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Director of Human Resources Resume Example

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DIRECTOR OF HUMAN RESOURCES
Summary

Human Resource Generalist who is an expert communicator and negotiator with strong conflict resolution skills. Extensive background in recruitment and retention, mediation and records management.


Efficient Human Resources partner with expertise in developing and implementing HR plans and procedures smoothly and with little guidance.

Highlights
  • Staffing and recruiting professional
  • Off-boarding
  • Performance management strategies
  • Benefits administrator
  • Employment law knowledge
  • Employee relations
  • Manager coaching and training
  • HRIS applications proficient
  • Employee handbook development
Accomplishments
  • Human Resources Manager / Generalist Summary of qualifications HR Leader with over 15 years of success partnering with teams around business initiatives ~ Aligns HR strategy, staffing management and operations with long-term goals; Delivers on mission with commitment and integrity ~ Executes HR policies and talent management to minimize legal risk and increase business outcomes ~ Provides overall guidance around talent acquisition, career development, succession planning, employee retention & compensation strategies ~ Utilizes DiSC behavior profile to minimize conflict within teams as part of employee relations management & diversity training Competencies in: Multi-Location/State Recruitment Employee Relations Performance Management Training & Team Building Strategic Planning (Metrics & ROI) Organizational Development Compensation & Benefits HRIS: PeopleSoft, Paychex, SilkRoad, et al.
Experience
Director of Human Resources 09/2013 to Current PROFESSIONAL EMPLOYMENT GROUP St. Louis, MO
  • Midwest-based temporary staffing company specializing in placing Professional, Engineering and IT positions to clients.
  • Serves as on-site subject matter expert in HR Law, Risk and APPCA (ACA / ObamaCare) strategies and implementation; Integrates effective HR processes, programs and practices into daily operations of multi-state locations.
  • Advocate and coach for sound career development and diversity inclusion practices.
  • Managed the operations of Human Resources, including administration of policies, procedures and programs for three primary locations in MO, KS and CO Educated team of nine managers through individual coaching, group training and role-play on HR best practices, employee relations to attain 100% legal compliance Partnered closely with other members of the Leadership Team around staffing, company infrastructure, contractual agreements, performance management, compensation benefits and HR law
Human Resources Consultant 01/2013 to 12/2013 INDEPENDENT CONSULTANT St. Louis, MO
  • Managed full range of client's needs, including HR research, analysis, emerging business issues resulting in collaboration, problem resolution and implementation of proposed strategies.
  • Built strong business relationships as part of the Business Development / Client Retention process Nationally affiliated non- profit that empowers 60K+ girls through leadership experiences in the St. Louis area.
Chief Human Resources Officer 01/2012 to 09/2012 GIRL SCOUTS OF EASTERN MO St. Louis, MO
  • Responsible for strategic direction of HR initiatives, multi-site staffing, management training and employee relations for 125.
  • Acted as primary liaison between central office and site locations, including overseeing staffing operations and performing a variety of proactive recruiting and human resources functions.
  • Introduced behavioral interviewing to hiring managers as part of the continuing effort to staff site and camp locations.
  • Provided training to supervisors on a quarterly basis around team-building and coaching, resulting in higher level of employee job satisfaction and internal team communication.
  • Worked closely with employees to identify workplace solutions, including federal programs, problem resolution and team development Recruited from United Way & hired to serve in CHRO (Chief Human Resources Officer) role at GSEM.
  • Nationally affiliated non- profit funding 200 local agencies that provide direct health and human services.
Vice President of Human Resources 10/2006 to 01/2012 UNITED WAY OF GREATER ST. LOUIS St. Louis, MO
  • Responsible for addressing workforce issues around staffing and employment.
  • Aligned policies, processes and competencies with the 5-year strategic plan.
  • Oversaw employee relations and supported talent management for a staff of 150.
  • Promoted to Vice President within two years of service and ROI.
  • Maintained full accountability for effective and efficient staffing of six locations in two states.
  • Designed and implemented a new Performance Management & Review program, significantly improving the validation and perception of promotional decisions, ultimately increasing participation rates from 70%± to 100%.
  • Key factors include: Converted original paper/pen checkbox process to a thorough, measureable online tool.
  • Trained employees on the self-evaluation/feedback process, enhancing supervisor credibility.
  • Incorporated in-depth assessments of functional and technical competencies of each employee.
  • Created opportunities for strategic alliances and partnerships with colleges, UW agencies, technical schools and other non-profit entities in the metro St.
  • Louis area.
  • Increased equity and salary growth potential within like roles by developing a formal compensation structure using salary broad-banding concepts.
  • Saved non-profit over $165K during a national recession by partnering with benefit brokers to negotiate tiered insurance options and two-year renewal with 0% increase.
  • Assessed and transitioned the HR function from strictly administrative to strategic partner responsible for planning, forecasting, and communicating clarity to staff around United Way's strategic plan.
Human Resources Manager 11/2004 to 12/2005 MAVERICK TUBE CORPORATION Chesterfield, MO
  • Manufacturer of steel tubular products for drilling, completion, and production of oil and natural gas.
  • Responsible for employee relations, recruiting, new employee on-boarding, and employee discharges for $1B public company with nine business units and 3,500 employees.
  • Company was acquired by Tenaris Corporation in Houston, TX.
  • Staffed 95% of open positions within five months, increasing department credibility.
  • Paid $0 in federal fees by managing the human and legal aspects of mass reduction in force (layoff) per the federal WARN (Worker Adjustment & Retraining Notification) Act.
  • Negotiated severance agreements for displaced employees affected by companywide reorganization and acquisition, including outplacement services and extended employee assistance benefits.
  • Facilitated annual, nationwide benefit open enrollment for over 4,000 employees on time and under budget.
  • Managed increased workflow after 40% reduction in HR staff, including increasing staff recognition, streamlining processes, and consistently meeting 100% of strategic deadlines within 40-hour work week.
Human Resources Manager 03/2003 to 11/2004 KENNELWOOD PET RESORT KENNELWOOD VILLAGE St Louis, MO
  • Privately-owned pet hotel and spa specializing in catering to the overall wellness of Missouri's pets.
  • As first HR Manager, challenged with establishing and executing all policies and procedures for 300 employees.
  • Developed a companywide, multi-location annual staffing plan that accounted for peak seasons using new and/or overlooked staffing demographics.
  • Centralized the recruiting function, resulting in lower staffing costs, improved service, and better management of applicants through tracking, reporting, and selection.
  • Eliminated usage of 3rd party staffing resources, reducing approximately $10,000 in monthly expenses.
  • Introduced HRIS system that realigned and automated hiring tasks, resulting in standardized interviewing, accurate reporting, faster hiring, and higher productivity.
  • Achieved 98% success rate as company representative at personnel-related hearings and policy reviews due to impeccable record-keeping and legal compliance.
  • Increased safety goals and decreased workers' compensation claims through online recognition program that focused on meeting or beating safety records while working with live animals.
Education
Master of Arts: Human Resources Management 2003 Webster University St. Louis, MO, USA

