Seasoned hospitality professional with significant international experience, specializing in customer service, who communicates and collaborates effectively with all levels of personnel by relying on excellent communication skills, outstanding customer service and solid 10+years of operations experience.Excels under tight deadlines, while anticipating and averting potential problems by proactive streamlining processes.
People Support(AEGIS now) - Manila, Philippines
Completed Master Certificate in Hospitality Management from School of Hotel Administration at Cornell University.
Worked with one of the top Luxury Hotel chain in India for 8 years and became the youngest Head of department.
Launched In-house Housekeeping services for the biggest Cinema / multiplex chain.
Involved in many renovation and start up projects for Hotels and Cinemas.
Streamlined various Hotel & recruitment processes which reduced the turn around time,improved guest and employee satisfaction scores.
Awarded the Best Recruitment Manager award across the country by achieving the target of hiring 400 Employees in one month as a team manager.
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