Proven Operations Senior Leader with more than 20 - years strategic level food service operations, commodity management and compliance experience. Accomplished quantifiable results while leading and developing 5,000 food service associates in diverse and austere environments. Maintained an exceptional level of versatility and comprehensive background in Supply and Logistics Management derived from conducting domestic and global operations in the Continental United States, Korea, Japan, Germany, and Dubai. Provided oversight of food service operations and on-site feeding equipment valued in excess of $75M resulting in high standards of excellence and economies. Possess extensive background in Human Resources Management, Program Compliance, Strategic Planning and Supply Chain Management. Recipient of multiple awards for superior performance, professionalism, and impact in the United State Army. Career supported by Master's Degree with Honors in Management from Webster University.
Assessment and Compliance
Data Analysis and Resolution
Training and Development
Client Care / Customer Service
Dynamic Team Building
Critical Problem Solving
Microsoft Office (2003, 2007, 2010)
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Director of Operations UNITED STATES ARMY
Strategic level food service operations and commodity management; developing, coordinating, and executing food service training and operations for over 450K associates.
Advised executives from global corporate operations on regional-level training platforms and implemented new policies in 60 continental and overseas areas Analyzed worldwide supply chain operations and installation food service programs to include military correctional facilities; provided analysis on findings and recommendations on improvements Provided functional expertise to regional staff and directors on technical and food service policy matters; to include state, federal, and national regulatory issues Determined, assessed, and provided technical training requirements for food operations and supply chain functions at over 150 dining facilities geographically dispersed; ensured regulatory compliance and effectiveness.
Food and Nutrition Manager
Responsible for worldwide assessment, assistance, and training of the Army Food Program; while providing food service advisory assistance at both regional and local dining facility levels in 60 continental and overseas areas.
Coordinated with the Army Food, Liquid Logistics, and Field Services staff to ensure incorporation of current doctrine initiatives into the Army Food Program Maintained standard level of analysis of the Army Food Program to identify systemic and complex problems; demonstrated exceptional ability to collect data, develop viable options, implement plans, assess desired outcomes Advised Corporate Executives on current projects and organizational readiness, future concepts, systems, and policy updates, corrective actions and evaluations Maintained an annual travel budget and accountability of $250K in travel requirements; ensured zero accidents during overseas and continental travel.
Logistics and Operations Manager
Developed Food Service Programs for over 4K team members; managed $3M in subsistence and $2M in equipment.
Recognized by the Multi-National Headquarters for superior service, increased morale, and quality of life at the Hammer Dining Facility in Iraq; earning a Commander's "Coin of Excellence" Closed the Gibson Dining Facility during holidays which saved thousands in dining facility attendant costs and allowed government and civilian employees to get holidays off for the first time ever Streamlined organizations through effective leadership, innovative thinking, and improved communications; increased employee satisfaction and cost avoidance measures by 35% Advised Department of Public Works on the expansion to build an additional dining room at a cost of $850K which increased headcount, improved wait times, enhanced work place, and better service to all diners.
Provided training, courtesy inspections, and technical guidance to over 720 + team members monthly on accounting, budget, food preparation and service, requisition, receiving, Hazardous Communication, safety, sanitation, nutrition, food service management, emergency requirements, and plans of actions to ensure regulatory compliance.
Implemented the first-ever cage-free eggs in the National Food Program as a sustainable initiative Established superior relationships with food service contractors and external agencies which strengthened teamwork, productivity, and communication within the food service community Selected to serve as the Army's Research Resident Fellow at Compass Group to identify better business practices for implementation into the Army; many policies were adopted Secured a service contract and developed a Memorandum of Agreement for the Gibson Dining Facility resulting in significant cost savings and efficiencies during times of budget restraints.
Master of Arts : ManagementWebster University － St. Louis, MOManagement
Bachelor of Science : Liberal ArtsExcelsior College － Albany, NYLiberal Arts ServSafe Specialized Military Training: Advanced Senior Leadership Training Army Food Management Information System Contracting Officer Technical Representative Master Logistician Training Food Service Management Course
accounting, Army, budget, Client, Customer Service, Data Analysis, functional, government, Hammer, Human Resources Management, Team Building, Leadership, Leadership Training, regulatory compliance, Logistics, Logistics Management, Excel, Microsoft Office, Microsoft Office Suite, Outlook, PowerPoint, Word, Works, Management Information System, organizational, policies, Problem Solving, Project Management, quality, receiving, Research, safety, Strategic, Strategic Planning, supply chain, Supply Chain Management, teamwork, technical training
NOTABLE AWARDS Bronze Star Medal Defense Meritorious Service Medal Meritorious Service Medal Army Commendation Medal