Human Resources Management
Bachelor of Science: Communications 1996 Saint Louis University St. Louis, MO, USA

Communications
Course Certification: Finance 2005 AMERICAN MANAGEMENT ASSOCIATION Saint Louis, MO, USA

Finance and Accounting for Non-Financial Managers
Skills

ACA, Administrative, Benefits, Organizational Development, Coaching, Facilitation, Employee Relations, Competencies, Hiring, HRIS, Human Resources, HR, Leadership, Team Development, Team-Building, Law, Legal, Managing, Management Training, Performance Management, personnel, policies, problem resolution, processes, non-profit, record-keeping, recruiting, reporting, staffing, strategic, strategic alliances, supervisor, validation, workflow

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Resume Overview

Companies Worked For:

  • PROFESSIONAL EMPLOYMENT GROUP
  • INDEPENDENT CONSULTANT
  • GIRL SCOUTS OF EASTERN MO
  • UNITED WAY OF GREATER ST. LOUIS
  • MAVERICK TUBE CORPORATION
  • KENNELWOOD PET RESORT KENNELWOOD VILLAGE

School Attended

  • Webster University
  • Saint Louis University
  • AMERICAN MANAGEMENT ASSOCIATION

Job Titles Held:

  • Director of Human Resources
  • Human Resources Consultant
  • Chief Human Resources Officer
  • Vice President of Human Resources
  • Human Resources Manager

Degrees

  • Master of Arts : Human Resources Management 2003
    Bachelor of Science : Communications 1996
    Course Certification : Finance 2005

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