Accomplished operations director with 23 years experience in food and beverage management. Skilled problem solver with documented success in driving revenue and decreasing expenditures. Proven team builder who exhibits decisiveness and leadership in determining departmental direction and project execution.
Directed a team of 50 in daily operations for a facility with $1.4 million in annual revenue. Planned, organized and managed activities of dining room, lounge, banquet facility and off-site events. Managed financial, sales, marketing, personnel, quality, customer service, inventory, purchasing and profit and loss performance. Interviewed, hired, scheduled and supervised the development of all management and staff. Responsible for all budgeting, accounts payable, accounts receivable, payroll, human resources, taxation and licensing functions.
Supervised up to 25 personnel in the booking, planning and execution of private events for groups of 10 to 600 both on and off-site.
Established and maintained positive relationships with clients. Contacted regular and prospective customers to demonstrate new products, explain product features, and solicit orders based on customers' needs and cost effectiveness. Answered customers' questions regarding prices, availability, product uses and credit terms.
Managed up to 25 employees in a high volume dining room, maintaining service standards of fine dining. Responded to customer complaints and took appropriate actions to resolve issues.
Hamburg Chamber of Commerce, Treasurer Board of Directors 2010-2011
New York State Restaurant Association
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