Director of Operations Resume Example
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DIRECTOR OF OPERATIONS
Executive Profile
Ambitious results oriented leader who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Builds and retains high performance teams by hiring, developing and motivating skilled professionals. Developed numerous highly successful technical teams and distinct execution strategies which resulted in nothing less than "exceptional" CPAR ratings for each of the more than 20 contracts I had the honor to manage. Seasoned hands-on business developer with customer focused program management and dynamic leadership experience within small, medium, and large business environments. Visionary Operations Executive with solid experience managing all levels of multiple projects including the capture, budgeting, and administration of highly complex objectives. Functional capabilities provided rage from C4ISR, Space Systems Engineering, Mission Assurance, T&E, Information Assurance (IA), Cyber Security, Risk Management Framework (RMF), Architecture, and professionally developing our nations warfighters through systematic workforce assessment targeted education and training response. Mission support experience with multiple critical United States (US) National Security, DoD, IC, and NASA objectives. Accomplished Executive with demonstrated ability to deliver mission-critical results.
Skill Highlights
| SKILLSTORM Inc, PASADENA, CA Resource Manager, 01/07 - 02/08 |
Core Accomplishments
- Directed 5 space R&D and sustainment projects valued at $40M for DoD's only space test & training range Delivered Ops Acceptance of Deployable Signal Monitoring Unit (D-SMU) to Space Test & Training Range Coordinated with AFSPC on CDD priorities, collaborating with other programs to address emerging threats Provided DoD's only monitoring and validation system for space control capabilities in SAP mission areas Enabled prevention of adversary SATCOM in AOR including C2, Early Warning, and Propaganda Supports future AFSPC requirements and improves infrastructure of ACC's Nevada Test & Training Range Drove 50% increase in space control test and training capabilities, increased realism for operators Forged AF/NRO partnership and teamed to leverage IC assets to deliver space control capability to DoD Delivered UHF-band counter-SATCOM monitoring, validation and training capability w/in 30 days of request Increased Space Test & Training Range opscap by 80% and ready for major exercise (Austere Challenge) Implemented test bed for agile development of SAP mission space control system for SAP missions Test bed allows for near-simultaneous development and test of systems with immediate ops unit feedback Test bed provides secondary use as TTP development and training platform for OSC program office Collaborated with AFSPC/A5; aligned test range CDD priorities with applicable weapon systems priorities RESOURCEFULNESS Identified 8 deployable antenna systems in excess inventory from disbanded AF units, acquired from other SPO Antennas increased operational capability by 60% and created cost-avoidance of $5M in R&D for Air Force Acquired SATCOM emulation system and implemented test bed for counter-SATCOM system development Solution provided first live, virtual, and constructive (LVC) SATCOM test & training environment in DoD Improved realism of space control system operator training and enables cost avoidance of ~$300K per test Utilized IC interagency agreement and contract for program, decreasing contracting action times by 75% Authored combined DT/OT concept, avoiding costly $300K OCONUS test and potential 9 mo schedule delay Utilized existing signal environment development to avoid costly duplicate acquisision, $3M cost avoidance Identified and merged 2 signal processing system hardware baselines, avoiding life-cycle sustainment costs Built budgeting tool, integrated schedule, and project plan to manage contract in absence of CDRL deliverables Directed 25AF assessment of space range system, assured clear Title 10/50 distinction; no intel oversight req'd Identified overclassification of system, transfer SCI to SAP-only protection; avoided lengthly security approval Identified signal measurement capability gap with OTO; obtained 25AF team for independent V&V during OT.
Professional Experience
Director of Operations04/2011 to CurrentThor Motor CoachElkhart , IN
- Provide full life cycle development and subject matter expertise to more than ten federal DoD & IC customers that make up our Space and Engineering Division.
- This includes personal direct bill support, indirect management and all organic business development to customers like the Jet Propulsion Laboratory/NASA, Space and Missile Systems Center/LAAFB and many other three letter agencies within greater DoD & Intel Space communities.
- Effectively manage, organically grow capabilities and execute complex requirements to further the mission and advance a plethora of both technical and functional areas within each agencies portfolio.
- Update and advance opportunities within the BD roadmap while meeting in/non-organic growth goals for our Space and Engineering Division.
- Responsibilities: Oversight of two office locations and associated customer base Conceptual design, integration and physical build out of a 9000sq ft custom built Education & Training Center supporting Space and Missile System Center.
- Delivery of information and cyber security support to the GPS network, multiple deployed assets and user community.
- Develop and support the growth of all team members.
- Sustain operations for nine prime contracts supporting four different customers within DOD, DOE, and NASA communities and deliver growth to meet stretch targets goals resulting in mean of 8% each year for each contract with less than 1% attrition.
- Mitigate organizational redundancy by creating and streamlining a new vertical umbrella group of leadership focusing on strategic long term initiatives.
- P/L oversight and responsibility.
Business Development Manager10/2009 to 04/2011
- Compassionate leadership through participative management style that empowers all of those on our team.
- Documented ability to build highly productive, multifunctional, cohesive teams and deliver on time with excellent CPARS.
- Coaching and mentoring style with a high energy and enthusiastic attitude that breeds confidence.
- Manage and advise seven concurrent teams delivering with excellent CPARS and less than 1% attrition.
- Successfully manage and deliver 10 million dollar per year contract with upwards of 135 FTEs ranging in specialties from system engineering to mechanical design and fabrication (23 functional areas of expertise).
- Facilitate regular team meetings insure solid lines of communication as well as on-time execution of all deliverables.
- Successful implementation of SOP for business unit that parallel many FAR and DFAR regulations as well as SOP for the El Segundo Office we designed and built.
- Primary interface between government acquisitions as both Program Manager supplying CDRLS and tracking milestones for industry data.
