Director of Information Technology Resume Example

Private real estate management company owned by Dr. Neal Cutler, CEO of Worldwide Clinical Trials.

• Solely manage company and the CEO's personal Information Technology Infrastructure.
• Support company servers, including virtualized machines running Windows Hyper-V.
• Support Cisco Meraki Wireless Systems at multiple locations.
• Build, customize and repair technology based on staff requests.
• Communicate with executive team and CEO to maximize development efficiencies and resolve technology issues.
• Manage network and system performance, conducting troubleshooting, security patching and maintenance.
• Determine hardware and network system issues using effective troubleshooting techniques.

Worldwide is a global CRO with thousands of employees in over 200 countries.

• Provided support to internal and external organizations by being the primary data contact for the site.
• Worked with IT Support Team to setup and maintain standard computer images for quick deployment and user experience consistency using Microsoft System Center Configuration Manager (SCCM)
• Installed and upgraded new PC/Workstation software and equipment.
• Troubleshoot and resolved problems with PC software and configurations.
• Coordinated move of equipment to include disconnect and reconnect of equipment as well as assistance in backup of critical data.
• Served as Administrator for Exchange Admin Center for Office 365
• Oversaw Airwatch Enrollment and Support – Mobile Device Management across company
• Provided technical assistance to users regarding other IT-related problems (password resets, telephone problems, hardware issues etc).

Westport School District is a top rated, public school district located in Westport, CT. It has over 5500 students in grades PK, K-12 with a staff of over 800.

• Provided desktop/laptop/BYOD support for administration, teachers and staff for entire school district.
• Led team in the design and implementation of Macs in the district, including distribution and management; efficiently imaged, distributed software and maintained 300+ Mac clients to provide a consistent environment for all users.
• Communicated technology needs of each building in district to Director of Technology; maintained tight inventory control and tagging; kept accurate and concise inventory database file (approx. 9000 devices) for yearly budgets.
• Imaged 600-800 new devices (laptops, desktops, iPads) each summer using Windows Deployment Services and Profile Manager for IOS.
• Enrolled and maintained Google Chromebooks using Google Administrator console for representative schools in district.
• Installed, secured, maintained and troubleshoot network systems, printers, peripherals, projectors and Smartboards.
• Completed field repair and support tickets in timely and efficient manner.