director of practice development resume example with 7+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
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Professional Summary
Highly-skilled Business Development leader offering more than seven years of experience in leading operations and enhancing revenue. Bringing expertise in customer retention and growth, along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives.
Work History
Director of Practice Development, 08/2018 to Current Kroger – Greenwood Village, CO,
Established, initiated, and optimized business development strategies based on company targets, product specifications, market data and budget factors.
Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
Orchestrated multiple projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
Generated weekly, monthly, quarterly and yearly reports on purchasing operations for multiple locations.
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
Director of Optical Operations, 04/2018 to 08/2018 Visionworks – Merriam, KS,
Oversaw Claire-to-Claire production activities in accordance with business objectives across five locations in the Houston market.
Monitored and coordinated workflows to optimize resources.
Achieved company goals through formalized training plans, coaching and performance management of salesforce.
Leveraged analytical tools to provide insight and enhance performance of sales team.
Tracked, analyzed, and executed quality and continuous improvement initiatives to hold departments accountable for performance.
Store Market Manager, 01/2018 to 05/2018 Luxottica Retail North America, Inc. – City, STATE,
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Performed statistical analyses to gather data for operational and forecast team needs.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Optical Supervisor, 09/2014 to 12/2017 Texas State Optical – City, STATE,
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Met with management and executives to provide insights into sales operations and make strategy recommendations.
Sourced new vendors in effort to boost range of products offered in store locations while reducing costs through strategic contract negotiations.
Analyzed and reported social media and online marketing campaign results.
Developed and implemented successful marketing plans to generate event revenue.
Accomplishments
Achieved 43% revenue growth in Midlothian location and 26% revenue growth in Mansfield location (Texas State Optical - 2021).
Assisted in the development of an SOP (Standard Operating Procedure) that is to be implemented into new businesses (Texas State Optical).
Recognized as Key Opinion Leader by strategic business partner, Carl Zeiss Vision, and participated in a video project with panel of other subject matter experts, Vision Expo West 2019.
Successfully grew company approval rating to 99% for Mansfield and Midlothian locations (Texas State Optical).
Reduced annual spending on inventory by 30% in Mansfield and Midlothian locations by implementing inventory control procedures (Texas State Optical).
Awarded "Platinum Practice" status by year three of new business by exceeding $1 Million in annual revenue (Texas State Optical - 2021).
Awarded "Triple Platinum Practice" status by exceeding $3 Million in annual revenue (Texas State Optical - 2019-2021).
Skills
Business Development
Project Management
Workflow Optimization
Training & Development
Operations Management
Digital Marketing
Microsoft Office (Word, Excel, PowerPoint)
Data Analysis
Education
MBA: , Expected in 12/2024 to The University of Texas of The Permian Basin - Odessa, TX GPA:
Master of Business Administration with Public Health Certificate from UT Health
BBA: Marketing, Expected in 12/2019 to The University of Texas of The Permian Basin - Odessa, TX GPA:
Bachelor of Business Administration - Marketing concentration
Coursework in Marketing, Finance, and Business Management.
Certifications
Certified Associate in Project Management - Project Management Institute (CAPM) (In Progress) - Expected date of completion: August 2022
Advanced Certified Optician (ABO-AC) - American Board of Opticianry - Issued February 2020
Ophthalmic Level I & II (Intermediate) Certified Speaker - American Board of Opticianry - Issued 2019
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