director of human resources operations resume example with 12+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Driven and decisive Human Resources Director offering 19+ years of experience managing human resources teams to deliver compliance, personnel communication, payroll and workforce programs. Flexible and focused with expertise in recruitment and retention, mediation, staff training, benefits and development and complex problem resolution. Develops and implements HR strategies and initiatives aligned with overall business strategy.
Skills
Attention to Detail
Problem-Solving
Verbal and Written Communication
New Employee Training
Leadership Development
Assignment Delegation
Staff Presentations
Team Development Strategies
Job Skill Building
Motivational Speaking
Role Playing
Virtual Learning Management
Budget Administration
Course Materials Development
Program Monitoring and Tracking
Employee Interviewing
Progress Assessment Skills
Policy Writing
Course Optimization
Survey Management
Cost Control and Reduction
Management Consultation
Course Design
Staff Compensation
Drafting and Administering Contracts
Compensation and Benefits Administration
Labor Relations Coordination
Human Resources Management
New Employee Orientations
Training Needs Analysis
Employee Relations Oversight
Exit Interviews and Processes
Hiring and Onboarding
Accident Investigations
Problem Solving
Conflict Resolution
Negotiation Tactics
Performance Management Systems
Relationship Building
Advising Department Managers
Accident Investigation
Policy Improvement Recommendations
PeopleSoft HRMS
Human Resources Audits
Time and Labor Control
Staff Training and Development
Payroll Administration
Maintains Confidentiality
Customer Relations
Confidential Document Control
Training Development
Education and Training
Johnson & Wales University - North MiamiMiami, FLExpected in 03/2002 ā āBachelor of Science:Business Management - GPA:
Johnson & Wales University - North MiamiMiami, FLExpected in 06/2000 ā āAssociate of Science:Business Administration And Management - GPA:
Florida Atlantic UniversityBoca Raton, FLExpected in ā āSPHR:Human Resources Development - GPA:
Experience
Zazzle - Director of Human Resources Operations Olympia, WA, 09/2018 - 08/2022
Coordinated training session logistics by preparing equipment and securing facilities. Spearheaded modern job training initiatives, contributing to promotional recruiting events. Developed and implemented hiring criteria and employment selection assessments to improve staffing quality, launched EEOC and Affirmative Action investigations and resolved employee complaints. Actively served on executive learning leadership council, overseeing corporate learning strategy and architecture, innovation, metrics and employee engagement.
Developed targeted courses to achieve company training objectives and enhance skills of new employees in leadership roles. Identified and addressed training needs by collaborating with management and requesting more resources if necessary. Trained and developed departmental employees on software systems, platforms, health and safety regulations, courier protocols, inventory tracking system and database manager operations.
Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job. Researched, identified and maintained knowledge of labor regulations, legal requirements and government reporting regulations. Conducts exit interviews with departing employees maintain employment law changes and industry trends in legislation that could impact compliance issues within the company.
Facilitated new hire orientations, processed transfers and managed employee separations, participated in unemployment hearings to ensure proper handling of individual cases, attended conferences, workshops and special events to recruit qualified candidates for company.
Serenity Behavioral Health - Director of Human Resources & Training Operations City, STATE, 01/2015 - 09/2018
Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job utilizing ATS systems. Training & overseeing corporate learning strategy and architecture, innovation, metrics and employee engagement. Conducted employee evaluations to provide adequate feedback and recognize quality performance. Recruited, trained and empowered employees to achieve key performance indicators. Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
Participated in professional organizations and pursued educational opportunities to upgrade job knowledge and training skills. Educated team members on time and resource management to improve organizational efficiency and control costs. Developed and implemented competency program with 100% success rate.
Facilitated delivery of HR services by establishing and maintaining positive relationships with teams and leadership across organization, facilitated new hire orientations, processed transfers and managed employee separations. Worked with HR department to devise and update policies as needed for corporate accountability and workplace health. Facilitated delivery of HR services by establishing and maintaining positive relationships with teams and leadership across organization.
Sober House - Human Resources Learning & Development Specialists City, STATE, 06/2010 - 12/2014
Responsible for updating the HRIS/Benefit system with changes driven by the organization and vendors, ensures proper entry and maintenance of employee and system data within Workday HRIS, performs periodic audits to validate data integrity. Creates and distributes reports and analytics, supports implementation and changes to the HRIS System, provides Administrative support to the HR department as needed, administer various employee benefits programs.
Administers and manages the 401(k) plan, not limited to enrollments, loans, hardships, deductions, monthly reconciliation, review and respond to unemployment claims with appropriate documentation. Review monthly unemployment statements. process insurance changes and terminations in accordance with contracts and laws. Prepares correspondence and tracks employees on FMLA in accordance with the act, guides employees and beneficiaries in completing necessary paperwork when submitting claims for short-term disability, long-term disability, or life insurance benefits
Ensure distribution of required employee notices, review benefits deductions, reconcile, and periodically perform audits and make updates as needed, assists with the annual benefits open-enrollment process, maintain employee personnel file /all records confidential, provide exceptional customer service to team members regarding any HRIS/benefits questions or issues, perform other related duties as assigned. Managed employee onboarding with enriching internal and external training development of both online and traditional environments. Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
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Resume Overview
School Attended
Johnson & Wales University - North Miami
Johnson & Wales University - North Miami
Florida Atlantic University
Job Titles Held:
Director of Human Resources Operations
Director of Human Resources & Training Operations
Human Resources Learning & Development Specialists