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Director of Housekeeping Resume Example

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DIRECTOR OF HOUSEKEEPING
Summary

Resourceful, ethical, hardworking person offering broad knowledge base and diverse skill set illustrated through 28 years of experience in maintenance roles. Known for leadership skills and management prowess.

Skills
  • Department coordination
  • Cleaning practices
  • Staff evaluations
  • Time management
  • Expense tracking
  • Staff training and development
  • Customer relationship management
  • Quality improvements
  • Payroll administration
  • Team building
  • Document control
Experience
09/2019 to 09/2020
Director of HousekeepingDoubleTree by Hilton － South Burlington, VT

I was in charge of approximately 45 employees. I ran housekeeping, publics and laundry. I over 311 rooms and all public spaces.

  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
  • Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
  • Sustained safety protocols to support proper and cost-effective equipment and material usage.
  • Reviewed employee performance and devised improvement plan to achieve goals.
  • Stocked room attendant carts with supplies to keep carts organized and clean.
  • Commanded controls over expenses and inventory for optimal budget tracking.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Liaised with vendors to obtain best pricing for housekeeping supplies and guest toiletries.
  • Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
  • Collaborated with multiple departments to maximize workflow and efficiency.
  • Delegated daily tasks to employees to manage resources and meet deadlines.
Owner/OperatorPillsbury Cleaning Services － Cornish, NH
  • Led startup and opening of Professional Home Cleaning business and provided business development, creation of operational procedures and workflow planning.
  • Directed hiring and training of new department managers to drive organizational improvements.
  • Set pricing structures according to market analytics and emerging trends.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
Sales AssociateFarm-Way, Inc. － Bradford, VT
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Assisted customers by finding needed products, to include horse tack, clothing, footwear, etc. and checking inventory for items at other locations.
  • Assisted customers by finding needed store products, which Farm Way carried many, many different items and checking inventory for items at other locations.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Offered product and service consultations and employed upselling techniques.
  • Helped average of upwards of 50 customers per day by responding to inquiries and locating products.
  • Coached team members on security risks and loss prevention to aid in mitigating store theft.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Assistant Store ManagerGuy's Farm and Yard － Morrisville, VT
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Recruited and hired individuals demonstrating passion, dedication and added value to team.
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Collaborated with visual merchandising team to develop strategies to drive profitability.
  • Encouraged professional growth and talent development in associates to increase performance in all areas.
  • Handled scheduling for two store shifts across 7-day work weeks to promote proper and adequate staffing.
  • Collaborated with department heads to identify opportunity, develop timely solutions and create action plans.
  • Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment .
  • Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Coached and developed store associates through formal and informal interactions.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Closely monitored customer behavior and purchasing preferences, offering constructive guidance to bolster services.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
  • Supervised Cashiers in processing credit, debit, and cash payments to streamline sales.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Built proactive and productive relationships with Floor Sales People and business agents to maintain operational efficiency.
Education and Training
12/1992
High School DiplomaMount Mansfield Union High School － Jericho, VT
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Resume Overview

Companies Worked For:

  • DoubleTree by Hilton
  • Pillsbury Cleaning Services
  • Farm-Way, Inc.
  • Guy's Farm and Yard

School Attended

  • Mount Mansfield Union High School

Job Titles Held:

  • Director of Housekeeping
  • Owner/Operator
  • Sales Associate
  • Assistant Store Manager

Degrees

  • High School Diploma

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