Versatile professional adept at managing multiple projects, providing exceptional customer support and streamlining office operations for major productivity gains. Expert in building client report, office processes, and crafting high impact documents and presentations. Committed to strengthening interdepartmental collaboration, promoting high documentation standards, and applying a range of software and operations systems.
Maintained responsibilities for the Siblings Together Organization sustainability, stability and growth by implementing long tern goals and objectives. As an innovative and experienced leader, I conducted continuous assessments to develop a bold vision and strong strategic direction for the organization. Established office operating procedures, created long term goals identifying inefficiencies in the financial health of the agency, including maintaining accreditation and licensure, sustaining and expanding existing programs to include the advising of career and educational paths, implementation of 80 SYEP employees and developing new funding sources, programs and partnerships. Advised the President on development staff, processed payroll, coordinated day to day office activities and provided Executive level general administrative support. Remained highly visible within the organization fostering relationships critical to the organizations mission to “Maintain and strengthen ties between separated siblings who come into foster care or are adopted” successfully.
Provided executive level administrative support to the Global Head of Client Development and sales team including answering telephones; assisting visitors, resolving and managing a range of administrative problems and inquiries. Served as a liaison with other functional areas and external customers in the resolution of routine administrative and operational issues. Composed and edited correspondences and memorandums from verbal direction or from knowledge of established policies to include presentations, reports including coordinating and gathering data from other sources. Established, maintained and updated files, databases, records and other documents. Scheduled and coordinated meetings, events, interviews, appointments and/or other similar activities, which may include coordinating travel, lodging arrangements, prepared and submitted expense reports for reconciliation. Worked both independently and collaboratively as needed on special nonrecurring and ongoing projects as well as took on other mission critical responsibilities willingly.
Provided superior, proactive, Executive level administrative to support to the founding Attorney of a Law firm. Notarized all documents as the firm's notary, prepared briefing packets, welcomed visitors; answering phone lines, following up with potential clients; receiving and disseminating mail, supply orders as well as ordered office supplies, kept public areas organized and presentable. Scheduled & Facilitating Meetings, managed correspondences regarding meeting requests for the managing partner and firm attorneys; developed/obtained itineraries, agendas, and other materials for the Managing Partner's travel and meetings. Maintained the office calendar to reflect upcoming meetings, events, and deadlines, furnished pertinent information for all conference calls and webinars. Assisted in generation the management of partner's meeting packets, documents, and presentations as appropriated. Produced memos, briefings, and other supplemental materials as assigned. Maintained the managing partner's organizational and personal contact lists and office files; various tasks such as data entry and event coordination as needed and assigned. 25% providing personal support: ordering lunches, making personal appointments and run errands for the managing partner as assigned. Delegated work overflow amongst 7-employees, assisted with Probate/Estate Planning, utilized the Time Matters System daily. Improved and created procedures to enhance office operations and staff.
Maintained responsibilities managed all aspects of selling agreements between financial advisor's and the firm. Supervised the onboarding process of new employees and assisted with termination. Created, maintained and updated training agendas and schedules. Provided support to the Director of Internal Sales and SVP of Distribution; travel arrangements/International and domestic, including ground transportation, heavy calendar management. Organized and coordinated events and activities for home office staff. Provided detailed transaction reports for audit purposes and the finance committee. Administratively supported the Chief Financial Officer and finance department to include processing invoices, check requests and expense report generation and reconciliation in an accurate and timely manner. Prepared analysis of monthly expenditure reports for the CFO to present to the board. Trained new hires to properly use the phone system and assisted in the successful conversion from ROLM to its upgrade, the AVAYA Communication platform.
Business Administration Minor; Human Resource Management
2016 - Dedication & Leadership Award
National Association of Collegiate Scholars
Alpha Sigma Lambda
Focus on the Customer- 2013, Team Power- 2014,
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