Area Supervisor skilled in talent recruiting, asset protection, financial management and customer relations. I have been employed with the same company for 19 years. Moved up from a part time crew member to the head of the area. Oversee all money handling for 18 locations, scheduling, inventories, as well as many other areas of the business. Skilled in profit and loss statements.
Business operations organization
training and development
multi-unit operation management
customer service specialist
Managed 18 locations in all aspects of the business. Controlled cost in many areas including but not limited to labor, food cost, repairs and many others.
Maintain an increase in sales overall every year 5% or greater throughout the whole company.
Opened 2 new locations in a 30 day span successfully. Hired over 50 employees and performed hands on training in both locations.
Developed many money handling procedures that are used throughout all 18 stores. Was in charge of making and checking deposits.
Skilled at payroll and quickbooks.
08/2016 to Current
Director of OperationsDGW Investments － Paducah, KY
Worked for a company that owns 2 concepts. Sonic Drive In and Taco Johns. I started this position with 18 locations and in 6 short months the company grew to 27.
I was in charge of all supervisors in 6 different states. After the purchase of the new locations we were able to bring their cost in line in 4 months time. We shaved 5% off their labor while also bringing food cost down 8% overall. Visited all 27 locations at least once a month and trained in stores with the supervisors, managers and crews.
03/2013 to 08/2016
Area SupervisorDGW Investments － paducah, KY
Managed Sonic teams in 6 different locations throughout Paducah, Benton, and Beaver Dam.
Lead the company in sales increase with at least 2 locations. Hired and trained all management crews and staff.
Updated 21 locations in a new computer system (Micros) in a 2 year period. Reviewed all schedules and food ordering weekly as well as a monthly inventory.
04/2005 to 03/2013
General MnagerSonic of West Paducah － paducah, ky
Lead the company in highest volume sales year after year. Maintained a fantrak customer satisfaction score of 85 or greater every year. Lead the company in cost controls and profit.
Average profit of over 20% more than 5 years in a row.
Have the most long term employees in the company. Maintained a training facility for all other locations in our area.
High School Diploma: basicGraves County High School － Mayfield, KY, United states