Passionate Operations Executive with solid experience managing many aspects of organizations including large scale management and administration. Demonstrated ability to deliver mission-critical results. Driven to manage costs and establish strong relationships. Superior abilities in Account Management, Client Services, Operations, and Administration Management.
Increased agent productivity, saving over $9 million
Grew P&L from $80 million to $200 million in 4 years
Reduced call volume 20% in 2 months
Decreased pending (inaccurate) orders by 8,000 annually
Achieved 176% of inside sales quota
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