce University, City, State

Affiliations

Northern Region Utilization review board, Northern Region CQI Collaborative, DCFS Joliet Action Team

Resume Overview

School Attended

Roosevelt University
Wilberforce University

Job Titles Held:

Director of Programs and Services
Independent Consultant
Program Manager
Program Director

Degrees

MASTERS OF ARTS: INDUSTRIAL/ORGANIZATIONAL PSYCHOLOGY : Industrial/Organizational Psychology
BACHELOR OF ARTS : INDUSTRIAL/ORGANIZATIONAL PSYCHOLOGY, Industrial/Organizational Psychology

Director of Programs and Services Resume Example

Resume Score: 80%

DISCLAIMER

Resume Overview

Create a job alert for [job role title] at [location].

Similar Resumes