Energetic, motivated administrator who is highly organized and skilled at balancing the needs of internal and external clients in a highly professionalmanner. Experienced, with 9 years in the specialty construction industry and 18 years in the special events/catering industry. Outstanding productivity both as an account executive and as a sales and operations director. Dynamic team builder, motivating myself and others toward success and achievement.
Highly focused and results-oriented professional who successfully supports complex, deadline-driven operations. Customer-oriented and computer-savvy.
Microsoft Office proficiency
Proper phone etiquette
Articulate and well-spoken
Meticulous attention to detail
Professional and mature
Strong problem solver
Works well under pressure
Executive presentation development
Managed team of 18 sales and events professionals. Created and implemented annual strategies to drive business development. Achieved record growth in social and corporate event sales. Improved department efficiency through improved workflow and process improvements. Managed a $300,000. project, while supervising a team of 60+ workers. Trained and mentored over 50 interns and service representatives. Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude. Multiple awards for team building and performance. Brought on new event sites and museums as clients. Increased sales force by 45%.
Developed annual budgets, including determining short and long-term goals to support the overall profit and growth objectives. Trained and mentored new employees each year. Led corporate training program for existing sales team and trainees.
Director of Operations January 2006 to January 2015Nightengale Commercial － Palm Beach Gardens, FL
Comprehensive project management for specialty flooring contractor; including site inspections, estimating and contract preparation Provide staffing schedules, job costing and analysis, ordering supplies and materials Maintenance of product inventory, coordination of safety compliance, payroll and invoice preparation Sales presentations to General Contractors and Architects to identify new business opportunities Provide continuing warranty support for existing clients and customers.
Directors of Sales January 1998 to January 2005Ridgewells Caterers － Bethesda, Maryland
Directed a team of event designers and sales associates in all aspects of event sales and operations in a high volume, full service catering company Development and implementation of team revenue and strategic sales goals, market specific sales action plans, annual pricing strategies, financial forecasting and special project management (managed 10 million in annual revenue - social events market) Specialty and seasonal menu planning and pricing, menu research and development, monitoring of seasonal and competitive market trends, introduction of new culinary and innovative presentation products (Winner in multiple years of ISES "Best Event" for corporate or social events) Direct sales presentations to businesses (Exceeded sales revenue goals each year by greater than annual forecast) Designed and led weekly team training programs, including sales and marketing education, product knowledge seminars and operations strategies.
Director of Catering January 1991 to January 1998The Ritz-Carlton Hotel Company
Oversee catering sales team in marketing and operations of social and corporate events for the hotel.
Manage preparation and completion of details for social and corporate events with clients or committees.
Provide communication and support for internal teams (culinary, banquets, rooms, etc.) within the hotel to ensure smooth execution of events programs.
BS : Medical Technology, 1983George Washington University － Washington D.C.Medical Technology
BA : Biology, 1979Indiana University － Bloomington, IndianaBiology
2003-2005 Board of Directors - International Special Events Society (ISES)
2003 -2005 Director of Front Office, ISES Volunteer of the Year 2005
Member - National Association of Catering Executives (NACE)
Member - Greater Washington, D.C. Board of Trade
Volunteer - Leukemia & Lymphoma Society of Greater Washington
Volunteer - Leukemia & Lymphoma Society - Stuart, FL
Contract preparation, Estimating and Financial Forecasting, Payroll and Invoice Preparation, Job Costing, Sales Presentations, Pricing strategies, Project Management, Safety Programs, Sales Seminars, Staff Training programs