Positive, results-driven, and innovative individual with proven success in balancing operational efficiencies and business growth with client satisfaction, offering over 15 years experience in general management of enterprise-class organizations within the Information Technology industry. Take pride in ability to effectively combine corporate objectives and values with personal and professional goals and work ethics. Employ proactive management and strong leadership techniques to generate accomplishment-driven workplace environment, resulting in employee loyalty and customer satisfaction at all levels. Build and foster strategic business relationships with C-level executives, creating client loyalty and resulting increased revenues and bottom-line profitability.
Director of Operations, 05/2012 to 03/2014 Require LLC – Virginia Beach, VA
Managed all aspects of the operations department, developing new strategies to expand capabilities, develop performance metrics, monitor results, improve business processes and validate effectiveness.
Developed work processes, procedures and practices that improved the efficiency and productivity of the operations staff by 20% transaction volume.
Using Lean Methodologies reduced cost per transaction 14% within the first 12 months.
Automated the timely and efficient assignment of offline and field search activities setting a 48-hour maximum assignment time.
Achieved 97% release rate obtained within 180 days of being entered into the company's release tracking program.
Developed effective automated program to identify and cure patent and latent defects in customer records allowing them to be tracked and reported.
Documented court subscriptions as they come on line and managed programming to automate those searches.
Documented and mapped customer service processes, procedures and practices and implemented 100% coverage during work hours and reporting on effectiveness.
Established Key Performance Measures for all areas of operations giving managers a target of performance for their procedures and personnel.
Business Consultant/Project Manager, 01/2011 to 05/2012 QED Enterprise Inc – Virginia Beach, VA
Oracle Database Administrator/System Administrator, 01/2009 to 01/2011 Advanced Programs Group – Chesapeake, VA
Managed 3 Oracle 10.2.0.5 databases that encompassed production, test, and development following an System Development Life-Cycle (SDLC).
Managed two application servers for FISERV CheckFree operating on four Microsoft Windows 2003 servers.
Handled application patching and maintenance while creating a custom interface to the CAS Suite.
These databases are critical to the Pay and Personnel Center (PPC) daily operation as a functional monetary handling command.
Created memorandum of understanding (MOU) to include application management, disaster recovery, business continuity, and daily operation SOP's.
Installed critical patches and managed daily maintenance and operational procedures to include performance tuning and regular maintenance.
Maintained 99.4% uptime average.
Manager of Business Intelligence/Project Manager, 01/2008 to 01/2009 Christian Broadcasting Network – Virginia Beach, VA
Managed 10 Database Administrators responsible for over 350 Microsoft SQL-2008, 2005, 2000 databases.
Responsible for mining data from these databases for the purpose of marketing, accounting, material management, human resources, Call center and management reporting.
Designed a solution that moved the largest and busiest databases from older underpowered hardware to a new much larger server and SAN configuration.
Created an industry standard back-up strategy using disk to disk for faster more effective back-ups which includes replication to Nashville TN.
Outlined a Business Continuity plan and Disaster Recovery plan for the critical business processes with an offsite location in Nashville TN.
Instituted the open source-monitoring tool Hyperic on Ubuntu Linux to track performance as well as database and server up/down.
Created end to end process maps allowing documentation of the business and identification of trouble areas in the dataflow and application integration.
Project manager in the implementation of the UNICA segmentation and marketing tool for the direct marketing division where all customer contacts are managed.
Project manager in the implementation of SAS tools for statistical analysis, data hygiene and data integration.
This includes the infrastructure architecture for both projects such as hardware and business design.
Oracle Database Administrator/System Administrator, 01/2003 to 01/2008 CIBER Inc – Chesapeake, VA
Project lead in implementation and management of Oracle Recovery Manager (RMAN) and Oracle Data-Guard as a disaster recovery solution.
Proficient in the use of Oracle Recovery Manager (RMAN) versions 9i and 10g I have also implemented RMAN as a back-up solution for the RAC database environments.
Responsible for all of the FPD test, development and training environments, which reside at the FINCEN.
Database Administrator for 16 Oracle databases running on multiple platforms such as HP-UX 11, Linux Advanced Server-2.1, 4.0 and Windows 2000/2003.
Primary DBA for the database FPD on Oracle 9i which supports about 39,000 users in the Department of Homeland Security, Transportation Security Administration, Department of Nuclear Detection Organization, Federal Air Marshals and US Coast Guard.
Primary DBA in support of the database CIMS, running on Linux Advanced Server 4.0 on Oracle 10g in an Oracle RAC (Remote Application Cluster) environment.
