Current Responsible for startup and operation of a new distribution center (1M sq.ft.) DC will ship 150+ million units in 2014 servicing Carter's/Oshkosh eCommerce, retail, and wholesale channels.
Successfully insourced eCommerce business in July, 2012 from 3PL (PFS Web) which resulted in the following: (1) 30% CPU reduction, (2) 400% increase in throughput, (3) 2% increase in order accuracy, (4) reduction in service level agreements from 72 hours to 24 hours, (5) revenue (sales) doubling from $70M to $147M, (6) 80% decrease in call center calls due to mis-ships/short ships Successfully executed a two phase start up in regards to on-time deliverables, on budget and able to support the business demand.
eCommerce, retail, and wholesale) Hired 50 exempt associates and 1,400 non-exempt associates.
Accomplished with only 4% turnover with exempts and 15% turnover for non-exempts.
Maintained a safety program with 2X below the industry average in OSHA recordable and lost time rates.
Primary operations contributor for content and development of training material as well as implementation of the training program for all channels (eCommerce, retail, and wholesale).
Program includes SOP's, schedules, and certification processes in addition to specialized/ cross training for optimal leverage capability of building labor for all three channels.
Jan 12 - AGM - Carter's, Inc
Jul 12 Primary operations leader responsible for design and development of standardized processes for our 50K sku, 8M unit (350 sq.ft.) facility utilizing manual RF manual pick pack for eCommerce business.
Responsible for managing all aspects of the operation shipping 45K-100K units/day with daily average of 55K units/day to all states and territories of the United States and APO/FPO using Manhattan WMOS, 2004 and 2011 versions.
Developed and implemented a staffing plan for a 3 shift 7 day per week eCommerce operation.
Hired and facilitated the training of 300 hourly and 20 management positions for startup.
7 Direct reports with 2 receiving promotions in my first year of leading this group.
Designed pick carts, bulk pick process, and slotting logic for optimal pick sequencing of pick paths.
Developed and led successful holiday staffing plan with 1300 hourly associates, managing all 3 shifts and meeting business demand for peak season of 2012.
1.6M shipped over 6 peak days) Promoted to Director of Operations in just 7 months due to my ability to plan, execute, and deliver results.
Dec 10 Responsible for supporting Carter's business and operations at our 3PL, (PFS Web) Primary contact for 3PL in communication of outbound and inbound activities as well as trouble shooting any issues which might impede the daily goals of shipping Carter's product.
Managed Carter's Stockbridge Annex facility (250K sq.ft.) which housed and shipped all Carter's/Oshkosh polybagged product.
Wholesale and eCommerce) Folded rework (3.3M units) to meet explosive growth demand for eCommerce channel during peak months of June - October, 2011.
Responsible for staffing and management of 2 Shift, 5 day per week operation.
Shipped 75K per week during Sept-November for eCommerce demand to 3PL in addition to wholesale.com demand.
Partnered with eCommerce corporate team and PFS Web to save $1.4M in operating expenses in 2011 vs.
Reduced freight to customer by 32.7% by combining two facilities shipments to 3PL.
Savings of $150K) Successfully spearheaded efforts to reduce compliance charges for key wholesale.com customers.
Selected and awarded as DC employee of the year from the Carter's DC's in the United States.
Operations ManagerDec 10 Carter's, Inc
Dec 01 Responsible operator for the direct leadership and strategic management for building/dismantling shifts to meet budgetary constraints of non-peak and peak seasons in addition to specializing in handling customers with value added services.
Built end to end weekend shift from the ground up to a fully functioning shift completing 30% of all wholesale and retail volumes and 50% of all shipping volumes.
Reduced second shift to a lean time, replenishment and shipping shift during non-peak months to flex during peak months to handle 35%+ wholesale and retail volumes.
Assigned to another state to build a second shift at one of our facilities from 15 associates to over 150 associates with only a 2 month window before peak volumes.
Successful endeavor not only to build the shift but to partner and build relationships with already established shifts and staffs.
Received high marks and 10% increase in pay scale in for build of shift with said constraints.
Specialized in performing value added services for all wholesale customers to include ticketing, folding, pricing, bundles, and assortments.
Shipping SupervisorDec 01 Carter's, Inc
Jun 99 Responsible operator for the direct supervision of 25 direct labor associates.
Managed the day to day shipping activities for collect and prepaid wholesale and retail customers.
Saved 250K in shipping charge backs in year 1 as a supervisor by developing SOP's for loading shipments of key collect customers.
Increased accuracy of new store shipments for retail by fluid load of all shipments and combining license and inline product to ship from one ship point directly to new stores.
Promoted to Operations manager for achievements in shipping as well as operational performance in handling value added service customers.
Skills Manhattan WMOS 2004 & 2011 Knapp (OSR) Goods to Person Unit Sorter Beumer Pick to Light Manual Pick Pack-RF & Manual Pick Fulfillment Expert-50K Sku Environment Collect and Prepaid Shipping.
Bachelor of Arts: English and Music1 1997Harding UniversityEnglish and Music