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DIRECTOR OF OPERATIONS & HUMAN RESOURCES Resume Example

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DIRECTOR OF OPERATIONS & HUMAN RESOURCES
Executive Profile
DIRECTOR OF OPERATIONS | SENIOR PROJECT MANAGER Dedicated and passionate executive professional with 18 years of progressive project management and marketing experience focused on developing strong business growth, client relations and exceeding organizational goals. Sound knowledge of project management, communications, marketing strategy and supervisory skills. Proven ability to function as a strategic project management director to develop and implement successful strategies and oversight to support and exceed corporate goals. Self-motivated with the ability to excel in a fast-paced environment; communicate effectively at all levels; manage competing priorities; and adapt readily to new challenges. Core Knowledge & Skills: Visionary Leadership Project Management Global Strategic Alliances Resource Management Interpersonal Communications Budgeting & Finance Strategic Planning Analytical Thinking Creative Team Leadership Public & Media Relations Crisis Control Contract Negotiations
Skill Highlights
Microsoft Office (Word, PowerPoint, Excel, Access & Project) Project Management Systems (Aconex) Graphic Design (Adobe CorelDraw & Adobe Photoshop)
Core Accomplishments
  • Utilized exceptional interpersonal and relationship building skills in developing long-term productive relationships with employees, clients, colleagues, and vendors to achieve positive outcomes and goals.
  • Expert communication liaison between senior management, employees and clients to ensure proper lines of communication are always open via phone, email and text communications on a 24/7 schedule to accommodate clients in various time zones.
  • 25% of work involved national and international travel, meeting with clients for contract negotiation, project fundraising events, presentations, design/engineering planning, and installation oversight.
  • Employee Relations & Project Staffing:.
  • Reduced employee turnover by 30% through design and implementation of a behavior-based interviewing and skill matching procedure designed to provide a better position talent and skill match.
  • Lowered employee benefit costs by 25% while simultaneously increasing employee morale through a total overhaul of HR policies that included stronger health benefits, Paid Time Off (PTO), creation of employee manuals and organizational hierarchy structure.
  • Successfully managed all aspects of recruitment, hiring, training and employee relations.
  • INSURANCE SALES AGENT, 07/2006 ­ Present Hamilton Insurance Services, Mansfield, OH Developed a professional sales relationship with business clientele regarding their employee health, life, property and casualty insurance needs.
Professional Experience
Carousel Works, IncMansfield, OHDIRECTOR OF OPERATIONS & HUMAN RESOURCES07/2006 to Current
Mound Agency of OhioShelby, OHOPERATIONS MANAGER06/1996 to 07/2006
  • Managed insurance brokerage and oversaw all aspects of marketing, HR, customer service, training, and national agent.
  • licensing.
  • Responsible for marketing, recruiting and training new agents throughout the US.
Ashland University ­ Office of AdmissionsAshland, OHSTUDENT ADMISSIONS REPRESENTATIVE06/1994 to 05/1996
  • Conducted one-on-one tours with potential students and their parents answering questions regarding majors, campus life,.
  • campus safety, food service, financial aid, admissions, job placement and athletics.
  • Provided an excellent opportunity to.
  • learn strong interpersonal communications at a young age.
Director of Operations
  • amp; Marketing in a multi-faceted factory production environment.
  • Managed all functions of Project.
  • Management, Marketing, Client Relations, Sales, HR, & Employee Relations.
  • Accomplishments: Project Management:.
  • 100% of projects were completed on time and on budget.
  • Expertly managed and staffed projects valuing $29+ million over 10 year period.
  • Oversight on all project channels from beginning to end: sales, contract negotiation, design, fabrication, logistics, installation and customer satisfaction with completed project.
  • Served as project manager for key clients including Warner Bros., Royal Caribbean Cruises, Disney, Nationwide Children's Hospital, Smithsonian, Cleveland Metroparks, Shinsegae Chelsea Management Group, Los Angeles Zoo Association, Marketing & Sales:.
  • Propelled annual sales from $1.7 million to $2.9 million through the development and launch of an integrated, multi-channel print, web and direct marketing campaigns during first year of employment.
  • Increased company web traffic by 68% through a redesign of company website that maximized SEO and reinforced company's brand.
  • Successfully expanded company into international market (Europe, Asia, & Middle East.) Met long-term project goals, currently 40% of $3 million annual sales are derived from international projects.
Education
Bachelor of Science:Business Administration Economics & MarketingAshland University, Ashland, OHBusiness Administration Economics & Marketing
State of Ohio Insurance Agent (Lines: Health, Accident, Life, Property, Casualty, & Variable) Ohio Department of Insurance OSHA: 10-hour Occupational Safety & Health Training: General Industry Safety & Health Great Lakes OSHA Education Center
Skills
Adobe, Adobe Photoshop, budget, interpersonal communications, contract negotiation, CorelDraw, clients, Client Relations, customer satisfaction, customer service, direct marketing, Employee Relations, financial, Graphic Design, HR, Insurance, logistics, marketing, market, Marketing & Sales, Access, Excel, Microsoft Office, PowerPoint, Word, Occupational Safety, Project Management, Project Management, recruiting, Safety, Sales, website
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Resume Overview

Companies Worked For:

  • Carousel Works, Inc
  • Mound Agency of Ohio
  • Ashland University ­ Office of Admissions

School Attended

  • Ashland University

Job Titles Held:

  • DIRECTOR OF OPERATIONS & HUMAN RESOURCES
  • OPERATIONS MANAGER
  • STUDENT ADMISSIONS REPRESENTATIVE
  • Director of Operations

Degrees

  • Bachelor of Science : Business Administration Economics & Marketing
    State of Ohio Insurance Agent (Lines: Health, Accident, Life, Property, Casualty, & Variable) Ohio Department of Insurance OSHA: 10-hour Occupational Safety & Health Training: General Industry Safety & Health Great Lakes OSHA Education Center

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