- Capture lead for DOD, IC Space, AF and NASA procurements.
- Responsibilities: Concurrently support 6 different civil, 7 NASA and 2 DOD missions while successfully running capture on 250 million dollar procurement supporting our first AFSPC customer, the Space and Missile Systems Center.
- Captured more than $40m inorganic dollars by penetrating 4 new organizations to add to portfolio of more than $100m Effectively conceptualize, screen, develop and then incentivize expert teams of technical talent with very diverse backgrounds and a multitude of capabilities; manage to budget and schedule while executing the on time delivery of complex customer requirements P/L oversight and responsibility.
Program Manager02/2008 to 10/2009Dsv Road TransportLugoff , SC
- Manage Pasadena office personnel, operations, infrastructure and our primary customer base within the Jet Propulsion Laboratory NASA but secondary within AFSPC and DOE as well.
- Identify and pursue government contracts, RFI/RFP responses, pipeline creation and revitalization of a primary legacy contract.
- Track all period of performance, merit increases, OT, financial data and billing rejections to ensure contract compliance and timely execution.
- Restructure organizational hierarchy to better assimilate to ours customers model which streamlined communication and integrated operations with business development.
- Responsibilities: Efficiently manage delivery of a 10 million dollar per year contract with upwards of 400 FTEs supporting NASA whose capabilities range from systems engineering to mechanical design, information assurance, anomaly resolution, data mining and even fabrication; 23+ technical areas of expertise within 9 vertical organization on Lab.
- Captured 4 additional contracts; one of which was our first DOE contract and supported the Princeton Plasma Plasma Physics Laboratory thereby expanding our capability, past performance and customer pool.
- Excellent CPARS and on time delivery of all requirements our teams supported.
- Managed upwards of 200 personnel supporting the Mars Science Laboratory (Curiosity Rover) alone as well as those supporting 11 other concurrent NASA & DoD missions alike.
- Incentivize and mentor teams to keep them engaged resulting in a 98% retention rate of all personnel.
- Revenue growth of more than double annual net net thereby doubling indirect office support as well P/L oversight and responsibility.
Cedge Software Consultants
- Executive Leadership in a Corporate Environment, Kerr Hill Business Communication, Kerr Hill Writing Executive Summaries, Shipley & Associates Effectively Running Capture and Winning Federal Business, Shipley & Associates Program Management 101, Space & Missile Systems Center University Program Management Professional (PMP) Training, Skill Path.
Education
B.A: Communication Studies Business / Entrepreneurship06/06California State UniversityCity, StateCommunication Studies Business / Entrepreneurship
Personal Information
U.S. Citizen
Quantified Value Statements
Interests
California Space Authority (CSA) - Board of Directors National Defense Industrial Association (NDIA) - Board of Directors Women in Defense (WID) - Board of Directors, Founding Member Armed Forces Communications Electronics Association (AFCEA) - Member Southern California Aerospace Professionals Representatives (SCAPR) - Member Air Force Association (AFA) - Member American Institute of Aerospace & Aeronautics (AIAA) - Member
Languages
English - Fluent verbal and written
Spanish - Conversational
Skills
acquisitions, billing, budget, Business Communication, business development, Coaching, CA, Conceptual design, contracts, Customer relationship management, data mining, database, Delivery, documentation, English, financial, forms, full life cycle, functional, government, GPS, gross profit, insurance, Intel, Leadership, Mars, mechanical design, meetings, mentor, mentoring, Office, 98, network, organizational, personnel, Physics, prime, procurement, Program Management, requirement, RFI, RFP, security clearance, SOP, Spanish, strategic, systems engineering, system engineering, written
Additional Information
- AWARDS: Salient Fed Excellence Award - 2012, Salient Fed Pinnacle Award - 2011, SGIS Dream Team 'Highest Team Revenue' - 2009, SGIS Entrepreneur Award 'Most Revenue, New Contract Wins'- 2009, SGIS Dream Team 'Highest Personal Revenue' - 2008, The Stevie Business Awards - 'Best Sales Director or Manager' - 2008 , SGIS 'Rookie of the Year' - 2007. ORGNAIZATIONS: California Space Authority (CSA) - Board of Directors National Defense Industrial Association (NDIA) - Board of Directors Women in Defense (WID) - Board of Directors, Founding Member Armed Forces Communications Electronics Association (AFCEA) - Member Southern California Aerospace Professionals Representatives (SCAPR) - Member Air Force Association (AFA) - Member American Institute of Aerospace & Aeronautics (AIAA) - Member
- Top Secret, Single Scope Background Investigation (SSBI), SCI Eligible, DoD, 04/14, Active
- CITIZENSHIP STATUS: U.S. Citizen Quantified Value Statements
- LEADERSHIP ABILITY Led 40 member mil, ctr, and civ teams through full range of development, reqt definition, test, and sustainment Formed Test Integrated Product Team to create and execute space control system test and evaluation strategy Initiated post-OT tiger team to contest Operational Test Organization findings and correct test execution errors Closed Cat I system deficiency, resulted in ACC Full Operational Acceptance of space control capability Led contractor and operational user team to fix, test, and close 46 system deficiencies on range control system Directed contractor to improve transition to sustainment plan, reduced redundant processes and checklists Led test team in first ever live-fire OCONUS test of advanced space control technique monitoring system Identified unclear system use, initiated recurring Day-in-the-Life system test with operators to define ConOps Led space test range operating concept wkg groups; demanded documentation of vague AFSPC requirements
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Resume Overview
School Attended
- California State University
Job Titles Held:
- Director of Operations
- Business Development Manager
- Program Manager
Degrees
- B.A : Communication Studies Business / Entrepreneurship 06/06
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