Manage Data-guard for disaster recovery and RMAN (Oracle Recovery Manager) for high availability.
System Administrator, 01/2001 to 01/2003 US Coast GuardMetamor Inc – Chesapeake, VA
Project lead for an 8 person team in the migration of applications from NT4.0 / Citrix Meta-Frame 1.8 environment to Windows 2000 and Citrix Meta-Frame XPe for the application FPD (Finance and Procurement Desktop) based on Oracle Financials E-Procurement.
Manage servers running Windows 2000 that provide the web service for the customized application CIMS (Contract Information Management Systems) based on the Compusearch Software Systems commercially offered product PRISM.
Manage servers running Red Hat Linux Advanced Server 2.1 and 4.0 which run back end Oracle RAC databases and Oracle Data-guard for the custom application CIMS.
Director of Career Education/Network Administrator, 01/2000 to 01/2001 America's Computer Training Source – Virginia Beach, VA
Technical Trainer, 01/1999 to 01/2000 America's Computer Training Source – Virginia Beach, VA
I instructed all classes in the MCSE NT4.0/2000 track including Exchange 5.5 and IIS.
I taught many office productivity application classes as well including Microsoft Word Excel and all others in the Microsoft Office suite, including Outlook and Lotus Notes.
I was the career counselor for 11 students during their training to help prepare them for job placement which we assisted with post graduation.
I have also instructed several classes/workshops on computer construction and repair, A+ Hardware and DOS certification classes as well as Network Plus which deals with Network design and implementation.
Gained the following certifications
Business consultant, QED – Virginia Beach, VA
managing future work and designing engagements for the company.
Leading team member in capture of business and helping to manage client and partner expectations and ensuring consistent and accurate delivery.
Project manager for the design and implementation of solutions both in DOD and Commercial markets.
Director, America's Computer Training Source – Virginia Beach, VA
Career Education Center delivering the Microsoft Certified System Engineer, Cisco Certifications, Linux, Unix as well as all Microsoft application curriculum to about 300 students.
Responsible for the Certification track of over 1900 students to the MCP/MCSE level as well as several other certifications including Network Plus, A+ DOS/Software (Comp Tia), CCNA/CCNP (Cisco).
Managing 12 technical trainers, the quality of all of their class deliveries, class scheduling, student performance and finance issues as well as coordinating the instructors continued certification and training.
Server and Network Administrator for the company also; implemented both NT 4.0 and Windows 2000 domains, employing Exchange Server 5.5, Outlook Web Access, Terminal services/Citrix and IIS.
Associate of Science: Business Administration, 1 1980 University of Maine at Presque Isle - Presque Isle, ME Business Administration
HAZMAT Shipping (NEC) SK-A and C School Americas Computer Training Source 1996-1999 MCP, MCSE, MCT, CCNA, Server Plus, Network Plus, A+ DOS/Hardware Novell 4-5 : 1 1999 Various US Navy Schools - Navy Leadership and Management
Supply Uniform Automated Data Processing System (NEC)
A+, accounting, automate, back-up, Business Intelligence, business processes, Business Process Improvement, C, Call center, CCNA, Cisco Certified Network Associate, CCNP, Cisco, Citrix, Meta-Frame, Meta-Frame 1.8, Hardware, Computer Training, counselor, client, customer service, Data Processing, Databases, Database, delivery, designing, direct marketing, Disaster Recovery, documentation, DOS, Engineer, Finance, functional, HP-UX, human resources, IIS, Information Security, IT Project Management, ITIL 4, LAN, Languages, Leadership, Linux, Lotus Notes, Managing, management reporting, marketing, all Microsoft, Access, MCP, Microsoft Certified, MCSE, MCSE 2000, MCSE NT4, MCT, Microsoft Certified Trainer, Excel, Exchange 5.5, Exchange Server 5.5, Microsoft Office suite, office, 97, Outlook, Windows, Windows 2000, 2000, Microsoft Windows 2003, NT4.0, NT 4.0, Microsoft Word, migration, Navy, NEC, Network Administrator, Network design and implementation, Network, Networking, Novell 4, Operating Systems, Oracle 9, Oracle9, Oracle, DBA, Oracle Database, Oracle Financials, PL/SQL, Personnel, PRISM, processes, Procurement, programming, Project lead, quality, Red Hat Linux, reporting, SAN, SAS, scheduling, SDLC, servers, SHELL, Shipping, Six Sigma, SOP, Microsoft SQL, SQL, statistical analysis, strategy, TCP/IP, Transportation, Unix, HP UNIX, WAN, workshops