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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Profile

Motivated and results-driven distance education professional with 13 years of experience. Adept in Project Management, leading several Blackboard upgrade projects while building progression opportunities for instructors. Carried out comparative analysis of the online learning website from student and faculty feedback to aid in effective website enhancement and support.

Skills
  • Verbal/written communication expertise
  • Team liason and leadership
  • Project management including great organizational skills
  • Online course design, development and delivery
  • Blackboard 7-9.1, Respondus, NBC Learn, ooVoo, Microsoft Office
  • User Support
Accomplishments
  • Implemented the Online Education Advisory Council (OEAC) which advocates for an online environment that is stable and most conducive to student success. The OEAC has positively affected student enrollment, online course self-evaluations, peer reviews of online courses and increased distance education professional development opportunities
  • Enlisted feedback from students regarding helpfulness of Online Learning website using a web-based survey. Revised website to more directly meet student needs based on feedback
Experience
06/2011 to Current
Director of Online Learning Rmcad Orlando, FL,
  • Provide professional, technical, and pedagogical training opportunities to support SAU faculty in the development and delivery of online courses
  • Collaborate with SREB, ARE-ON, and SAU Departments and Colleges to extend online learning to new populations
  • Collaborate with faculty and administrators to implement institutional quality assurance in online learning
  • Contribute to a repository of professional development teaching and learning resources
  • Initiate strategic planning for online learning to develop visionary options and solutions
  • Train and supervise a graduate assistant responsible for SREB-Electronic Campus data entry and requesting approval for delivering online courses and programs to students residing out of state
  • Chair monthly Online Education Advisory Council meetings
06/2009 to 05/2011
Online Faculty Training Coordinator Darien Public Schools Darien, CT,

To promote and ensure quality course design, development and delivery, I:

  • Researched and distributed up-to-date best practices in online teaching and learning
  • Responded to inquiries regarding Blackboard and provided customized feedback
  • Assisted faculty with enhancing online content
  • Coordinated, trained and advised in design of SAU online web pages to support student and faculty needs
  • Assisted colleges in the development and sharing of local professional development resources
  • Chaired monthly Online Education Advisory Council meetings
06/2005 to 05/2009
Assistant Director for Information Technology Services Southern Arkansas University City, STATE,
  • Provided administrative assistance to the Director of ITS in areas of Distance Learning and User Training and Support
  • Managed ITS Helpdesk
  • Supervised a staff of professionals and students in the support of desktop services for faculty, staff, and computer labs
  • Supervised both Microcomputer Lab Coordinator and Lab PC Technician
  • Assisted faculty and staff with the implementation and use of Blackboard
  • Interfaced with school districts, educational cooperatives, public and private sector entities, trainers and faculty to identify, plan, deliver, and evaluate training and for credit courses delivered via compressed video
  • Interfaced with school districts and educational cooperatives to identify, plan, deliver and evaluate on-site staff development
06/2000 to 05/2005
Assistant Director of University Technology Services Southern Arkansas University City, STATE,
  • Provided administrative assistance to the Director of University Technology Services
  • Provided technical support for trainers and faculty utilizing compressed video facilities for distance learning events
  • Chaired SAU Staff Development Committee which implemented staff development programs for all university staff
  • Hired, trained and supervised student assistants for SAU computer facilities
1996 to 05/2000
Microcomputer Lab Coordinator Southern Arkansas University City, STATE,
07/1994 to 11/1995
Business Education Teacher Southern Arkansas University City, STATE,
Education
Expected in 2007
M.Ed.: Curriculum & Instruction
Southern Arkansas University - Magnolia Beach, AR
GPA:
Expected in 1992
B.S.E.: Business Education
Southern Arkansas University - Magnolia Beach, AR
GPA:
Presentations

Presentation information details are available upon request

Certifications
  • Blackboard Training Part I: Building Courses, July, 2012
  • Blackboard GUI Admin Certification, June, 2008
  • Blackboard Admin Training (3-day teleconference), May, 2006
  • Leadership Magnolia, Class of 2001
  • Technology Coordinator Certification Program, Center for Distance Learning Research and Texas A&M University, March, 2000
  • Distance Education Certification Program, Center for Distance Learning Research and Texas A&M University, May, 2000
  • PC Academy Certification Program, October, Center for Distance Learning Research and Texas A&M University, October, 2000

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School Attended

  • Southern Arkansas University
  • Southern Arkansas University

Job Titles Held:

  • Director of Online Learning
  • Online Faculty Training Coordinator
  • Assistant Director for Information Technology Services
  • Assistant Director of University Technology Services
  • Microcomputer Lab Coordinator
  • Business Education Teacher

Degrees

  • M.Ed.
  • B.S.E.

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