Over 10 years of experience and expertise in the operations management of corporate, non-profit, small business and private entities.
Doubled revenue in the first year as Operations Manager of Pop-A-Lock of Snohomish County by spearheading development of corporate accounts.
Increased social media and website page views by 100% in just 4 months by SEO and creative marketing campaigns.
Managed a successful sales teams, who consistently performed at 100% or greater to budget each month.
Consistently ranked, while in internet media sales, as a top performer with an exceptional customer retention rate.
Business Development, Account Acquisition, Project Management, Sales, Marketing, Preparation of Bids, QA Calls, B2B Networking, Website and Social Media Management, SEO, and Administrative Tasks.
Operations, Human Resources, Business Development, Account Acquisition, Sales, Marketing, Bids, Inventory, Buying, Scheduling Locksmith Jobs, QA Calls, Networking with Area Businesses, Monthly Sales and Locksmith Metric Reporting, Franchise Reports, Website and Social Media Management, SEO, and Administrative Tasks.
Managed office staff with duties ranging from customer service to information technology. Responsible for team signings including player and coach contracts, Human Resources, employee training, sales and marketing, sponsorship programs, B2B and community relations, vendor partnerships, internship programs, game day operations, events coordination, street team operations, merchandising, press releases, press relationships, dance team management. Worked directly with ShoWare Center staff in event preparation. Brand development, web site and social media traffic growth. Directed and developed programs designed to meet the needs of the team, sponsors, vendors, staff.
Knowledgeable of Federal and State Special Education Laws, Procedural Safeguards, Rights and Responsibilities. Attend evaluation, 504 Plan, IEP, Transition Planning, and other school meetings to ensure schools were in compliance with Federal and State Laws. Creation and delivery of informative workshops to empower families of children and adults with disabilities . Provide resources and information to parents and caregivers of children with special needs.
Provide coaching of sales, paperwork process, time management, phone activity, and behaviors that generate positive results. Monitoring and enforcement of sales policies and procedures. Revenue, compensation, and budget management and reporting. Productivity Analysis and identification of action plans necessary to meet objectives.
Customer relations and problem resolution. Recruit, train, and develop a sales team. Holding media consultants accountable to their goals and objectives by leading with ethics and integrity.
Proficient at reaching and closing small, medium, and large business owners. Prospect new business through cold calling to qualify and close new accounts. Strategic Consulting, including business plan & sales strategy development. Advising new businesses on effective internet advertising campaigns. Awarded the Platinum Darrin F. Rayner twice for having 13 consecutive bi-weekly pay periods or more above 100% of revenue quota. Acquired multiple Six Figure Club Awards for having several pay periods at/above 175% of revenue quota. Traveled to San Antonio, TX to assist in opening the new premise office and to help develop new media consultants with my performance, leading to promotion to Sales Manager/Trainer.
Experience interfacing with National Account Management, Marketing, Operations, and Sales Channels. Worked with Sales Representatives, teaching them to build effective campaigns and to adhere to sales policy.
Experience in monitoring and enforcing sales policies and procedures.
While in Account Management, my internet division had the least amount of queries and order cancellations company-wide.
Built strong B2B relationships with all customers and was responsible for achieving the highest level of customer satisfaction and transactional excellence. Provided input to and worked together with the Sales Leader in defining an integrated strategy for their accounts. Confirmed customers' weekly orders, providing price quotes, resolving customer issues, and promoting new and existing products to our customers. Traveled with Outside Sales Representatives bi-monthly to cross-train in premise sales. Responsible for purchasing of the accessory products lines, performing daily material planning and purchasing activities in order to maintain proper inventory levels, including analyzing MRP reports to make buying decisions based on lead time, usage, and material availability. Administrative duties such as invoicing, processing credit card orders, obtaining proof of delivery, sorting and distributing incoming mail, reviewing and preparing outgoing mail, and filing invoices.
Responsible for management/supervision of 12 employees in Engineering Support Roles, for recruitment, coaching, payroll, benefits information, wage & salary increases, and performance evaluations. Evaluated, as well as developed, procedures and practices for accomplishing department objectives.
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