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director of operations resume example with 9+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary
Cutting-edge visionary leader with more than 10 years of experience in strategic planning, team , new service initiatives, financial analysis, and fiscal management within a healthcare environment. Skilled at developing and implementing standard practices and procedures to effect dramatic improvements in efficiency, productivity, and business processes toward successful attainment of organizational goals. Expert in process and performance improvement, program and project leadership, as well as training and development. Equipped with excellent communication, leadership, and motivational skills; able to effectively interact with physicians, patients, and executive management. Successful in developing and implementing effective strategies and plans using high-caliber management qualifications.
Core Competencies
  • Business and Administration Management
  • P&L Management
  • Problem Resolution and Decision-Making
  • Procedure development
  • Process improvements
  • Business operations organization
  • Procurement Software 
  • Budgeting expert
 
  • Project management
  • Business operations organizationLeadership/communication skills 
  • Self-motivated
  • Customer-oriented
  •  Negotiations expert
  • Team building
  • Microsoft Office Suite
  • Electronic Medical Records
  • Negotiations expert
Core Accomplishments
Experience
04/2016 to Director of Operations Plexus Corp. | Appleton, WI,
  • Created annual operating and capital expenditure budgets and managed performance to budget.
  • Increased revenue by improving front desk collection work processes from $375 per day to $ 1000 per day.
  • Rendered administrative and day- to- day operational management of 50 physician FTEs within the Central Florida Region while directly leading 9 operations managers.
  • Establish long-term planning mechanism to include initiatives geared toward operational excellence.
  • Developed, and enforce departmental policies and procedures to increase efficiency.
  • Collaborates and partners with the Medical Director to execute on initiatives that improve quality and financial performance.
  • Member of leadership team that developed the five-year strategic plan and presented plan to Board.
  • Oversee the Operations of opening two new health centers.
  • Worked closely with Billing Director to monitor charges and payments and educate physicians and all incoming Residents in billing policies and procedures.
  • Established a purchasing program for the entire system, which resulted in $20 million in first-year savings.
  • Reduced outstanding patient collection balance by ~ 60%.
  • Implement Dramatic Practice Improvement to reduce patient cycle times & no-show rates.
  • Established infrastructure for a new OB-GYN medical practice including seven physicians, five medical assistants, and six office support staff.
  • Improved net revenue by more than 10% through the development of clinic-wide provider coding initiative.
  • Standardize policies and procedures throughout department to create an efficient work flow.
  • Implemented quarterly Patient Listening Sessions to improve customer service measures and goals.
  • Multi-site Healthcare Operations & Multi-Departmental Operations.
  • Ensures functions of the health centers are carried out in concordance with the values of a Patient-Centered Medical Home.
  • Accreditation Association for Ambulatory Health Care.
  • Coordinate services with community partners.
04/2012 to 04/2016 Health Center Operations Director ACCESS COMMUNITY HEALTH NETWORK | City, STATE,
  • Proven success in increasing revenues, reduce expenses, setting a workable budget.
  • Multi-site physician group practice encompassing 35 locations, 155 physicians, and 600 employees.
  • Managed daily operations of Level 3 Patient Centered Medical Home health centers.
  • Oversee monthly and quarterly assessments and forecasts of department's financial performance against budget, financial and operational goals.
  • Achieved a significant reduction in operating losses from $18M to $13M.
  • Worked with physicians' groups, managed care, doctors and hospital administration on performance, compliance, practice, analytic reports, IT.
  • Sponsor Community Health Fairs.
  • Attained 10% improvement in patient volume by developing and initiating best practice parameters for business operations.
  • Ensure the compliance metrics and monitor the Vaccine for Children program goals.
  • Ensures functions of the health centers are carried out in concordance with the values of a Patient-Centered Medical Home.
  • Ensures compliance with OSHA, IDPH, the Joint Commission (TJC) and other regulatory agency standards.
  • Participate in strategic planning and quality initiatives within the organization.
  • Ensured all DPI (Dramatic Practice Improvements) for overall organization goals were met less than 3% no-show rate and 35 cycle time.
11/2010 to 04/2012 Assistant Operations Administrator COUNTRYSIDE NURSING & REHAB CENTER | City, STATE,
  • Manage daily operations of a 200 beds Long Term Care/ Rehabilitation Facility, handling recruiting, hiring, training and evaluated a top performing nursing home staff while maintaining low turnover rates.
  • Knowledge of billing and insurances; Works collaboratively with billing department to resolve payroll and insurance issues.
  • Overseeing the facility's $20million annual budget.
  • Knowledge of coding, billing and all insurances; works collaboratively with billing department to resolve payroll and insurance issues.
  • Optimized staff performances through constant team motivation and successful incentive programs.
  • Ensured full adherence to all company policies and state/federal regulations.
  • Managed all aspects of state and federal government survey processes.
  • Served as the primary officer for enforcing HIPAA & CMS guidelines.
  • Responsible for providing consultative expertise to health care providers on increasing cash flow.
  • Negotiated lucrative contracts and develop various proposals.
  • Worked with physician groups, managed care, doctors and hospital administration on performance, compliance, practice, analytic reports, IT and denied claims.
  • Analyzed key work force indicators to identify opportunities for improvements (i.e., employee satisfaction surveys, patient satisfaction surveys, turnover, etc.).
08/2006 to 11/2010 Assistant Operations Administrator DESERT HAVEN CARE CENTER | City, STATE,
  • Assistant nursing home administrator with knowledge of Long-Term Healthcare, Efficient knowledge of reimbursement regulations and finance management, human resources, marketing, staff development, community relations, and team building.
  • Administered a budget of over $5 million and directed a staff of 170.
  • Interfaces with nursing home medical director and administrator to ensure that primary care provider's schedules correspond with facility needs; makes staffing decisions based on the needs of the facility.
  • Knowledge of billing and insurances; Works collaboratively with billing department to resolve payroll and insurance issues.
  • Managed & hired external staff of 15 Physicians and Nurse Practitioners for quality care of residents.
  • Promoted teamwork and accountability among all employees, oversaw medical professionals providing sub acute physical and medical rehabilitation.
  • Established and implemented nursing home training programs and led training committee.
Education and Training
Expected in to to Masters | Health Administration University of Phoenix, Phoenix, AZ GPA:
Health Administration
Expected in to to Bachelors | Pre-Med/Biology Chicago State University, Chicago, IL GPA:
Pre-Med/Biology
Activities and Honors
Helping Domestic Violence Victims,-Board Member American College of Healthcare Executives Medical Group Management Association Alumni Associations at University of Phoenix/Chicago State University Volunteering at Local Hospitals Project Helping Others Obtain Destiny Orange County Public School Committee Partnering Community Access Network
Skills
administrative, agency, balance, Billing, budgets, budget, business operations, cash flow, CMS, Community Health, community relations, contracts, customer service, Decision-Making, Electronic Medical Records, finance, financial, government, GYN, hiring, Home health, human resources, insurance, Team building, leadership, Listening, Director, marketing, Microsoft Office Suite, office, Works, nursing home, payroll, policies, primary care, Problem Resolution, Procedure development, processes, Procurement, coding, proposals, purchasing, quality, recruiting, Rehabilitation, staff development, staffing, strategic, strategic planning, surveys, teamwork, training programs, Vaccine

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Resume Overview

School Attended

  • University of Phoenix
  • Chicago State University

Job Titles Held:

  • Director of Operations
  • Health Center Operations Director
  • Assistant Operations Administrator
  • Assistant Operations Administrator

Degrees

  • Masters
  • Bachelors

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