Results-oriented Manager who thrives in fast-paced and competitive environments. Brings strong presentation, analytical and problem solving skills. Innovative and seeking a position offering opportunities for new professional and personal challenges. Self-starter with a positive, can-do attitude who is driven to learn, improve and succeed.
Successfully managed the activities of 50 Union team members in multiple locations. Implemented and monitored Sodexo programs to maximize customer satisfaction. Interviewed, hired and trained new quality management staff, and frontline employees. Provided a high level of product and leadership support to customers and clients. Effectively managed departmental labor to stay within allocated budget. Developed and implemented Sodexo policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction and sales. District Sodexo Experience Champion and trainer. Improved service quality and increased sales by developing a strong knowledge of company's products and services. Directed Sodexo initiatives to achieve high client/customer satisfaction. Successfully open a newly renovated dining center. Built labor model for new business unit. Reduced amount of employee labor by 8% by effectively delegating tasks. Oversaw the development and launch of social media and web page promotion and content. Executed multiple advertising campaigns across various media channels.
Managed a high volume retail operation in a city hospital. Managed cash stock and inventory balances accurately. Maintained adequate cash supply in cash drawers in multiple checkout stations. Managed a union staff of 30. Planing and implementing Sodexo programs. Resolved product issues and shared benefits of new technology. Kept abreast of rapidly evolving technology. Guaranteed positive customer experiences and resolved all customer complaints.
Responsible for training and managing kitchen staff, and directing back of the house functions in a high volume fast paced restaurant.
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